Contact Us – Bangladesh

    At Bank Alfalah, we are committed to the highest standards of service, care and ethical conduct. We look forward to your feedback on any of our products or services. Your complaints and suggestions will help us to serve you better. You can contact us in the following ways:

    Alfalah Contact Center


    Make a Complaint or Suggestion


    Click here to download the complaint form


    Write to us at Complaint Management Unit, Bank Alfalah Ltd.,
    Country Office, 168, Gulshan Avenue, Dhaka-1212.

    Drop Box

    You can drop your letter or the complaint form in any Bank Alfalah drop box. These are available in all Bank Alfalah Branches, Consumer Finance Centers and ATM areas.





    Visit any Bank Alfalah Branch

    We will acknowledge your feedback within a day of receipt and will respond within 3 working days. However, if the nature of your feedback requires further investigation, we will apprise you of the time required for a full response.