Credit Cards

Alfalah Platinum VISA Credit Card

 

Welcome to the world of Alfalah Platinum. As an Alfalah Platinum Credit Card member, you can enjoy the finest privileges and the utmost level of services coupled with unmatched rewards and benefits.

 

Features


Global Reach and Acceptability



The Bank Alfalah Credit Card carries the Visa logo, hence ensuring worldwide acceptability at more than 30 million establishments and 1.5 million ATMs worldwide.

Exclusive Discounts



When we claim to make you enjoy life today, we truly fulfill that promise. Alfalah Platinum opens a world of exciting discounts whether for shopping, fine dining, or world class travelling. Click here for our ongoing discount promotions exclusively for Alfalah Platinum Credit Card members.

Fabulous Rewards



With your Bank Alfalah Credit Card, you spend and we reward. For every Rs. 50 you spend, you earn 1 Reward Point which is redeemable against countless product offerings to choose from. All you have to do is follow the simple steps outlined below to redeem your earned reward points.

Step 1: Check your last Credit Card statement or call our Phone Banking Service at 111-225-111 to find out the status of your Reward Points.

Step 2: Click here to view our online rewards catalogue with countless product and service offerings to choose from and select the products you wish to buy against your earned Reward Points. If the value of the product you like is higher than your earned Reward Pointsthen you can select FTO options (For detail review FAQ’ of reward catalogue). FTO amount charge on your credit card. FTO amount charge on your credit card, which will appear in your next month’s statement.

Step 3: Call our Phone Banking Officer at 111-225-111 and place the order or click here to the form and mail to Bank Alfalah Consumer Centre or Bank Alfalah Credit Card drop boxes at your nearest branch.

Visa Platinum Concierge Services


Alfalah Platinum Credit Card offers you the ultimate in personalized service – a concierge service that is available 24 hours a day, 7 days a week across the world. Wherever in the world you may be, you can get assistance for a host of travel and entertainment services, either through our friendly Visa Platinum Customer Service Executives or our web enabled VISA Platinum Concierge Online service.

Country you are at Call this number to speak to an English speaking customer service executive Call this number to speak to a Mandarin speaking customer service executive Call this number to speak to a Japanese speaking customer service executive

Australia

1800 639 607

1800 555 647

1800 555 649

Austria

0800 293 083

- – -

0800 281 689

 Belgium  0800 78 464  - – -  0800 71 029
 Brunei  800 1111, followed   - – -   - – -
 by 866 765 9643   - – -   - – -
 Canada  1866 639 1910  - – -  1866 795 7712
 China – Southern  10800 440 0083  10800 440 0026  10800 440 0085
 China – Northern  10800 744 0083  10800 744 0026  10800 744 0085
 Denmark  808 83 413   - – -  808 84 348
 France  0800 908 852   - – -  0800 919 553
 Germany  0800 182 2809   - – -  0800 182 2148
 Greece  00800 4412 1091  - – -  00800 4412 1222
 Hong Kong  800 901 869  800 901 870  800 901 872
 Hungary  068 001 4351   - – -  068 001 4855
 Dial access code  Dial access code  Dial access code
 India  000 117, followed  000 117, followed  000 117, followed
 by 866 765 9643  by 866 670 0943  by 866 670 0974
 Indonesia  001 803 441 767  001 803 441 226  001 803 441 235
 Italy  800 781 767   - – -  800 784 252

Collect call to Sydney, Australia (61 2) 9235 0260

Call this number to speak to an Korean speaking customer service executive Call this number to speak to an Cantonese speaking customer service executive Call this number to speak to an Malay speaking customer service executive Call this number to speak to an Thai speaking customer service executive
1800 555 651 1800 555 652 - – - 1800 555 653
- – - - – - Dial access code - – -
- – - - – - 800 1111, followed - – -
- – - - – - by 866 775 3708 - – -
- – - - – - - – - - – -
- – - - – - - – - - – -
- – - - – - - – - - – -
10800 440 0086 10800 440 0087 - – - 10800 440 0088
10800 744 0086 10800 744 0087 - – - 10800 744 0088
- – - - – - - – - - – -
- – - - – - - – - - – -
- – - - – - - – - - – -
- – - - – - 800 901 874 - – -
800 901 873 800 900 781 - – - 800 901 875
- – - - – - - – - - – -
Dial access code Dial access code - – - Dial access code
000 117, followed 000 117, followed - – - 000 117, followed
by 866 670 0975 by 866 670 0975 001 803 441 242 by 866 670 0977
001 803 441 238 001 803 441 239 - – - 001 803 441 243
- – - - – - - – - - – -

