You will receive your PIN within 7-10 working days after receiving the Card for usage on Visa/Electron/ PLUS branded ATMs worldwide. Please beware that your PIN is very confidential. In case of being lost/stolen or known to someone else, report the matter immediately to our Call Centre at 111-225-111 to request for a new PIN.
 

Card Activation

For your safety, your Alfalah HilalCard is sent to you inactive. Your Alfalah HilalCard is ready to use from the moment you get it activated. Upon receipt of your card, you must sign across the signa ture panel at the back of your card.

To activate your card simply call the Bank Alfalah Call Center 111-225-111.

Personal Identification Number (TPIN / ATM PIN) Issuance

Once your card has been activated, you may request the PBO (Phone Banking Officer) for the issuance of your TPIN and ATM PIN. Please beware that your PIN is very confidential. In case of being lost / stolen or kown to someone else, report the matter immediately to our Call Center at 111-225-111 to request for a new PIN.

The ATM PIN will only be required for ATM based transactions while the TPIN (Telephonic Personal Identification Number) will be required for any account related inquiries on IVR (Interactive Voice Response). Please ensure that you have attained your ATM PIN before trying to withdraw cash.

In case of any difficulty, please call at helpline 111-225-111. We will be glad to assist you.