Contact Us


    At Bank Alfalah, we are committed to the highest standards of service, care and ethical conduct. We look forward to your feedback on any of our products or services. Your complaints and suggestions will help us to serve you better. You can contact us in the following ways:

    Alfalah Contact Center

    From within Pakistan dial: + 21 111-225-226 or + 42 111-225-226
    From outside Pakistan dial: + 92 21 111-225-226 or + 92 42 111-225-226

    For card authorisation: 042 111-225-786

    Bank Alfalah Branches

    Visit any Bank Alfalah branch near you or use our Branch Locator to locate a branch of your convenience. Our branch timings are as follows:
    Monday-Thursday: 9 AM- 5:00 PM (without any break)
    Friday: 9 AM- 5:00 PM (Break for Prayer/Lunch from 1:00 2:30 p.m.)
    Saturday: 10:00 a.m. till 2:00 p.m. (without any break) Click Here to see the list of branches open on Saturdays.


    Bank’s timings have been updated due to the current situation.

    Please Click here for our updated timings.

    For more information regarding our branch timings and services, please Click here.

    Click here to lodge your complaint online

    Click here to download the complaint form


    Consumer Finance Centers

    You can also meet with our representatives at Consumer Finance Centers for Credit Card, Personal, Auto & Home Loan queries. Please Click here to view the complete list of centers.

    Complaint Management Unit

    In case you have any grievance with us then you may write a letter to Manager, Complaint Management Unit, Bank Alfalah Ltd. 8th Floor Business Avenue PECHS Block 6 Shahrah-e-Faisal, Karachi.

    Complaint Handling:

    You can complaint to us via above mentioned channels. We will acknowledge your complaint within 48 hours of receipt and will revert after concluding investigation with the final response within 10 working days. However, if the nature of your complaint requires further investigation, we will apprise you of the time required for a full response.

    Our aim is to address your concerns in a fair, transparent and efficient manner; if you feel our provided resolution on your complaint is not fair or up to your satisfaction you may approach the bank again for reconsideration. However, if our final stance on your complaint is still not justifiable, then you may approach the following independent avenues to escalate your concerns:

    State Bank of Pakistan:

    In its endeavor to address banking customers regarding their complaints, SBP has setup Banking Conduct & Consumer Protection Department Helpdesk. The customers may approach preferably, Banking Mohtasib Pakistan if the provided resolution on a complaint by the respective bank is not up to the satisfaction. However, the customers may also contact State Bank of Pakistan for the complaints which do not come under the ambit of Banking Mohtasib Pakistan.

    For further details, please click here.

    Contact Details:

    Address: The Director, Banking Conduct & Consumer Protection Department, State Bank of Pakistan, I.I Chundrigar Road, Karachi, Pakistan.
    UAN: (+92 21) 111- 727- 273
    Fax: (+92 21) 99221160 & 99221154
    For further details, please refer to:

    Banking Mohtasib Pakistan:

    This is an independent statutory body working as an alternate forum for amicable resolution of disputes between customer and banks. In order to approach Banking Mohtasib Pakistan customers are first required to approach their respective bank in writing, further to which if the bank does not resolve the issue up to the satisfaction of a customer or there is no response provided within 45 days, then a complaint may be filed with the Banking Mohtasib Pakistan.

    For further details, please click here.

    Contact Details:

    Address: Banking Mohtasib Pakistan, Shaheen Complex 5th floor, M R Kiyani Road, Karachi.
    Telephone: (+92 21) 99217334-38 (5 lines)
    Fax: (+92 21) 99217375
    For further details, please refer to:

    Additional Information

    Retail: 021 111-225-111
    Alfa: 042 111-225-224
    Premier Banking: 021 111-225-226
    American Express: 042 111-226-111
    Platinum Helpline: 0800 22225
    Branchless Banking: 021 111-225-229
    BISP: 042 111-427-111
    Authorization: 042-111-225-786

    Please contact the following for queries related to:

    Cards captured in ATM

    Mr. Qaiser Nisar
    Phone: +92 (42) 35888630-9 | Fax: +92 (42) 35888626
    Address: Consumer Finance Centre, 2nd Floor, 23-H, Gulberg II, Lahore, Pakistan.

    ATM & ADC transactions dispute

    Mr. Faraz Ahmed Nasim
    Address: 9th Floor, Fakhri Trade Centre, Shahr-e-Liaquat (Frere Road) Karachi