At Bank Alfalah, we are committed to the highest standards of service, care and ethical conduct. We look forward to your feedback on any of our products or services. Your complaints and suggestions will help us to serve you better. You can contact us in the following ways:
From within Pakistan dial: + 21 111-225-226 or + 42 111-225-226
From outside Pakistan dial: + 92 21 111-225-226 or + 92 42 111-225-226
For card authorisation: 042 111-225-786
Visit any Bank Alfalah branch near you or use our Branch Locator to locate a branch of your convenience. Our branch timings are as follows:
Monday-Thursday: 9 AM- 5:00 PM (without any break)
Friday: 9 AM- 5:00 PM (Break for Prayer/Lunch from 1:00 p.m.to 2:30 p.m.)
Saturday: 10:00 a.m. till 2:00 p.m. (without any break) Click Here to see the list of branches open on Saturdays.
Bank’s timings have been updated due to the current situation.
Please Click here for our updated timings.
For more information regarding our branch timings and services, please Click here.
Click here to lodge your complaint online
Click here to download the complaint form
Webchat: Click here to chat with us!
You can also meet with our representatives at Consumer Finance Centers for Credit Card, Personal, Auto & Home Loan queries. Please Click here to view the complete list of centers.
In case you have any grievance with us then you may write a letter to Manager, Complaint Management Unit, Bank Alfalah Ltd. 8th Floor Business Avenue PECHS Block 6 Shahrah-e-Faisal, Karachi.
You can complaint to us via above mentioned channels. We will acknowledge your complaint within 48 hours of receipt and will revert after concluding investigation with the final response within 10 working days. However, if the nature of your complaint requires further investigation, we will apprise you of the time required for a full response.
Our aim is to address your concerns in a fair, transparent and efficient manner; if you feel our provided resolution on your complaint is not fair or up to your satisfaction you may approach the bank again for reconsideration. However, if our final stance on your complaint is still not justifiable, then you may approach the following independent avenues to escalate your concerns:
In its endeavor to address banking customers regarding their complaints, SBP has setup Banking Conduct & Consumer Protection Department Helpdesk. The customers may approach preferably, Banking Mohtasib Pakistan if the provided resolution on a complaint by the respective bank is not up to the satisfaction. However, the customers may also contact State Bank of Pakistan for the complaints which do not come under the ambit of Banking Mohtasib Pakistan.
For further details, please click here.
This is an independent statutory body working as an alternate forum for amicable resolution of disputes between customer and banks. In order to approach Banking Mohtasib Pakistan customers are first required to approach their respective bank in writing, further to which if the bank does not resolve the issue up to the satisfaction of a customer or there is no response provided within 45 days, then a complaint may be filed with the Banking Mohtasib Pakistan.
For further details, please click here.
Retail: 021 111-225-111
Alfa: 042 111-225-224
Premier Banking: 021 111-225-226
American Express: 042 111-226-111
Platinum Helpline: 0800 22225
Branchless Banking: 021 111-225-229
BISP: 042 111-427-111
Authorization: 042-111-225-786
