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Contact Centre

Just when you thought our service couldn’t get easier for you, it did. Alfalah Contact Centre has upgraded your digital payment services. Now you can pay bills, check your account balance and even get transaction details at your convenience. It’s as easy as it sounds.

Helpline Numbers:

T- Pin Benefits & Its Charges:

As a Debit Card customer, you can:

  • Transfer funds within Bank Alfalah accounts
  • Make Alfalah Credit Card payment from your Alfalah Bank account
  • Pay utility bills (PTCL, LESCO, SSGC, K-Electric, SNGPL)
  • Pay mobile bills (All Telco’s; prepaid and postpaid)
  • Deactivate your debit card permanently
  • Balance inquiry
  • Inquire about last 10 transactions
  • Product information
  • Change your IVR TPIN

As a Credit Card Customer you can:

  • Find out your outstanding balance
  • Determine your available Credit Limit
  • Get your Cash Advance Limit

Charges on UBP through IVR – Self Service Channel are:

  • Rs. 30/- per utility bill (below Rs. 5,000 through Call)
  • Rs. 50/- per utility bill (above Rs. 5,000 through Call)
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