In case your HilalCard is lost or stolen, you just need to immediately report the loss by calling the Bank Alfalah Call Centre at 111-225-111.

It is also advisable to report the loss in writing to the bank. A new card will be issued to you within 1 week of reporting this loss. Your replaced card will be delivered only at your HilalCard correspondence address within Pakistan.

You are protected from any purchase transactions done on your card, from the time you report the loss to us. There will be a nominal charge of Rs. 500 for replacement of the card.