• Your partner wherever you go
• Alfalah Merchant Acquiring
• Features
  - Convenience & reliability
  - Protection
  - Step-By-Step (SBS) Monthly Installment Plan
  - Balance Transfer Facility (BTF)
  - Credit Cover
  - Cash Advance Facility
  - Supplementary Cards
  - Buy your dreams online
  - Reward yourself
• Basics of your Card
• How to use your Card?
  - Cash withdrawals
• Monthly Card Statement
• Protect your Card
• Card Safety
• Schedule of Charges
• Visa Platinum Concierge Services
• Membership of Priority Pass Card
• VISA International Emergency Assistance Centers
• Terms and Conditions  

CLICK HERE TO DOWNLOAD PLATINUM PRIVILEGES GUIDE

Your partner wherever you go!

Your partner everywhere and is globally accepted and welcomed at locations displaying the VISA logo. It is accepted at nearly 30 million locations in more than 200 countries around the globe and at over 27,000 establishments in Pakistan.

Alfalah VISA Platinum Card lets you pay for shopping, travel, entertainment, meals and much more. You have access to cash at more than 1.5 million ATMs worldwide and 3400 1Link ATMs in Pakistan. With your Alfalah VISA Platinum Card and PIN (Personal Identification Number) you can withdraw any amount upto 50% of your assigned credit limit.

You can generate PIN through IVR (Interactive Voice Response). Please ensure that your PIN is kept safe and confidential. In case it gets known to someone else report the matter to our Toll Free number 0800-22225.

You also have the option of withdrawing cash by requesting an Over-the-Counter Cash Advance at 360,000 financial institutions worldwide or at any Bank Alfalah Branch/ATM or participating VISA member banks in Pakistan.
 

Monthly Card Statement

To keep a check on the transactions you have made on your Alfalah VISA Platinum Card, you will receive a monthly statement indicating the following:

1. Purchases
2. Cash withdrawals
3. Service Charges
4. Applicable fee (if any)
5. Fortune Reward Points

If you fail to receive your statement within 7 days of your statement date, immediately inform our phone Banking Staff at 0800-22225.

24-Hour Phone Banking Service

Our 24-Hour Phone Banking Service is there to help you with your requests. Our well-trained and qualified Phone Banking team will be able to assist you in:
a. Activating your card
b. Answering your queries
c. Registering your complaints
d. Reporting a lost / stolen card
e. Making bill payments

Foreign Transactions

Transactions made outside Pakistan will be converted from the transaction currency to US Dollars, based on international exchange rate prevailing on that date (Currency Conversion rate is a rate selected by VISA from the range of rates available in wholesale currency markets for the applicable processing date, which may vary from the rate VISA itself receives, or the government-mandated rate in effect for the applicable processing date in each instance, plus or minus any adjustment determined by the issuer). In order to assist card members, all transactions will be converted to Pak Rupees for payment. This conversion will be based on the market exchange rate quoted by authorized money changers and in accordance with the Bank’s Procedures applicable from time to time.

Q&A

Q. Please define different scenarios to levy service charges.

A. Following are different scenarios to levy service charges on the monthly bill statement.

Cash Advance / BTF: Bank Alfalah cardholders can avail Cash Advance Facility up to 50% of their credit limit. Bank Alfalah also offers an easy and convenient way to settle their payments on all their existing credit cards by Balance Transfer Facility (BTF). The service charges on above two facilities are taken from the date of transactions either customer is Transactor (explained below) or Revolver (explained below).

Example: If a customer avail cash advance or BTF of Rs.10,000 on 01-1-2008 and pay whole 10,000 on 06-1-2008. He /she will also be charged with 5days service charges on 10,000. In case of partial payment, please see the details in heading Revolver.

Transactor: Transactions other than cash advance / BTF and fees are called retail transactions. Transactor is the cardholder who pays off all his/her liabilities (mentioned in monthly statement) within due date, and no services charges is levied on such account.

Example: If a cardholder shops for Rs.10,000 in a month and within due date pays whole Rs.10,000 and being Transactor no service charges will be imposed at all, if there is no BTF and cash transactions / Call & Pay.

Revolver: Revolver is the cardholder who does not make full payment at due date or even makes partial or minimum payment. For first time revolver, service charges will be charged on all transactions appearing in current statement and previous month statement from date of transactions. For second time revolver, service charges will be levied on carry forwarded balance from billing cycle date and on all transactions from transactions dates appearing in the statement. Any SBS installment will be treated as retail transaction and services charges will be levied.

Example: If a cardholder shops for Rs.10,000 in a month and at his/her due date pay Rs.5,000 , first Bank will charge him/her on Rs.10,000 till the date of partial payment i.e Rs.5,000. And from the date of partial payment onward, charges will be on remaining Rs. 5,000.

SBS/Installment Plan: Bank Alfalah cardholders can convert any transaction with the amount of Rs.3,000/- and above to a step by step (SBS) payment plan. It gives the cardholder the flexibility to convert his/her large payments into small-equally monthly installments. The customer is billed with principal and service charges separately on every month.

Q. How much is my credit limit?

A. Your credit limit is the maximum amount of credit approved in writing by Alfalah VISA. It is the amount that can be accessed through your credit card account. It also appears on your monthly statement.
 

Q. How is my credit limit assigned?

A. The credit limit assigned to you is based on your income, net worth and credit worthiness determined from the information provided by you to us.
 

Q. What is the minimum amount I have to pay?

A. The minimum amount payable by you is 5% of the outstanding balance, or the minimum payment amount appearing on your card statement.
 

Q. How and where do I make my monthly payments?

A. You can make your monthly payments by:

1. Paying cash over the counter at any Bank Alfalah branch.
    
2. Sending a cheque / pay order / draft in the name of Bank Alfalah Credit Cards by mail or through the Drop Box at Bank Alfalah Branches. Charges will be charged on all cheques that are returned unpaid. Please indicate your name and card number on the reverse side of the cheque.
    
