Just when you thought our service couldn’t get easier for you, it did. Bank Alfalah Contact Centre has upgraded your digital payment services. Now you can pay bills, check your account balance and even get transaction details at your convenience. It’s as easy as it sounds and is available 24/7 for customer assistance.
You can also connect through live chat option available on Alfa & website with 24/7 accessibility to get inquiries of products, promotions & different processes which helps customers to resolve their issues.
Helpline Numbers:
Main/Retail helpline# 021/042 111 225 111
Alfa helpline# 021/042 111 225 224
Premier banking helpline# 021 111 225 226
American express helpline# 021/042 111 226 111
Platinum Helpline# 0800 22225
BISP helpline# 021 111 427 111
Branchless Banking helpline# 021 111 225 229
Authorization Department helpline# 042 111 225 786
RDA helpline# 021 111 225 226
As a Debit Card customer, you can:
Make Bank Alfalah Credit Card payment from your Bank Alfalah Bank account
Pay utility bills (PTCL, LESCO, SSGC, K-Electric, SNGPL)
Pay mobile bills (All Telco’s; prepaid and postpaid Except ONIC & SCOM)
Deactivate your debit card permanently
Balance inquiry
Inquire about last 10 transactions
Product information
Change your IVR TPIN
Deactivate your Debit Card Temporarily
Deactivate your Alfa / Internet Banking Temporarily
As a Credit Card Customer you can:
Find out your outstanding balance
Determine your available Credit Limit
Get your Cash Advance Limit
Deactivate your Credit Card Temporarily
Deactivate your Alfa / Internet Banking Temporarily
Charges on UBP through IVR – Self Service Channel are:
Rs. 50/- per Utility Bill (Below Rs. 5,000 through Call)
Rs. 65/- per Utility Bill (Above Rs. 5,000 through Call)
Self Service is a channel that allows technology to communicate with customers through the use of touch tones input via keypad.
Just call 111 225 111 from the number listed in our records and get the TPIN generated through our contact center officer. Once the TPIN is generated you can use the services available on our self-service channel by entering CNIC and TPIN.
Your Telephone Personal Identification Number (TPIN) is your 4 digit identification for Contact Center services and therefore should be kept confidential. Please do not share it with anyone. In case if you think someone has discovered your TPIN, change it immediately.
These services are available on self-service channel only.
You can dial directly call 111 225 111 from your landline number and with city code 042,021 with your mobile to connect to Phone Banking.
You can
a) Deactivate your Alfa / Internet Banking Temporarily
b) Make Alfalah Credit Card payment from your Alfalah Bank account
c) Pay utility and mobile bills
d) Deactivate your debit card
e) Balance inquiry
f) Inquire about last 10 transactions
Yes
Yes
Please dial 111 225 111 and speak with our contact center officer 24 hours a day 7 days a week.
Yes, every financial transaction on self-service channel is followed by an SMS on your mobile number listed in our records.
Debit Card Customers can perform following transactions
a) Deactivate your Alfa / Internet Banking Temporarily
b) Credit card payment from your Bank Alfalah Bank account
c) Pay utility and mobile bills
d) Deactivate your debit card
e) Do Balance inquiry
f) Inquire about last 10 transactions
Through TPIN Credit Card Customers can perform following transactions
a) Do Balance inquiry
b) Inquire about last 10 transactions
c) Change TPIN
d) Credit card payment from your Bank Alfalah Bank account
e) Deactivate your Credit Card Temporarily
f) Deactivate your Alfa / Internet Banking Temporarily
a) PTCL
b) LESCO
c) K-Electric
d) SSGC
e) SNGPL
f) All TELCOs Prepaid and Postpaid bill (Except ONIC & SCOM)
Yes all the transactions are done instantly.