FAQ’s – Contact CentreFAQ’s – Contact Centre

FAQ’s – Contact Centre

You can dial directly call 111 225 111 from your landline number and with city code 042,021 with your mobile to connect to Phone Banking,

You can
a) Transfer funds within Bank Alfalah accounts
b) Make Alfalah Credit Card payment from your Alfalah Bank account
c) Pay utility and mobile bills
d) Deactivate your debit card
e) Balance inquiry
f) Inquire about last 10 transactions

Self Service is a channel that allows technology to communicate with customers through the use of touch tones input via keypad.

These services are available on self-service channel only

Just call 111 225 111 from the number listed in our records and get the TPIN generated through our contact center officer. Once the TPIN is generated you can use the services available on our self-service channel by entering CNIC and TPIN.

Your Telephone Personal Identification Number (TPIN) is your 4 digit identification for Contact Center services and therefore should be kept confidential. Please do not share it with anyone. In case if you think someone has discovered your TPIN, change it immediately.

Debit Card

a) Debit Card Customers can perform following transactions
b) Transfer funds with Bank Alfalah
c) Credit card payment from your Bank Alfalah Bank account
d) Pay utility and mobile bills
e) Deactivate your debit card
f) Do Balance inquiry
g) Inquire about last 10 transactions

Credit Card

a) Generate TPIN and ATM PIN Credit Card Customers can perform following transactions
b) Do Balance inquiry
c) Inquire about last 10 transactions
d) Generate TPIN and Credit Card ATM PIN
e) Credit card payment from your Bank Alfalah Bank account

Please dial 111 225 111 and speak with our contact center officer 24 hours a day 7 days a week.

Yes, every financial transaction on self-service channel is followed by an SMS on your mobile number listed in our records.

a) PTCL
b) LESCO
c) K-Electric
d) SSGC
e) SNGPL
f) All TELCOs Prepaid and Postpaid bill

Reach someone helpful 24/7111-225-111
alfalah