3. Auto debit for Bank Alfalah Customers (minimum balance or the total amount).
    

Q. What should I do if my address is changed?

A.You can inform us of your new mailing address by either sending a signed written request to Bank Alfalah Credit Cards, or by sending us the completed address change form on the reverse side of your monthly statement.
 

Q. What do I do if I encounter a problem with my Card Account?

A. If at any time, you face a problem regarding your Alfalah VISA Platinum Card, please call our 24-Hour Phone Banking Service at 0800-22225; or write directly to Bank Alfalah  Consumer Finance Division, 8-Ali Block, New Garden Town, Lahore.
 

Q. What should I do if my Card is lost?

A. If your Card is lost or stolen, please report it to our 24-Hour Phone Banking Service immediately.
 

Q. What if I have a discrepancy / error on my monthly statement?

A. If you notice any error or discrepancy in your monthly statement, report the matter to our 24-Hour Phone Banking Service immediately and confirm it in writing to our Customer Services within 7 days of your statement receiving date. In order to check statement entries and keep track of all your transactions, retain all your sales slips and printed receipts.

Q. Can I exceed my assigned Credit Limit?

A. Yes, in case of medical emergencies or travel purposes you can exceed your assigned credit limit with the prior approval of the Bank.
In case, you exceed the limit without the Bank’s prior approval, your card will be subject to Excess Limit Charges as per the Schedule of Charges.

 

Alfalah Merchant Acquiring

Being the largest issuer of credit cards in Pakistan, Bank Alfalah Limited further aims to provide even better quality services to its customers.

Now bank Alfalah has provided the merchants all over Pakistan with POS terminals, aiming to facilitate Alfalah Credit Card Customers and providing them with an opportunity to avail countless benefits and promotions, coming in near future.(or as on W/G)

An instant installment plan feature enables cardholders to convert any transaction conducted at Bank Alfalah merchants to easy installments of 3 to 36 months at the time of transaction. Bank Alfalah has also introduced GPRS based mobile card acceptance machines for home delivery merchants. In addition, Ethernet POS terminals have also been installed at merchants with multiple counters to facilitate them in carrying out their day-to-day business without engaging their telephone lines.

Convenience & Reliability

AutoDebit:

This facility is specially designed for our account holders. It gives you the option of making your minimum or full payments due as specified in your Alfalah VISA monthly statement through your Bank Alfalah Account..
If you are not a Bank Alfalah Account holder and wish to avail this facility, kindly contact your nearest Bank Alfalah branch.
 

Acceptance at 1LINK ATMs:

Avail Cash Advance upto 50% of your credit limit at over 2200 1Link ATMs in Pakistan in addition to over 1 million ATMs worldwide.
 

Utility Bill Payments:

Now utility bill payments* can be made through Alfalah VISA Platinum credit cards either by calling the Call Center or through Direct Debit instructions.

*Available on FESCO, HESCO, GEPCO, LESCO, IESCO, KESCO, SSGC, SNGPL, PTCL, Warid, MEPCO & PESCO. Other companies shortly to be signed.
 

Credit Card Bill Payment through Alfalah HilalCard:

Now Bank Alfalah account holders can make their credit card bill payments through Alfalah HilalCard by using this facility on ATMs.
 

Special Offer on Warid post paid connections:

Warid post paid connections are being offered to Alfalah cardholders with exciting features.
 

Instant SBS Monthly Installment Plan:

Bank Alfalah cardholders can convert any transaction of Rs. 3,000 or above into easy installments of 3, 6, 9, 12, 18, 24, 30 and 36 months’ tenures at the time of transaction on Bank Alfalah merchants.

Alfalah Cards SMS Facility

Alfalah cardholders can get SMS for card usage, mini statement, payment receipt confirmation, etc. A call can be made at 0800-22225 for registration.

Call and Pay Facility:
Cardholders now have the convenience of using their cards to make payments even on locations where credit cards are not accepted by calling our 24 hours Call Center and getting pay orders issued to any third party through debit to Alfalah Visa Credit Card.

Prepaid Mobiles Top ups:
Alfalah cardholders are also being provided the facility to get their prepaid mobile connections of any company topped up by just one call to 24 hours Call.Center.Alfalah credit cardholders can also use their reward points to get the prepaid mobile top ups.

Supplementary Cards:
All Bank Alfalah basic cardmembers can apply for upto 6 supplementary cards.

Alfalah Credit on Phone:
Alfalah cardholders can call the Call Center and get credit upto 75% of their available credit limit assigned by Bank Alfalah or available credit limit whichever is lower at just 2% per month (24% APR). Payment of credit amount can be made to them through a cheque at the doorstep or directly into the account in Bank Alfalah.

Protection

Zero Loss Liability

If you ever lose your card,  Bank Alfalah ensures that you never have to worry about it. You are covered for all fraudulent charges made on your card as soon as it has been reported lost to us. Just make sure that you report the loss immediately upon discovery. You are completely secure against loss/theft after the card loss has been reported to us.
 

Travel Accident Cover

Get a comprehensive cover in case of an accident while travelling on any vessel / vehicle. The transaction, however, must be made on your Alfalah VISA Platinum credit cards. The accidental cover value is Rs. 30 million for Alfalah VISA Platinum basic card holders.
 

Coverage

1. Death: 100%
    
2. Permanent total loss of both eyes and two limbs: 100%
    
3. Permanent total loss of one eye and one limb: 75%
    
4. Permanent total loss of one eye or one limb: 50%
    
5. Permanent total loss of one finger or thumb or toe: 10%

Step-By-Step (SBS) Monthly Installment Plan

Now you can convert any transaction amount of Rs. 3000/- and above, to a Step-By-Step payment plan. It gives you the flexibility to convert your large payments into small equal monthly installments.
 

What Transaction can I Transfer to SBS?

• Retail Transactions (Domestic & International)
   
• Cash Transactions (Domestic & International)
   
• Balance Transfer Transactions
   

How Can I Apply?