 

Country you are at Call this number to speak to an English speaking customer service executive Call this number to speak to an Mandarin speaking customer service executive Call this number to speak to an Japanese speaking customer service executive
Japan 00531 44 0023 00531 44 0024 006633 800554
Malaysia 1800 803 006  1800 805 571  1800 805 572
 Netherlands  0800 023 2963  - – -  0800 022 9478
 New Zealand  0508 600 100 0800 103 295  0800 103 298
 Phillipines  1800 1411 0014 1800 1411 0078  1800 1441 0080
 Portugal  800 84 4035  - – -  900 844 082
 Singapore  800 448 1249  800 448 1292  800 448 1294
 Southe Korea  00368 440 0072  00368 440 0073  00368 440 0075
 Spain  900 94 8965 - – -  900 99 8948
 Sweden  020 790941 - – -  0200 285 386
 Switzerland  0800 835 270 - – -  0800 564 962
 Taiwan  0080 1444 189  0080 1444 124  0080 1444 192
 Thailand  001 800 441 1248  001 800 441 1252  001 800 441 1259
 UK  0800 169 5187     - – -  0800 587 0552
 USA  1866 765 9643  1866 670 0943  1866 670 0974

 

Call this number to speak to an Korean speaking customer service executive Call this number to speak to an Cantonese speaking customer service executive Call this number to speak to a Malay speaking customer service executive Call this number to speak to an Thai speaking customer service executive
00531 44 0025 00531 44 0028 - – - 00531 44 0027
1800 805 573 1800 805 574 1800 805 575 1800 805 576
- – - - – - - – - - – -
 0800 103 406  0800 103 407 - – -  0800 103 412
 1800 1441 0081 1800 1441 0082  - – - 1800 1441 0083
 - – -  - – -  - – -  - – -
 800 448 1295  800 448 1296  800 448 1297  800 448 1298
 00308 440 051  00368 440 0076  - – -  00368 440 0077
 - – -  - – -  - – -  - – -
 - – -  - – -  - – -  - – -
 - – -  - – -  - – -  - – -
 0080 1444 192  0080 1444 193  - – -  0080 1444 194
 001 800 441 1260  001 800 441 1268  - – -  001 800 441 3327
 - – -  - – -  - – -  - – -
1866 670 0975 1866 670 0976  - – -  1866 670 0977


Limitation of Concierge Services



In addition to the limitations set out in the Concierge Service description, the purpose of the Concierge Services is to provide assistance and support for Cardholder’s travel, entertainment and business needs. Concierge Services staff may at their discretion refuse to entertain any Cardholder request which:

  1. Is in contravention of local laws of the country in which a service is being requested
  2. Relates to child prostitution or child pornography
  3. Is too vague or general in nature or
  4. Does not clearly provide some recreational benefit to the Cardholder

Limitation of Liability



Visa and its Concierge Services service providers do not make any representations and warranties (express or implied) as to:

 

  1. The accuracy or veracity of any information assembled;
  2. The merchantability or fitness for purpose of any item obtained; or
  3. The merchantability, fitness for purpose, or adequacy of standards of service of the services booked or reserved

by the Concierge Services staff on request of a Cardholder.

If a Cardholder’s Visa card details are required to secure the booking or reservation of any goods or Services which the Cardholder has requested the Concierge Services staff to obtain, Visa and its Concierge Services service providers are not liable for any costs, changes or expenses incurred by the Cardholder (including reservation fees, cancellation or “failure to appear” charges) as a result of such a booking or reservation.

Priority Pass

 Gain access to over 600 exclusive VIP airport lounges in over 275 cities, across 100 countries regardless of your choice of airline, class of airline ticket or membership of an airline frequent flyer club. A $10.00 Annual fee along with a per visit lounge fee will be applicable and will be charged to your Alfalah Platinum Credit Card.

Benefits of your Alfalah Priority Pass
Do some business. Catch up with calls. Send a few emails. Browse through the internet. Read the newspaper or a favorite magazine. Enjoy refreshments of your choice. Or simply indulge yourself by doing nothing at all.

Relaxed Atmosphere
Priority Pass exclusive lounges let you escape the chaos of cancellations, flight delays and crowded departure halls. The Alfalah Priority Pass provides you with relaxing ambience for you and your guests along with complimentary refreshments and snacks.

Business Luxuries
Priority Pass lounges also provide you with your own office on the move! These lounges not only facilitate you with a variety of unrivaled solutions to match your business needs but also award you with a stress-free environment making your trip a business class experience.

Supplementary Priority Pass
Your loved ones can also avail the unmatched facilities that come with the Priority Pass membership and enjoy hassle free travel at a minimal charge.

