FAQ’s – AlfaFAQ’s – Alfa

FAQ’s – Alfa

All Alfalah Active Account / Debit or Credit Card customers can register. Alfalah Internet Banking customers can also use their existing User ID & Password to login Alfa. In-case you do not have an Alfalah Account or a Credit Card please request via ALFA or call us at +92 21 111-225-224.

You can use your existing Alfalah Internet Banking username and password to log in. If you do not have an Internet Banking account, you can register instantly by downloading ALFA.

No. This service will work on any type of Internet connection. It could be through a Wi-Fi connection or your pre-paid or post-paid mobile network connection.

You need the following to use Alfa Mobile App:

  • Any Android or Apple (iOS) smartphone
  • Active Alfalah Account / Debit or Credit Card, registered mobile number & email address
  • Username
  • Password

IBFT service charge is PKR 50+ FED per transaction.

Alfa is Free for customers who are already using Alfalah Internet or Mobile Banking. However there is an annual charge for Alfa as per your transaction limits package.

ALFA can be downloaded from Apple Store or Google Play Store on your smartphone.

Yes you may use Alfa from anywhere. All you need is a stable Internet connection.

You can reset your password through Alfa or call Alfa helpline at +92 21 111-225-224 to reset your password.

You do not need to sign any physical form or visit Alfalah branch to register for ALFA.

  • Download Alfa on your smartphone
  • Register using Account, Debit or Credit Card & CNIC information

If you require guidance please contact us at +92 21 111-225-224.

Yes, your per day transaction limit is shared. It gets reduced if you perform any transaction on Internet Banking.

Yes. This service is available 24 hours a day, 7 days a week.

AlfaPay is a payment tool that lets you make payments by scanning QR code at different merchants.

is a new digital way of making purchases and merchant payments using any of your Bank Alfalah Accounts, Credit Card, Wallets & Orbits.

Each transaction limit of AlfaPay is PKR 10,000 however the daily limit is as per your Alfa package.

There are no additional fees on AlfaPay.

You can use AlfaPay wherever you see the Masterpass QR button/sticker. You can also click here to see a list of outlets.

AlfaPay lets you tag your phone for instant payments with out the need to login. Your default payment option will be automatically selected

If your authorization mode is AlfaPay PIN then you would need a 4 digit pin to perform AlfaPay transactions prior to login.

Your password or AlfaPay PIN is required to authorize any transaction using your smartphone. You can also deactivate your phone tagging by signing in from another device.

You can view transaction details on AlfaPay for up to 30 days.

Reach someone helpful 24/7111-225-111
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