It is a simple three-step process:

1. Fill in the SBS application form-available at any Alfalah Branch or Card Centre (required only at the time of first transaction, when you apply for SBS plan.)
    
2. Call at 0800-22225 and book the transaction under SBS.
    
3. Choose from 3, 6, 9, 12, 18, 24, 30, 36 months affordable payment plan.

Terms and Conditions

1. Minimum transaction amount should be Rs. 3,000/-
    
2. A processing fee of 2% will be applicable per transaction.
    
3. Pre -closure penalty will be 5% of remaining loan amount or Rs. 1,000 (whichever is higher).
    
4. SBS Plan is not applicable on partial transaction amounts.
    

Through Alfalah VISA amazing SBS plan, you can get household appliances, travel packages and other products of everyday use at convenient and easy installments facilitating you to enjoy a life of luxury best suited to your convenience.

Balance Transfer Facility (BTF)

Offering an easy and convenient way to settle payments on all your existing credit cards in Pakistan @ 2% (24% APR) per month.

This rate can be reduced to an incomparable rate of 0.99% per month (upto 21.44% APR) if the Balance transfer transaction amount is converted to Step-By-Step (SBS) Monthly Installment Plan within TEN days of the transaction.

Just fill in the Balance Transfer application form available at all Bank Alfalah branches or call 0800-22225 for more information.
 

Example:

On a transaction amount of Rs. 6,000/- the installment for 36 months is Rs. 271.68 per month (i.e. 6000 x 0.04528).

Credit Cover

• Low Rates - High Protection
   
• Protection against Uncertainties
   
• While You Recover - We will Cover
   
• Convenient and Hassle - Free

Powerful protection against the uncertainties of life. In the unfortunate event of prolonged illness, or temporary disability exceeding 45 days, we will pay the minimum outstanding amount on your Alfalah VISA Platinum Card. In case of the cardholder’s death, the loved ones have no cause to worry about outstanding credit card payments. All basic cardholders up to the age of 65 years are provided with this coverage up to the maximum of the outstanding amount including all supplementary card balances. Please refer to the Terms and Conditions for Credit Cover given in this booklet for further details on the applicable rights and obligations.

Alfalah Credit Cover also has a range of features (like coverage against confirmable fraudulent usage, counterfeit activity or any other unforeseen circumstances covered in our new Credit Cover policy) designed to protect you from the setbacks of life, at affordable rates.

Being automatically enrolled to the benefits of Credit Cover, you do not need to complete any separate forms or submit any extra applications for it. You will just be charged 0.55% of your outstanding amount in each monthly credit card statement as “Credit Cover Premium”. If you don’t require Credit Cover, then simply call our 24-hour Phone Banking Service at 0800-22225.

Cash Advance Facility

50% of your credit limit

Now you can avail Cash Advance Facility up to 50% of your credit limit, subject to availability of limit. Enjoy the benefits of this exclusive offer on your Bank Alfalah Platinum credit card. You can get cash from ATMs or cash counters of Bank Alfalah branches and other VISA member banks in and outside Pakistan.

Liability

The liability of this card depends on what basis this card has been applied for:

• If the female is applying on her own income basis, she herself will be liable to pay for the amount spent through the card(s).
   
• If the female is a house wife and does not have any direct income source, she can apply for the card through the person responsible for the household (i.e. husband or father) who will sign an undertaking to be responsible for the amount spent through all the card(s) issued under this scheme.  
   

Supplementary cards

All Bank Alfalah basic card members can apply for supplementary cards in separate categories including Son’s Card, Daughter’s card (children who are above 13 years of age) and House Staff’s card. This feature has been introduced for the first time in Pakistan, yet another pioneering feature by Bank Alfalah Credit Cards. In addition, supplementary cards can be issued to anyone you like thus giving you complete freedom of choice.

Separate spending limit for each category

Not only are the card designs unique, the basic card member can also assign a  separate percentage or amount of the total credit limit of the credit card account to each of the supplementary cards. So, whether it is your son who needs his monthly pocket money, or your daughter needs to make school fees payments, or your chef, chauffeur or maid is usually the one who buys all the groceries it is you who will decide how much credit each of them gets for it.

Control over household expenses

Alfalah VISA credit card helps in controlling your household expenses, that is why it is the best suited card available in the market. By using this card, you can:

• Control your son and/or daughter’s spending habits.
   
• Control your household expenses by giving a supplementary card to your house staff responsible for day to day shopping.
   
• Forget about the need to keep a record all the time of each expense made from your household budget, your monthly statement will show the detail of each transaction.
   
• Give cards to children with fixed spending limit and feel free of the tension of giving them allowances and monitoring their spending habit.

Buy your dreams online

Alfalah VISA Platinum Credit Card usage on the Internet

If you want to shop through Internet with Alfalah VISA Platinum credit card, just call at our Toll Free number 0800-22225 and get this facility activated on your card.

Security - in case used on the Internet

In case you need to use your card on the Internet, your card will be activated on receiving a call from you at 0800-22225. Your Alfalah Platinum Card’s Internet usage facility will be activated for a limited time period as per your instruction, after which system will automatically close this facility to avoid any misuse. You can get this facility activated again anytime when required.

If you often use your credit card on the Internet and want to keep this facility active permanently, just send a written request with your signatures to “Bank Alfalah Consumer Finance Division, 8-Ali Block, New Garden Town, Lahore.” or drop it into any drop box available in all Bank Alfalah branches.

NOTE: Bank Alfalah will not be responsible for any misuse of your credit card on the Internet.

Reward Yourself

Your Fortunes

For every Rs. 50 you spend on your Alfalah VISA Card, you will earn 1 Fortune point. Your accumulated Fortune points can be exchanged for a whole range of items displayed in our Fortunes Catalogue. It offers a wide range of lifestyle categories catering to your own and your family’s taste.