Free CIP Lounge Access


You can enjoy complimentary CIP lounge access on international travel from Karachi, Lahore and Islamabad airports. Just present your Bank Alfalah Platinum Credit Card at the lounge to enjoy relaxed seating with television entertainment, free buffet of snacks and beverages, Internet, fax telephone facilities, reading material and a 24 hour full service information desk giving prompt updates on flight departures.

SBS Installment Plans



Our ongoing SBS Installment Plan promotions allow you to purchase countless home and lifestyle products through your Alfalah Credit Card and repay the transaction amount in Equal Monthly Installment (EMI). You can chose tenures of 3,6,12,18,24,30 and 36 months for repayment.

Click here for our ongoing Installment Plan offerings.

 

You can convert any of your retail transaction of Rs. 3,000 and above into an Installment Plan. A booking fee as per the prevailing Schedule of Charges (Click Here to download) is applied on every transaction converted into an Installment Plan. You can also avail the option of BTF on an Installment Plan, whereby you can pay off your other Credit Cards through your Alfalah Platinum Credit Card and pay back in equal monthly installment at a lower markup.

Cash Advance



Alfalah Platinum Credit Card’s cash advance facility of up to 50% of your credit limit allows you to withdraw instant cash from any Bank Alfalah branch across Pakistan and at any ATM worldwide displaying the VISA and 1link logo.

 

The service charges for cash advance will be applied from the day of the transaction. A cash advance fee will also apply for each cash withdrawal.

Balance Transfer Facility



With the Bank Alfalah Platinum Credit Card Balance Transfer Facility you have the opportunity to pay off balances you owe to other banks through your Alfalah Credit Card on an affordable transfer rate.  Simply call our Platinum Phone Banking Officer at 0800-22225 for details.

Credit Cover



You can have complete peace of mind with your Alfalah Platinum Credit Card, even against unforeseen emergencies. With the Alfalah Credit Cover, you are insured against any unfortunate temporary or permanent disability or death. Alfalah Credit Cover allows payment of the outstanding monthly amount in case of temporary disability and in the unfortunate event of cardholders’ death coverage is provided up to twice the amount of outstanding debt. Credit Cover facility is available for a minimal fee, charged automatically on the card balance every month.

Free Travel Accident Insurance

If you purchase an airline, train or bus tickets through your Bank Alfalah Platinum Credit Card, you are automatically covered against any unforeseen accident during your travel of up to Rs. 30 million.

Zero Loss Liability

You can be rest assured that if you lose your Bank Alfalah Platinum Credit Card, you have nothing to worry about! Bank Alfalah covers you from all fraudulent charges made on your card as soon as you report it lost to us. So make sure that you report the loss immediately after such an incident at 0800-22225.  We assure you that with your Alfalah Platinum Credit Card, you are completely secure against loss and theft.

Revolving Credit


With the Bank Alfalah Platinum Credit Card you have the option of paying only 5% of your outstanding balance by the payment due date. Service charges will be levied on the balance unpaid spending and carried forward. These charges are calculated on a daily basis from the transaction date for all cash and retail transactions.  The following month you have the option of either paying the full amount due or choosing to pay just the minimum amount due and revolve again.

E-statement Facility

You can enjoy getting  your Credit Card monthly statements electronically through email by simply calling our Platinum Phone Banking Officer at 0800-22225 to subscribe.

SMS Alerts


To keep track of every transaction made through your Credit Card, you can now subscribe to our SMS Alerts Service. For activation, please call our Phone Banking Officer at 0800-22225.

Bill Payment Facility

You can pay your utility and mobile bills through your Bank Alfalah Credit Card by calling 0800-22225 anytime.

Supplementary Cards

You can share the benefits and privileges of your Alfalah Platinum Credit Card with your loved ones. We offer you you up to 6 supplementary cards. Any individual with minimum age of 14 years is eligible to apply for becoming a supplementary cardholder.

24 Hour Toll Free Exclusive Customer Service


By simply calling our 24 hour Platinum Phone Banking at 0800-22225 you can avail the following facilities on your Bank Alfalah Platinum Credit Card, 24 hours a day, 7 days a week.

 

  • Check account details of your credit card statements
  • Avail balance transfer facility
  • Avail Installment Plan facility
  • Pay your utility and mobile bills
  • Redeem your accumulated credit card rewards against a selection of products from our rewards catalogue
  • Activate ongoing and new Credit Card services
  • Inquire about ongoing Credit Card promotions


24/7 Customer Support

For details about our Products & Services call our Phone Banking Service at 111-225-111