FAQ’s – Alif Cinepay WalletFAQ’s – Alif Cinepay Wallet

FAQ’s – Alif Cinepay Wallet

A Cinepay wallet is an easy to use bank account, available for subscribers to access from their own mobile phones at any time. Subscribers can use their Cinepay wallet for purchase of tickets and inclusion in a loyalty programme for bill payments, money transfer and a whole host of new services from their own mobile phones anywhere anytime. They also get a Union Pay International branded card for purchases at the point of sale or withdrawal through ATMs both locally and internationally.

Anyone with a valid and original NADRA CNIC can sign up for a Cinepay Wallet.

You can register for a Cinepay Wallet from any Cinepax cinema nationwide. All you need to have is a valid & original Nadra CNIC and a mobile wallet.

As per State Bank of Pakistan rules, there can be only one Cinepay Wallet per customer.

Cinepay Wallet encompasses the highest level of security which is commensurate to that of an ATM PIN. Each Cinepay Wallet has a 4 digit secret PIN code which is required for each transaction. All transactions from the Cinepay Wallet are encrypted for security purposes.

In this case, the customer needs to call the customer helpline to log a request for PIN reset. After successful verification, a link for creation of a new PIN will be sent to the customer so that the customer can create his own PIN.

No, the customer’s Cinepay Wallet is never compromised because the Cinepay Wallet cannot be used without the customer’s secret PIN. The customer should call the helpline and log a request for blocking the stolen SIM with his Network provider. After verification from the customer, the SIM will be blocked by its respective Telecom operator. The customer can then collect a replacement SIM from any customer care center or franchise of the Telecom operator and continue using his Cinepay Wallet.

Even though the cinepay wallet is not compromised, it is recommended that customer should reset his/her wallet PIN.

Yes, by following the normal routine process.

Cinepay Wallet can be opened on biometric (finger print) verification as well and, therefore, you can register without a photograph.

No, you cannot register without a CNIC.

No, verification through original CNIC is required at the time of registration.

No, registration requires an original and valid CNIC.

No, registration requires an original and valid CNIC.

No, only one Cinepay Wallet can be opened on one CNIC.

No, you can continue to use your old SIM.

  • Cash deposits
  • Transfer received from another bank account or mobile account
  • Transfer received from CNIC
  • Cash withdrawal
  • POS purchase
  • Transfer (sent) to another bank account or mobile wallet
  • Transfer (sent) to another CNIC
  • Postpaid bill payments
  • Postpaid bill payments

Yes, you can pay utility bills of other people from your Cinepay Wallet.

Yes, you can pay postpaid bills of other people from your Cinepay Wallet.

Yes, you can buy Pre-paid Airtime credit for other people from your Cinepay Wallet.

Your transaction cannot exceed your limits.

No, you cannot transfer money to someone without a CNIC.

Call the helpline (021 111 225 229) for instructions.

No, there is no minimum balance requirement, however, zero balance account will be marked dormant after 12 months of inactivity.

Yes you can access your Cinepay Wallet through any internet enabled device anywhere in the world.

Your login PIN is used to login to your Cinepay Wallet while your ATM/ Transactional PIN is used to execute transactions on the Cinepay Wallet or ATM. The dual PIN mechanism enhances the security of your Cinepay Wallet.

The validity period of your card is 3 years from the date of issue

Yes, you can open a Cinepay Wallet on ported-in number of any mobile network operator.

Yes, statement of account is available for your Cinepay Wallet.

No, zakat will not be deducted from the Cinepay Wallet balance.

No, there will be no interest income on balance in your Cinepay Wallet.

For complaints and Feedback

Visit: branchlessbanking
Cell: 021 111 225 229

Reach someone helpful 24/7111-225-111
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