Bank Alfalah is transforming the in-branch banking experience by digitizing core teller services—making transactions faster, smarter, and more secure.
Our digital teller initiatives reduce waiting time, eliminate manual paperwork, and empower customers with greater control over their banking activities, all while maintaining the trust and reliability of branch banking.
Withdraw cash securely.
QR Cash Withdrawal enables customers to withdraw cash directly from a branch using their mobile app, eliminating the paper cheques, eliminating long queues at ATMs, and a great alternative to all physical forms of cash withdrawal.
How it works:
Log in to your Alfa app.
Click on More.
Select Cash Deposit/Withdrawal option.
Select Cash Withdrawal via QR.
Select account to withdraw from.
Enter Amount.
Click on Generate QR code.
Scan QR code on counter.
Benefits:
Chequeless and secure withdrawals
Faster teller processing
Reduced paperwork and errors
A digital alternative to the traditional blue cash deposit slip.
QR Cash Deposit Slip digitizes the manual cash deposit process, allowing customers to generate a deposit slip directly from Alfa app—no slips, no queues.
How it works:
Log in to your Alfa app.
Click on More.
Select Cash Deposit/Withdrawal option.
Select Beneficiary.
Add Depositor detail.
Scan QR on counter.
Benefits:
Eliminates manual slip filling
Faster deposits with fewer errors
Environment-friendly, paperless process
Approve cheques digitally and reduce branch delays.
With Pre-Approval of Cheques, customers can digitally approve cheque transactions through their Alfa app—minimizing manual verifications and reducing Call Back Confirmation calls.
Customers can pre-approve cheques issued on Bank Alfalah before visiting the branch.
Customers can approve cheques directly within the app when presented for payment.
This digital approval process enables faster processing at branches while enhancing security and accuracy.
How it works:
Log in to your Alfa app.
Click on More.
Select Physical Cheque Management.
Tap on Pre-Approved Cheques.
Enter Details.
Tap on Continue to Proceed.
Benefits:
· Significant reduction in CBC calls
· Faster cheque clearance at teller counters
· Improved customer convenience and control
Deposit cheques anytime—without visiting the teller counter.
The Cheque Deposit Kiosk (CDK) enables real-time On-Us cheque processing, significantly reducing turnaround time (TAT), operational costs, and manual errors, while delivering a faster and more seamless customer experience.
Powered by advanced AI and seamlessly integrated with Bank Alfalah’s core banking systems, CDK ensures secure, accurate, and efficient cheque deposits—anytime, without branch dependency.
Key Features
Automated signature verification
Handwritten text recognition for cheque details
Anomaly and fraud detection using intelligent models
Counterfeit cheque authentication
Real-time integration with core banking systems
Customer & Business Benefits
24/7 cheque deposit accessibility (where available)
Enhanced security and fraud prevention
Elimination of manual operational workload
Paperless and environmentally friendly processing
Reduced turnaround time (TAT) for cheque clearing
By digitizing teller services, Bank Alfalah is redefining branch banking—making it faster, simpler, and more customer-centric, while preserving the human touch where it matters most.