Redeem your Fortune Points

Once you have accumulated enough points to redeem the gift of your choice, fill out a simple form available at all Bank Alfalah Branches or call our Toll Free Help Line at 0800-22225 and order the item of your choice. The Redemption Certificate will be delivered to you at your billing address. The reward item requested for will either be sent along or the redemption certificate will contain further instructions on your reward.

Points’ Expiry

All accrued points will expire and will no more be available for use if not utilized within 2½ years of the statement date. For more details please review the FAQs and Terms & Conditions given in the Fortunes Rewards Catalogue or our website.

FTO (Fast Track Option)

In case you don’t have sufficient points or you want to save some points for another reward, you can make use of this option. A reward that has been marked as FTO is redeemable against a combination of Fortune points and rupee payment.

To avail the FTO facility, all you
need to do is:

Step-1  Simply choose the reward of your choice that has been marked FTO in the catalogue.

Step-2  Accumulate the points indicated in the FTO Grid.

Example:

For a Coffee Maker from Black & Decker of item code# BD05, you need to accumulate 7,300 points only.

The rupee contribution for the reward i.e. Rs. 1,825 would be posted as a charge on to your Card account which will reflect in your next Monthly Account Statement.

Reward Points Transfer

We offer a new facility for your benefit allowing  points from two or more basic cardholders to be combined for redemption of any reward item. This will enable our cardholders living in a household or having a group of friends to redeem items of their choice and gift their points to anyone they like.

Basics of your Card

• Upon receiving your card, kindly sign it immediately on the signature panel at the back of your card with a non-erasable ball point pen.
   
• Your card is valid till the expiry date shown on your card. Cardholders with a good credit history will receive a renewal card for the next membership period before the expiry date mentioned as  “Until End” date on your card.
   
• In case of a change of particulars, for instance address or telephone numbers, kindly intimate the Cards Division or our Phone Banking Service at your earliest.
   
• Please mention your Card Account Number in all correspondence and on all cheques.
   
• To request additional supplementary card(s), call 0800-22225 or contact any of the Bank Alfalah Branches.
   
• Do read the Terms and Conditions thoroughly before signing/using your card.
   
• Kindly refer to the Schedule of Charges for details of all charges and fees associated with the use of   your credit card. For any queries related to your Bank Alfalah VISA Platinum Card, please contact our Toll Free No. at 0800-22225.

How to use your Card

Your Alfalah VISA Platinum Card is accepted at over 29 million physical locations in more than 150 countries around the globe, with more than 27,000 establishments in Pakistan.

• Your Alfalah VISA Platinum Card is welcomed at all merchant outlets displaying  VISA/PLUS sign in Pakistan and around the world.
   
• To make payment, present your Alfalah VISA Platinum Card at the time of
  making the payment and inform the cashier of your mode of payment.
   
• The merchant establishment will “Swipe” your  VISA Card on the POS
  Terminal/Manual Imprinter. (Manual imprinters are not applicable in case of Alfalah HilalCard and VISA Mini)
   
• The merchant will request you to sign the charge slip.
   

Remember:

• While using your Card at any merchant establishment, ensure that
  all details have been entered correctly and completely before signing
  the charge slip.
   
• Always use the same signature as on your card.
   
• After using your card at a merchant establishment, make sure that
  the card returned is yours.
   
• Retain your copy of the charge slip for future reference.

Cash withdrawals

AT ATMs & CASH COUNTERS

Now, your Alfalah VISA credit card gives you easy access to cash

24 hours a day, 7 days a week through ALFALAH ATMs!

• Alfalah VISA Platinum Card can be used on more than 1.5 million ATMs around the world to withdraw any amount upto 50% of your Credit Limit.
   
• Insert your Alfalah VISA Platinum Card in the ATM slot.
   
• VISA screen will appear.
   
• Enter your ATM PIN
   
• Enter the desired amount to withdraw.
   
• Take your VISA Card and amount withdrawn.

You also have the option of withdrawing the cash by requesting an Over -the -Counter cash withdrawal at all VISA member financial institutions worldwide, or at any of the Bank Alfalah branches.

Monthly Card Statement

Each month upon receiving your monthly statement make sure to check the following:

• Card Account Number:
   
  Your Card Account Number(s) is clearly stated on your statement.
   
• Statement Date:
   
  The date on which the statement is generated.
   
• Page:
   
  This indicates the number of pages your statement consists of.
   
• Transactions’ Description:
   
  This indicates the date of transactions made, transaction reference, name of merchant establishment, amount charged and currency type (if the transaction is made on any currency other than Pak Rupees) to your Card Account.
   
• Credit Limit:
   
  This indicates the total credit limit assigned to you for all your Cards (Primary and Supplementary)
   
• Payment Due Date:
   
  The date by which your payment should reach Bank Alfalah to avoid any late payment charges.
   
• Current Balance:
   
  This figure indicates the total outstanding amount on your Card Account on the statement date.
   
• Payment Coupon:
   
  The upper portion of your statement carries the payment coupon to be used for making payments. Fill this out carefully and attach it along with the cash/cheque payment. Detailed information on charges, payment options, etc. has also been provided at the back of your statement for reference and convenience.
   
• Fortunes Rewards Summary:
   
  This indicates the detail of fortune points - carry forward, earned this month, adjustments, redeemed and available points.
   
• Examine your Card statement and immediately inform the bank of any irregularity or error in your statement.
   

Protect your Card

In case your card is lost or stolen or your PIN is disclosed, you just need to immediately report the loss by calling the Bank Alfalah Toll Free 0800-22225, so that your card can be blocked. It is also advisable to report the loss in writing to the bank. A new card will be issued to you within 1 week of reporting this loss. Your replaced card will be delivered only at your Alfalah VISA Platinum Card correspondence address within Pakistan. You are protected from any purchase transactions done on your card, from the time you report the loss to us. There will be a nominal charge of Rs. 500 for replacement of the card.

