You can complaint to us via above mentioned channels. We will acknowledge your complaint within 48 hours of receipt and will revert after concluding investigation with the final response within 5 working days. However, if the nature of your complaint requires further investigation, we will apprise you of the time required for a full response.
Click here to download the complaint form and get comprehensive details on complaint handling.
Click here to lodge your complaint online
Our aim is to address your concerns in a fair, transparent and efficient manner; if you feel our provided resolution on your complaint is not fair or up to your satisfaction you may approach the bank again for reconsideration. However, if our final stance on your complaint is still not justifiable, then you may approach the following independent avenues to escalate your concerns: