Contact Us
At Bank Alfalah, we are committed to the highest standards of service, care and ethical conduct. We look forward to your feedback on any of our products or services. Your complaints and suggestions will help us to serve you better. You can contact us in the following ways:
Bank Alfalah Contact Center
From within Pakistan dial: + 21 111-225-226
From outside Pakistan dial: + 92 21 111-225-226
For card authorisation: 042 111-225-786
Bank Alfalah Branches
Visit any Bank Alfalah branch near you or use our Branch Locator to locate a branch of your convenience. Our branch timings are as follows:
Monday-Thursday: 9 AM- 5:00 PM (without any break)
Friday: 9 AM- 5:00 PM (Break for Prayer/Lunch from 1:00 p.m.to 2:30 p.m.)
Saturday: 10:00 a.m. till 2:00 p.m. (without any break) Click Here to see the list of branches open on Saturdays.
Note:
Bank’s timings have been updated due to the current situation.
Please Click here for our updated timings.
For more information regarding our branch timings and services, please Click here.
Webchat: Click here to chat with us!
Consumer Finance Centers
You can also meet with our representatives at Consumer Finance Centers for Credit Card, Personal, Auto & Home Loan queries. Please Click here to view the complete list of centers.
Complaint Management Unit
In case you have any grievance with us then you may write a letter to Manager, Complaint Management Unit, Bank Alfalah Ltd.6th Floor, State Life (SLICO) Building, I.I Chundrigar Road, Karachi, Pakistan.
Complaint Handling:
You can complaint to us via above mentioned channels. We will acknowledge your complaint within 48 hours of receipt and will revert after concluding investigation with the final response within 10 working days. However, if the nature of your complaint requires further investigation, we will apprise you of the time required for a full response.
Click here to download the complaint form and get comprehensive details on complaint handling.
Click here to lodge your complaint online
Our aim is to address your concerns in a fair, transparent and efficient manner; if you feel our provided resolution on your complaint is not fair or up to your satisfaction you may approach the bank again for reconsideration. However, if our final stance on your complaint is still not justifiable, then you may approach the following independent avenues to escalate your concerns:
State Bank of Pakistan:
In its endeavor to address banking customers regarding their complaints, SBP has setup Banking Conduct & Consumer Protection Department Helpdesk. The customers may approach preferably, Banking Mohtasib Pakistan if the provided resolution on a complaint by the respective bank is not up to the satisfaction. However, the customers may also contact State Bank of Pakistan for the complaints which do not come under the ambit of Banking Mohtasib Pakistan.
For further details, please click here.
Banking Mohtasib Pakistan:
This is an independent statutory body working as an alternate forum for amicable resolution of disputes between customer and banks. In order to approach Banking Mohtasib Pakistan customers are first required to approach their respective bank in writing, further to which if the bank does not resolve the issue up to the satisfaction of a customer or there is no response provided within 45 days, then a complaint may be filed with the Banking Mohtasib Pakistan.
For further details, please click here.
Additional Information
Retail: 021 111-225-111
Alfa: 042 111-225-224
Premier Banking: 021 111-225-226
American Express: 042 111-226-111
Platinum Helpline: 0800 22225
Branchless Banking: 021 111-225-229
BISP: 042 111-427-111
Authorization: 042-111-225-786
Please contact the following for queries related to:
For e-CIB / PEP(s) related complaints