Please follow these guidelines for your safety as you enjoy the convenience of technology. However these guidelines are general; therefore, specific precautions may be taken as warranted by the situation and technology.
 

Choosing  PIN:

1. Do not use a number or numbers that can obviously be associated with you - for instance your telephone number, birthday, your street number, driving license number or popular number sequences (such as 786 or 2010 or 1111).
    
2. Ideally choose a random combination of numbers this is the hardest for a criminal to guess. If this is difficult for you to remember then perhaps use a combination of double numbers e.g.99 along with two others that have some meaning for you.
    
3. Change PIN number at frequent intervals.

Keeping Your PIN a Secret:

1. Do not allow anyone else to use your card, PIN or other security information.
    
2. Always memorize your PIN and other security information. If the PIN you are provided with is difficult to remember, change it to something more memorable at an ATM as soon as possible.
    
3. Always take reasonable steps to keep your card safe and your PIN secret at all times. Neither your bank nor any agency is authorized to ask you to disclose your PIN.
    
4. Never write down or record your PIN or other security information on card or at a place easily accessible by others.

Precautions While Using ATMs (Automated Teller Machines):

Automated Teller Machines (ATMs) provide a fast and convenient banking alternative for account holders. You can bank when you want and where ever you want because locations are so convenient. In order to mitigate risks of theft & frauds, we  are providing these ATM safety tips to help protect you and your account.

Remember, ATM theft can occur in two ways:

1. Unauthorized withdrawals from an account or
    
2. The physical theft of cash as a person completes a transaction.

The following advice for cardholders using cash machines will help minimize the chances of becoming a victim of such incidences.
 

Choosing an ATM:

1. Always observe your surroundings before conducting an ATM transaction. If you see anyone or anything that appears to be suspicious, cancel your transaction and leave the area at once. If there is anything unusual about the cash machine, or there are signs of tampering, do not use the machine and report it to the bank immediately.
    
2. After dark, only use ATMs that are well-lighted.
    
3. If possible, choose a machine in a busy area. A heavily trafficked location means additional security.
    
4. If you are followed after using an ATM, seek a place where people, activity and security can be found.

Using an ATM:

1. Use your body to block the view of your transaction. Especially as you enter your PIN and take your cash. If necessary, ask a person to leave, even if that person is just curious. If the ATM is in use, give the person using the machine the same privacy you expect. Allow them to move away from the ATM before you approach the machine.
    
2. Do not accept help from strangers and never allow yourself to be distracted.
    
3. Please call our Toll Free 0800-22225 for customer support.
    
4. While paying the utility bills on ATM, check the transactions details with the billed amount, customer ID on original bill. Keep the transaction slip safe so that it can be referred to if the paid amount appears as arrears in next billing cycle.
    
5. Focus your attention on ATM screen and take due care in the selection of buttons (touch the parallel area in case the screen is sensor one) to ensure the execution of desired transaction/funds transfer. Before pressing/touching the keyboard button enter the required information cautiously. If you pressed/touched the wrong button then transaction reversal is not possible.
    

Leaving an ATM:

1. After completing your transaction, remember to take your card back.
    
2. Once you have completed a transaction, discreetly put your money and card in your pocket before leaving the cash machine. Do not count cash at ATM machine.
    
3. If the cash machine does not return your card, report its loss immediately to your bank.
    
4. Don't discard your receipts and mini-statements or balance inquiry slips which contain important information. You get a receipt every time you make an ATM transaction.
    
5. Tear up or preferably shred your cash machine receipt, mini-statement or balance enquiry when you dispose them of.

Precautions While Using Point of Sales (POS):

1. Banks usually watch the cards transactions at point of sale (POS), to sort out if there are any unusual transactions, for the safety of customers and risk aversion. In such circumstances you may be contacted by your bank for authentication and confirmation of transactions. You are required to confirm your genuine transactions but do not disclose your PIN, Password etc. Such vigilance at both ends will bring synergy in the security of e-banking.
    
2. Always check your credit card when returned to you after the purchase.
    

Safe Internet Transactions / Shopping Virtually and with your Cards:

1. Please beware of possible internet frauds, persuasive and attractive traps of hackers.
2. Keep software updated (operating system and browsers) because fraudsters and malicious hackers are very clever and have found vulnerabilities in sofwares (Windows and browsers). Please ensure that operating and browser softwares are kept up-to-date using legitimate upgrades and patches issued by the legitimate software vendors.
3. Make sure your computer has up-to-date anti-virus software and a firewall installed. Firewalls can monitor both incoming and outgoing internet traffic and anti-virus will protect your computer against Trojan and worm attacks.
4. Make sure your browser is set to the highest level of security notification and monitoring. The safety options are not always activated by default when you install your softwares on your computer.
5. Two of the most popular browsers are Microsoft Internet Explorer and Firefox. Check that you are using a recent version - you can usually download the latest version from these browsers' websites.
6. Only shop at secure websites - ensure that the security icon, the locked padlock or unbroken key symbol, is appearing in the bottom right of your browser window before sending your card details.
7. The beginning of the retailer's Internet address will change from 'http' to 'https' when a purchase is made using a secure connection.
8. Use sites you can trust, for example sites you know or that have been recommended to you or that carry the Trust logo.
9. Click on the security icon to ensure that the retailer has a valid encryption certificate - the address on this certificate should conform to the address on the address bar. The certificate should ensure the identity of the website and the current day's date should be within the validity dates of the certificate.
10. Keep your personal information safe – always be wary of e-mails asking you to click on a link or confirm your details. Reputable retailers, banks etc. would never ask you to disclose or confirm sensitive personal or security information, including your PIN. If in doubt, phone the organization first.
11. Avoid signing up for junk mail – this may result in pre-filled application forms being sent to an address long after you’ve moved out.
12. Print out your order and keep copies of the retailer's terms and conditions, returns policy, delivery conditions, postal address (not a post office box) and phone number (not a mobile number). There may be additional charges such as local taxes and postage, particularly if you are purchasing from abroad. When buying from overseas remember that it may be difficult to seek redress if problems arise, but having all the aforementioned information will help us take up your case if you subsequently have any difficulties.
13. Ensure you are fully aware of any payment commitments you are entering into, whether you are instructing a single payment or a series of payments.
14. In case you pay your utility bills using virtual banking facility, ensure that user name, customer ID, amount billed are exactly the same as in the bill sent to you by your company. The transaction receipt may be saved on the hard disk and may be printed as well. It can be referred to in case of mismatch with the internet transaction history or the already paid bill may reappear in next billing cycle.
15. If you have any doubts about giving your card details, find another method of payment.
16. If you regularly make transactions over the Internet consider opening a separate credit card account specifically for these transactions.
17. Keep your passwords secret. Some online stores may require you to register with them via user name and password before buying. Online passwords should be kept secret from outside parties the same way you protect your Card PIN. Keep the login information safe and secret.
18. Never send payment information via email. Information that travels over the Internet (such as email) is not fully protected from being read by outside parties. The most reputable merchant sites use encryption technologies that will protect your private data from being accessed by others as you conduct an online transaction.
19. Never click on Hyperlinks within e-mails. If you are sure that the company is genuine then directly type in the URL in the internet browser address bar, or call the company on a contact number previously verified or known to be genuine.
20. Don’t let websites or merchants store your card information. The exchange of encrypted transactions will be better than to allow the storage of identity information on data bases.

