At Bank Alfalah, we are committed to the highest standards of service, care and ethical conduct. We look forward to your feedback on any of our products or services. Your complaints and suggestions will help us to serve you better. You can contact us in the following ways:
Alfalah Contact Center
From within Pakistan dial: + 21 111-225-111 or + 42 111-225-111
From outside Pakistan dial: + 92 21 111-225-111 or + 92 42 111-225-111
For card authorisation: 042 111-225-786
Consumer Finance Centers
You can also meet with our representatives at Consumer Finance Centers for Credit Card, Personal, Auto & Home Loan queries. Please click here to view the complete list of centers.
Bank Alfalah Branches
Visit any Bank Alfalah branch near you or use our branch locator to locate a branch of your convenience.
We will acknowledge your complaint within 48 hours of receipt and will respond to you within 10 working days. However, if the nature of your complaint requires further investigation, we will apprise you of the time required for a full response.
Please contact the following for queries related to: