American Express Global Assist
American Express Global Assist is a worldwide platform that provides emergency global assistance to you, 24/7 access to medical, legal, financial assistance including medical and legal referrals. American Express Global Assist also provides assistance with cash wires, passport replacement, missing luggage and more. American Express Global Assist can also help you prepare for your trip with customs information, visa and inoculation requirements.
The Global Assist Hotline coordination and assistance services are offered at no additional charge from American Express. However, Cardmembers are responsible for the costs charged by third-party service providers.
Covered Persons:
- Cardmembers (Both Main and Supplementary Cards)
- Family Members when they are travelling with the Cardmember
Eligibility
Covered person is eligible for emergency ‘International Medical and Travel Assistance’ when he/she travels outside the Home Country or Usual Country of Residence for periods not exceeding 90 consecutive days per trip.
Global Assist Hotline
To speak to an American Express Global Assist Representative, dial +65 6332 3100.
Schedule of Benefits
- Medical Expense Guarantee, Cost Review and Payment, Medical Monitoring
American Express Global Assist will, subject to American Express Global Assist first secure payment from the Covered Person through the Covered Person’s credit card or from the funds from the Covered Person’s family, assist the Covered Person by guaranteeing on behalf of the Covered Person medical expenses incurred during a Covered Person’s hospitalization. In the event, American Express Global Assist has guaranteed his/her hospitalization expenses, American Express Global Assist shall monitor the Covered Person’s medical condition with the hospital’s attending physician; subject to any and all obligations in respect of confidentiality and relevant authorization. American Express Global Assist shall ensure that the hospitalization expense incurred by the Covered Person is reasonable with customary and consistent both with reasonable standards for the Covered Person’s condition and location. Any related expenses will be charged to the Covered Person’s credit card account with American Express.
- Medical Evacuation and Repatriation
American Express Global Assist will arrange for the provision of air and/or surface transportation, medical care during transportation, communications and all usual ancillary services required to move the Covered Person to the nearest hospital where appropriate medical care is available. American Express Global Assist will arrange for the provision of appropriate communication and linguistic capabilities, mobile medical equipment and medical escort crew. American Express Global Assist will arrange for the return of the Covered Person to the Home Country or Usual Country of Residence following the Covered Person’s emergency medical evacuation and subsequent hospitalization outside the Home Country or Usual Country of Residence. Any related expenses will be charged to the Covered Person’s credit card account with American Express.
- Arrangement of Hospital Admission
American Express Global Assist will assist Covered Persons with the arrangement and confirmation of admission to the identified hospitals.
- Travel Arrangement Including Accommodation for Visiting Family Member
American Express Global Assist shall arrange for transportation for one member of the immediate family of the Covered Person to travel to the place of treatment if a designated physician in consultation with the local treating physician, reasonably anticipates that the Covered Person will be hospitalized for 10 consecutive days or more; American Express Global Assist shall arrange accommodation for the family member but shall have no responsibility for the cost of the accommodation, meals, or other expenses of the family member. Any related expenses will be charged to the Covered Person’s credit card account with American Express.
- Emergency Hotel Arrangement
American Express Global Assist will arrange for a hotel room in case the Covered Person has to remain in the country where travelling for emergency medical treatment or further medical check-ups, and needs to extend his/her trip duration beyond original plans. Any related expenses will be charged to the Covered Person’s credit card account with American Express.
- Repatriation of Dependent Children
If the dependent child(ren) was/were travelling with the Covered Person at the time of injury or illness of the Covered Person is left unattended as a result of the Covered Person’s illness, accident or emergency medical evacuation, American Express Global Assist shall arrange for the one-way economy class transportation to return the child to their Home Country or Usual Country of Residence. American Express Global Assist shall provide for a qualified escort to accompany the child(ren), when requested. Any related expenses will be charged to the Covered Person’s credit card account with American Express.
