Banking help is just a call away.
With Bank Alfalah Contact Centre, you get secure, convenient services — anytime, anywhere. Pay bills, transfer funds, check balances, and get transaction details without visiting a branch.
Helpline Numbers
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Authorization Department: 042 111 225 786
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Bank Alfalah: 021/042 111 225 111
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Alfa: 021/042 111 225 224
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Premier Banking: 021 111 225 226
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Roshan Digital Account: 021 111 225 226
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BLB: 021 111 225 229
T-PIN Benefits
As a Debit Card customer, your T-PIN (Telephone Personal Identification Number) gives you direct access to services like:
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Transfer funds within Bank Alfalah accounts
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Pay utility bills (PTCL, LESCO, SSGC, K-Electric, SNGPL)
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Pay mobile bills (all telecom operators, prepaid & postpaid)
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Deactivate your debit card permanently
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Balance inquiry
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Last 10 transaction details
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Product information
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Change your IVR T-PIN anytime
Charges
Utility Bill Payment (UBP) via IVR Self-Service Channel
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Rs. 30/- per bill (below Rs. 5,000 through call)
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Rs. 50/- per bill (above Rs. 5,000 through call)
Contact Centre in Urdu
[View in Urdu]
Need Help?
For FAQs, visit our Help section.
Email: contactus@bankalfalah.com
Helpline: +92 21 111 225 111 (24/7 support)
Or visit your nearest Bank Alfalah branch.
You can dial directly call 111 225 111 from your landline number and with city code 042,021 with your mobile to connect to Phone Banking,
You can
a) Transfer funds within Bank Alfalah accounts
b) Pay utility and mobile bills
c) Deactivate your debit card
d) Balance inquiry
e) Inquire about last 10 transactions
Self Service is a channel that allows technology to communicate with customers through the use of touch tones input via keypad.
These services are available on self-service channel only