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Best-in-Class Global Access: Join a global family of 121 million American Express customers with unmatched worldwide recognition.
American Express Global Assist
Access emergency assistance anywhere in the world, anytime (Terms & Conditions Apply)
Key Services Include:
24/7 access to medical, legal, and financial assistance
Medical and legal referrals
Help with passport replacement, missing luggage, and emergency cash wires
Pre-trip support: customs info, visa, and vaccination requirements
Covered Individuals:
Primary and Supplementary Cardmembers
Accompanying family members while traveling with the Cardmember
Eligibility
Covered person is eligible for emergency ‘International Medical and Travel Assistance’ when he/she travels outside the Home Country or Usual Country of Residence for periods not exceeding 90 consecutive days per trip.
Global Assist Hotline
To speak to an American Express Global Assist Representative, dial +65 6332 3100 and the representative will support in availing benefits under the below schedule:
Medical Expense Guarantee, Cost Review and Payment, Medical Monitoring
When hospitalization is required during travel, American Express Global Assist® offers support by:
Guaranteeing medical expenses (subject to prior payment authorization via the Cardmember’s credit card or family funds)
Monitoring the Cardmember’s condition in coordination with the hospital’s attending physician (subject to consent and confidentiality rules)
Reviewing medical costs to ensure they are customary, reasonable, and aligned with the local standard of care
Note:
All related expenses are charged to the Cardmember’s American Express account.
Medical Evacuation and Repatriation
In the event of a medical emergency while traveling, American Express Global Assist® will:
Arrange air or ground transportation to the nearest suitable medical facility
Provide communication support and language assistance during the evacuation
Facilitate the return to the Cardmember’s home country after hospitalization abroad
Arrangement of Hospital Admission
Travel Arrangement Including Accommodation for Visiting Family Member
Emergency Hotel Arrangement
Assist in transmitting urgent messages to the Covered Person’s family, friends, or business contacts
If a Covered Person is medically evacuated, dependent children will be returned home via one-way economy class transportation.
If evacuation causes a travelling companion’s ticket to become invalid, one-way transportation to the Covered Person’s home country will be arranged.
If the companion requests return to another location, travel will still be arranged to the home country, with any additional cost borne by the Covered Person.
If transferred between hospitals (excluding local transfers), one travelling companion or family member may accompany the Covered Person.
Arrange for the transportation of mortal remains to the Covered Person’s Home Country or Usual Country of Residence, or
Coordinate a local burial at the place of death, if requested by the family (subject to local regulations)
If a Covered Person needs to return home urgently due to the death of an immediate family member (father, mother, parent-in-law, legal spouse, child, brother, or sister), American Express Global Assist® will arrange travel and purchase an economy class ticket for early return to the Home Country or Usual Country of Residence
Provide support if the Cardmember’s existing ticket does not allow for an earlier return
When medical support is needed, American Express Global Assist® offers 24/7 access to medical advice over the phone
Arrangement of Medical Appointment
Note:
Costs for accommodation, meals, and other expenses are the responsibility of the family member
All related expenses will be charged to the Covered Person’s American Express credit card
No medical diagnosis or treatment is provided directly by American Express
While care is taken in referring medical providers, quality of care cannot be guaranteed
Final choice of medical provider rests with the Covered Person
Legal Assistance
American Express Global Assist will provide the Covered Persons with the name, address, telephone numbers, if requested by the Covered Person and if available, office hours for referred lawyers and legal practitioners. American Express Global Assist will not give any legal advice to the Covered Person.
Lawyer Referrals: Contact details of local legal professionals provided upon request (no legal advice given).
Advance of Legal Fees: Up to US$10,000 for lawyer fees if jailed due to a traffic incident (with prior authorization).
Bail Bond: Up to US$10,000 for conditional release abroad (subject to payment guarantee via credit card or family).
Get real-time visa and vaccination requirements anytime, based on WHO and ABC travel guides
Access contact info and hours for the nearest embassy or consulate
Receive referrals for interpreters and translators, including estimated costs
Get support connecting with authorities if luggage or personal items are lost abroad
Arrange emergency cash delivery if travel documents are lost or access to funds is limited
(Subject to prior authorization; charges apply to your American Express card)
Referral of American Express Travel Service Offices (TSO)
American Express Global Assist shall provide to Covered Person the address, telephone number and hours of opening of the nearest American Express Travel Services Offices.
Cash Access Inquiry (American Express Card ATMs)
American Express Global Assist shall provide to the Covered Person the locations of the nearest ATMs.
Access to American Express Selects Offers
American Express Selects shall provide to Covered Person information on the Selects Offers and names of the participating merchants.