- Transportation of a Travelling Companion Return Trip
If a decision is made to evacuate or repatriate a Covered Person to another hospital or treatment facility, American Express Global Assist will arrange for the one-way economy class transportation of one (1) travelling companion to return to the Home Country or Usual Country of Residence of the Covered Person, provided that the ticket of the travelling companion has become invalid as a result of delay caused by the illness or injury of the Covered Person. If the Covered Travelling Companion designates a return other than the Home Country or Usual Country of Residence of the Covered Person, American Express Global Assist shall make the travel arrangements to the Home Country or Usual Country of Residence. Any extra expense will be charged to the Covered Person’s credit card account with American Express.
- Transmission of Urgent Messages to Family or Business Associates
In the event of a medical emergency, American Express Global Assist shall assist a Covered Person to transmit urgent messages to the Covered Person’s family, friends or business associates. American Express Global Assist shall have no responsibility for and the Covered Person shall indemnify American Express Global Assist for any damage caused by any information transmitted by American Express Global Assist on behalf of the Covered Person.
- Transportation of the Travelling Companion to New Place of Hospitalization
When American Express Global Assist moves a Covered Person from one hospital to another, other than a medical facility near his/her usual place of residence, American Express Global Assist shall arrange for one (1) travelling companion of the Covered Person or a family member who is with the Covered Person, but not both to travel to the new hospital location. The travelling companion will use the same mode and class of transport as the Covered Person, whenever practical. Any related expenses will be charged to the Covered Person’s credit card account with American Express.
- Repatriation of Mortal Remains
American Express Global Assist will arrange for the transportation of the Covered Person’s mortal remains to the Home Country or Usual Country of Residence or, if requested by the Covered Person’s family, arrange for local burial at the place of death, subject to any governmental regulations. All expenses will be charged to the Covered Person’s family.
- Return Home on the Death of a Relative
American Express Global Assist shall make travel arrangements including but not limited to purchasing an economy class airline ticket, for the Covered Person, to return as soon as possible to his/her Home Country or Usual Country of Residence in the event of death of a relative, in order to attend the deceased’s funeral, of any one of the following residing in Home Country or Usual Country of Residence: father, mother, parent-in-law, legal spouse, child, brother or sister, providing the Covered Person’s travel ticket is not valid for an early return to his/her Home Country or Usual Country of Residence. Any related expenses will be charged to the Covered Person’s credit card account with American Express.
- Telephone Medical Advice and Referrals to Medical Service Providers
American Express Global Assist shall arrange for the provision of medical advice over the phone to Covered Person who calls for assistance. American Express Global Assist shall provide the Covered Person, upon request, with the name, address, telephone number and, if available, office hours of physicians, hospitals, clinics, dentists and dental clinics (collectively, ‘Medical Service Providers‘). American Express Global Assist shall not be responsible for providing medical diagnosis or treatment. Although American Express Global Assist shall make such referrals, it cannot guarantee the quality of the Medical Service Providers and the final selection of a Medical Service Provider shall be the decision of the Covered Person. American Express Global Assist, however, will exercise care and diligence in selecting the Medical Service Providers.
- Arrangement of Medical Appointment
American Express Global Assist will assist Covered Persons with the arrangement and confirmation of appointments with Medical Service Providers, assistance in post appointment communications and follow up with Covered Person.
- Replacement and Dispatch of Spectacles/ Contact Lenses/ Prescribed Medicines
American Express Global Assist will arrange and organize transportation of replacement spectacles or contact lenses (if left behind or lost), provided that the Covered Person is able to supply sufficient information to American Express Global Assist to locate the optical provider regularly used by him/her. The cost of replacement lenses, spectacles or medicine, any costs related to doctors’ fees or import duties or taxes as well as any other third party costs will be charged to the Covered Person’s American Express Credit Card within 30 days from the date of shipment. American Express Global Assist will arrange to deliver to the Covered Person essential medicine, drugs and medical supplies that are necessary for a Covered Person’s care and/or treatment but which are not available at the Covered Person’s location. The delivery of such medicine, drugs and medical supplies will be subject to the laws and regulations applicable locally. American Express Global Assist will not pay for the costs of such medicine, drugs or medical supplies and any delivery costs thereof.
- Referrals to Lawyers
American Express Global Assist will provide the Covered Persons with the name, address, telephone numbers, if requested by the Covered Person and if available, office hours for referred lawyers and legal practitioners. American Express Global Assist will not give any legal advice to the Covered Person.
- Advance of Lawyer’s Fees
If the Covered Person is jailed (or threatened to be) following a road traffic accident, American Express Global Assist shall appoint and advance the fees of a lawyer up to US$10,000, to be charged to the Covered Person’s credit card account with American Express and subject to authorization by American Express. American Express Global Assist guarantees that lawyers of the relevant jurisdiction be of good repute and not have been the subject of any reprimand or malpractice proceedings. This amount will be charged to the Covered Person’s American Express Gold Credit Card Account within 30 days from the date of advance of the legal fee.
- Advance of Bail Bond
American Express Global Assist shall arrange the bail bond, up to a limit of US$10,000, for the Covered Person’s conditional release when travelling outside the Home Country or Usual Country of Residence. The Covered Person shall be responsible for any other related expenses. The provision of bail bond is subject to American Express Global Assist first securing payment from the Covered Person through his/her credit card or funds from the Covered Person’s family.
- Pre-trip Information
American Express Global Assist shall provide information concerning visa and inoculation requirements for foreign countries, as those requirements are specified from time to time in the most current edition of World Health Organization Publication ‘Vaccination Certificates Requirements and Health Advice for International Travel‘ (for inoculations) and the ‘ABC Guide to International Travel Information’ (for visas). This information will be provided to the Covered Person at any time, whether or not the Covered Person is travelling or an emergency has occurred. American Express Global Assist shall inform the Covered Person requesting such information that American Express Global Assist is simply communicating the requirements set forth in a document and American Express Global Assist shall name the document.
- Referral of Embassies and Consulates
American Express Global Assist shall provide the address, telephone number and hours of opening of the nearest appropriate consulate and embassy worldwide
- Referrals to Translation Services and Interpreters
American Express Global Assist shall provide Covered Person with the name, address, telephone number and if available, the office hours of interpreters’ office. American Express Global Assist shall provide the estimated cost (as indicated by the interpreters’ office) if required by Covered Person.
- Lost Luggage Assistance
American Express Global Assist will assist the Covered Person who has lost his/her luggage and/or personal belongings while travelling outside the Home Country or Usual Country of Residence by referring the Covered Person to the appropriate authorities involved.
- Cash Advance & Administrative Assistance for Travel Emergencies
For Covered Persons who require emergency cash advance in the event of loss or theft of all necessary travel documents, flight delay or cancellation, missed connection of flight, when the following situation limits their ability to obtain cash:
(a) After business hours, all banks and American Express Travel Service Offices are closed,
(b) In remote locations where there are no American Express Travel Service Offices, no banks or American Express offices.
Subject to the cash advance amount authorised by American Express, American Express Global Assist will organize a cash advance delivery for the above purpose, if he/she is travelling outside the Home Country or Usual Country of Residence. The advanced amount together with any delivery fee, and any costs incurred due to import duties or taxes will be charged to the Covered Person’s credit card account with American Express.
- Referral of American Express Travel Service Offices (TSO)
American Express Global Assist shall provide to Covered Person the address, telephone number and hours of opening of the nearest American Express Travel Services Offices.
- Cash Access Inquiry (American Express Card ATMs)
American Express Global Assist shall provide to the Covered Person the locations of the nearest ATMs.
- Access to American Express Selects Offers
American Express Selects shall provide to Covered Person information on the Selects Offers and names of the participating merchants.
Free CIP Lounge Access
You can enjoy complimentary CIP lounge access on international travel from Karachi, Lahore, Islamabad and Multan airports. Just present your American Express Gold Credit Card at the lounge to enjoy relaxed seating with television entertainment, free buffet of snacks and beverages, Internet, fax telephone facilities, reading material and a 24 hour full service information desk giving prompt updates on flight departures.
Complimentary Premier Airport Lounge Access
You can enjoy complimentary access to Premier airport Lounges at both, the domestic and International terminal of Jinnah International Airport. Apart from the exceptional ambiance, the lounges offer a Digital Library curated by British Council, Top end refreshments catered by Espresso, Ipads with customized App, High speed wifi, Charging ports and Select variety of newspapers and magazines.