Checking Statements:

1. Ensure receiving of statement from your bank regularly. In case you do not receive statement within 7 days of your statement date, contact your bank for a copy of the bank statement.
2. It is recommended that mini-statements are regularly produced for reconciling transactions.
3. Reconcile your transactions regularly with statements (Bank Statement or Mini-Statement).

Fraudulent E-mails:

1. Fraudulent email may bear the authentic trademarks, logos, graphics and URLs of the spoofed company.
2. The HTML tags behind the link will reveal that the underlying URL usually does not link to a page within the authentic domain.
3. The email requests confidential or personal information (such as PIN, four digit number, account number etc).
4. It may request immediate action to keep accounts or cards activated so as to use it for some fraudulent purposes.
5. The linked web site may not provide secure and authenticated communication (i.e. it does not show the closed padlock at the bottom of the web browser).

Only Open and Respond to E-mails that Pass Some Basic Tests, such as:

1. Is the email from somebody you know?
2. Have you received emails from this sender before?
3. Were you expecting email with an attachment from this sender?
4. Does email from this sender with the contents describe in the subject line and the name of the attachment makes sense?
5. Does this email contain a virus?

Protection of Cards and Personal Information:

1. Shield your card properly and follow basic principles of card storage. Cards are sensitive to mechanical, electromagnetic, sun impacts and can be pictured using cameras if left in plain view.
2. Avoid to submit personal details for lucky draws even if these are from reputed organizations. Normally the organizations do not accept responsibility in case of theft of personal information which may cause loss to the card holder.
3. Be wary of responding to e-mails requesting information. If in doubt, ask for proof of identity or undertake your own checks. Never disclose your PIN to anyone.
4. Sign on the back of your new card as soon as you get it.
5. Carry fewer cards. It will reduce the risk of stealing.
6. In case of multiple cards make a list of all your cards and their helpline numbers and keep it in a safe and secured place.
7. With credit and debit cards easily at hand, try not to keep large amounts of cash at home. Your financial institution is a lot safer.
8. Cancel any unwanted or expired cards by contacting the card-issuer and cutting up the unwanted or expired card in at least two pieces.
9. If you move house make sure you contact your bank and all other organizations to give them your change of address.
10. Generally cardholders are not liable for losses resulting from circumstances beyond their control. Such circumstances include, but are not limited to:

1. Technical problems, card issuer errors, and other system malfunction.
2. Unauthorized use of a card and PIN where the issuer is responsible for preventing such use, for example after the card has been reported lost or stolen, the card is cancelled or expired or the cardholder has reported that the PIN may be known to someone other than the cardholder.

Precautions When Going Abroad with Cards:

1. 1) Make a note of your card issuers’ emergency contact numbers and keep the information somewhere other than your purse or wallet.
2. 2) Be careful at airports and other terminals during checking times. Ensure the safety of your cards and other important documents.

When Making Transactions through Call Centers/IVRs:

1. Don't give your card number over phone to cold callers. Only make telephone transactions when you have made the call and are familiar with the company. Be particularly cautious if you are cold-called by someone claiming to be from a bank or any authorized agency etc.
2.  Have the card in front of you. You may be asked for information including the card number, expiry date, the four-digit card security code on the signature strip (not your PIN code), issue number where applicable, and your name as it appears on your card.
3. If you feel pressured by a telemarketing salesperson, be suspicious. Never give out your account number unless you've decided to make a purchase.
4. Do not volunteer any personal information when you use your credit/debit card, other than your ID document, which may be requested.
5. If the retailer sends you written confirmation of the order, check the bill to ensure that it is correct. Keep any such receipts and check them off against your next statement.
6. If you find any transactions on your statement that you are certain you did not make, contact your bank immediately. You may be asked to sign a disclaimer, confirming that you did not undertake the transaction.

What to do if you are a Victim of Card Fraud in General:

If you discover that your card has been lost or stolen or that you have been the victim of a fraud, you should inform us immediately. But if the cardholder is shown to have acted fraudulently or without reasonable care, for example, by keeping their PIN written down with their card, they would have to meet all the losses.

Some Warning Signs of ID Theft and Fraud:

1. Your regular bank or credit card statements fail to appear.
2. You notice that some of your mail is missing.
3. Your credit card statement includes charges for items you have not purchased or ordered.
4. A debt collection agency contacts you about goods you have not ordered or an account you have never opened.
5. You receive a telephone call or letter saying you have been approved or denied credit for accounts you know nothing about.
   

CAUTION:
KINDLY DO NOT GIVE AWAY YOUR CARD TO ANYONE IN ANY CASE E.G. FOR LIMIT ENHANCEMENT OR CANCELLATION OF YOUR CARD ETC. WITHOUT CUTTING IT INTO TWO VERTICAL HALVES.
UNDER NO CIRCUMSTANCES SHOULD YOU DISCLOSE YOUR PIN CODE TO ANYONE FOR ANY REASON.

Card Safety

Ensure its safety...

When

• You want to send your card for an upgrade.
   
• Your card is damaged and you cannot use it due to loss of some security feature.
   
• You are offered a new promotional service on your Credit Card.
   
• There is some other reason to get the card replaced.

You are requested not to hand over your Credit Card to anyone even if he/she identifies himself/herself as a representative of the bank. We are available through our 24-Hour Phone Banking Service for your inquiries, or verification of any promotion or service that might be offered to you by any bank representative. Please call our Toll Free at 0800-22225 before confirming acceptance or rejection of any such offer made to you by phone or in person.

If you are instructed to surrender your card by us, or you want to surrender the card yourself, you are requested to use the drop box placed at all our branches or courier the card(s) to us. To ensure safety of your card without the possibility of its usage during mailing, please cut your card into two separate halves vertically so that the data encoded on the magnetic strip is destroyed.

To protect ATM usage, you are also requested not to disclose your PIN to anyone at any point in time, even when you have already sent us a cancellation request for your card..

Schedule of Charges 

The following Schedule of Charges is associated with your Alfalah VISA Platinum Card. Please make a note of the following so that you are fully informed of the charges on your Card.

Download schedule of charges - 1st July to 31st December 2011

Visa Platinum Concierge Services

Alfalah VISA Platinum offers you the ultimate in personalized service, a Concierge Service that is available 24 hours a day, 7 days a week. Wherever in the world you may be, you can get assistance for a host of travel and entertainment services, either through our friendly Customer Service Executives or our web enabled Concierge Online service.

Collect call to Sydney, Australia (61 2) 9235 0260

Limitation of Concierge Services

In addition to the limitations set out in the Concierge Service description, the purpose of the Concierge Services is to provide assistance and support for Cardholder’s travel, entertainment and business needs. Concierge Services staff may at their discretion refuse to entertain any Cardholder request which:

1. Is in contravention of local laws of the country in which a service is being requested
    
2. Relates to child prostitution of child pornography
    
3. Is too vague or general in nature or
    
4. Does not clearly provide some recreational benefit to the Cardholder.

Limitation of  Liability

Visa and its Concierge Services service providers do not make any representations and warranties (express or implied) as to:

1. The accuracy or veracity of any information assembled;
    
2. The merchantability or fitness for purpose of any item obtained; or
    
3. The merchantability, fitness for purpose, or adequacy of standards of service of the services booked or reserved.

by the Concierge Services staff on request of a Cardholder.

If a Cardholder’s Visa card details are required to secure the booking or reservation of any goods or Services which the Cardholder has requested the Concierge Services staff to obtain, Visa and its Concierge Services service providers are not liable for any costs, changes or expenses incurred by the Cardholder (including reservation fees, cancellation or “failure to appear” charges) as a result of such booking or reservation.

Special Offer for ALFALAH Platinum Cardholders 

Priority Pass – The world’s largest independent airport VIP lounge program

Access to over 600 airport VIP lounges in 100 countries and over 300 cities so you can treat yourself like a VIP no matter where you travel, or which airline and class you fly.

Peace and quiet

Relax and unwind away from the chaos of the airport, and enjoy a range of complimentary refreshments.

Full business facilities

Most lounges offer phone, fax, email and internet facilities, some even have conference rooms.

The joining fee for Priority Pass is upto US$ 10/- per annum and any lounges visit charges will be charged to customer’s Titanium card account. Charges

for visits to lounges worldwide will accompany the Priority Pass card.

To apply, please call our personalized customer services number

0800-22225

VISA International Emergency Assistance Centers

While traveling, please keep the enclosed Quick Reference Numbers with you for emergency assistance at all times.

Country	GCAS toll free
Anguilla	1-800-847-2911
Antigua	1-800-847-2911
Argentina	0800-666-0171
Aruba	800-1518
Australia	1800 450346
Austria	0800 293 084
Bahamas	1-800-847-2911
Bahrain	800-006
Barbados	1-800-847-2911
Belgium	0800 78465
Bermuda	1800 6230127
Bolivia	800-10-0188
Bonaire	001-800-847-2911
Brazil	0800 891 3680
British Virgin
Islands	1-800-847-2911
Brunei	Access Code
	800-1111 then
	866 765 9644
Canada	1866 639 1911
Cayman Islands	1-800-847-2911
Chile	1230-020-2136
China	10800 4400027
Columbia	01800 912 5713
Costa Rica	0800-011-0030
Curacao	001-800-847-2911
Denmark	808 83399
Dominica	1888 425 2844
Dominican Republic	1-800-847-2911
Finland	0800-11-0057
France	0800 904349
Germany	0800 1822891
Greece	00800 4412 1092
Grenada	1-800-847-2911
Guam	888 425 0227
Guatemala	1-800-999-0115
Hong Kong	800 900 782
Hungary	06800 14352
India	Access Code
	000-117 then
	866 765 9644
Indonesia	001 803 44 1600
Ireland	1800 509042
Israel	1-800-941-1605
Italy	800 781 769
Jamaica	0-800-847-2911
Japan	00531 44 0022
Korea	00 308 44 0050
Liechtenstein	0800-89-4732
Luxembourg	0800-2012
Macau	85230028561
Malaysia	1800 802997
Mexico	001-800-847-2911
Montserrat	1-800-847-2911
Netherlands	0800 023 2964
Nevis	1-800-847-2911
New Zealand	0508 600300
Norway	800 11 570
Panama	001 888 771 1784
Philippines	1800 14410015
Portugal	800 844 034
Puerto Rico	1-800-847-2911
Saba	1-800-847-2911
Saint Eustatius	1-800-847-2911
Saint Kitts/Nevis	1-800-847-2911
Saint Maarten	1-800-847-2911
San Marino	800-819-014
Singapore	800 4481 250
South Africa	0800-990-475
Spain	900 94 8966
Sweden	020 790939
Switzerland	0800 835274
Taiwan	0080 1 444 123
Thailand	001 800 441 3485
Trinidad	1888 425 0225
Trinidad/Tobago	1-800-847-2911
Turkey	00-800-13-535-0900
Turks/Caico	0-1-800-847-2911
UK	0800 1695189
Uruguay	00-0411-940-7915
US Virgin Islands	1-800-847-2911
USA Hawaii	1 866 765 9644
USA Main Land	1 866 765 9644
Venezuela	0800-1-002167

These terms and conditions shall be applicable to Bank Alfalah VISA. Any person who has been issued a credit card by Bank Alfalah and who has signed at the back of the Card and/or has used the Card shall be bound by these terms and conditions.

1. Definitions

“APR” means Annual Percentage Rate.

“ATM” means an automated teller machine or any card-operated machine or device whether belonging to the Bank or other participating banks or financial institutions or to the VISA global ATM network, or the affiliated networks which accepts the Card.

“Bank” means Bank Alfalah Limited and only refers to the branches of Bank Alfalah Limited carrying on business in Pakistan.

“Card” means the applicable Bank Alfalah VISA issued by the Bank to the Cardmember and includes supplementary/virtual and subsequently issued renewal or replacement Cards, if any, unless the context otherwise requires.

“Cardmember” means the original person excluding any supplementary/virtual Cardmember who is issued a Card and for whom the Card Account is first opened by the Bank.

“Card Account” means the Bank Alfalah VISA card account, as the case may be, opened by the Bank for the purpose of entering debits incurred by or for the account of, and credits received by or for the Cardmember and supplementary/ virtual Cardmembers, if any, under these Terms and Conditions and includes, without limitation, all debits incurred resulting from any Cash Advances and/or Charges and/or Liabilities arising out of or in connection with any Card Transaction or otherwise.

“Cash Advance” means any amount in any currency provided to the Cardmember and/or supplementary/ virtual Cardmember by the Bank or participating bank or ATM displaying the scheme logo and whether in cash or other form of payment.

“Card Transaction” means any Cash Advance or the amount charged by the Bank or any Merchant for any goods, services, benefits, or reservation obtained by the use of the Card or the Card numbers or the PIN or in any other manner by the Cardmember and/or supplementary/virtual Cardmember, including without limitation, mail, facsimile orders or reservation authorized or purported to have been authorized or made by the Cardmember and/or supplementary/ virtual Cardmember, regardless of whether a sales or Cash Advance or other voucher or form is signed by the Cardmember.

“Charges” means the amount of all and any purchases charged and all amounts payable by the Cardmember and as applicable, supplementary/ virtual Cardmember, arising from the issue or use of the Card and includes, but is not limited to, all Card Transactions, costs, disbursements, fees imposed by the Bank and all loss and damage incurred or suffered or sustained by the Bank arising from or relating to the issue or use of the Card or breach of these Terms and Conditions by the Cardmember and/or the supplementary/virtual cardmember, or the Bank’s enforcement or attempted enforcement of its rights under these Terms and Conditions in connection therewith.

“Credit Limit” means the maximum outstanding balance permitted by the Bank in the Card Account and, notified to the Cardmember from time to time.

“Current Balance” means the total balance outstanding on the Card Account and payable to the Bank by the Cardmember, or the total outstanding balance stated in the Card Account, as the case may be, according to the Bank's records on the date the Statement of Account is issued including all charges and liabilities.

“Liabilities” means any or all amounts payable whatsoever by the Cardmember to the Bank pursuant hereto (other than 'Charges') including every type of exchange or other premium, fees, imposts, duties and levies of whatsoever kind and/or amounts such as minimum payment fees, delayed payment fees, cash advance fees, stamp duties, excise or other taxes on provision of advances or credit or finance or otherwise and losses incurred or sustained by the Bank, if any, arising or resulting from any governmental actions or policies which effectively prevent repayment of foreign currency Charges of the Cardmember and/or supplementary/virtual Cardmember and further including, without limitation, fines, costs, expenses, damages (liquidated or otherwise) and legal costs and disbursements charged or incurred in connection with application and/or enforcement hereof.

“Merchant” means any retail and service outlets that has entered into a written agreement to accept credit cards in the payment or reservation of goods and services.

“Minimum Payment Amount” means either 5% of the Current Balance or a minimum payment amount that the Bank may specify in the applicable Statement of Account, whichever the Bank desires, plus if the Bank so computes, the Minimum Payment Amount of any previous Statement of Account unpaid by the Cardmember and the excess outstanding balance over the Credit Limit in the Card Account and SBS installment, if any.

“Month” means calendar month.

“Payment Due Date” means the date specified in the Statement of Account by which date payment of the Current Balance or at least the Minimum Payment Amount is to be made to the Bank.

“PIN” means the Personal Identification Number generated by the Cardholder or a supplementary/ virtual Cardmember (if applicable) to enable Card use at an ATM and/or other authorized terminals, displaying the scheme logo for a Cash Advance.

“Rupee” means Pakistani Rupee for the purpose of these Terms and Conditions.

“Statement of Account” means the Bank's monthly or other periodic statement of account sent to the Cardmember showing particulars of the Current Balance and Minimum Payment Amount incurred by and/or for the account of the Cardmember and any supplementary/virtual Cardmember and payable to the Bank on Payment Due Date.

“Supplementary Card” means the supplementary Bank Alfalah VISA issued by the Bank to the supplementary cardmember, at the request of the Cardmember, and includes subsequently issued renewal or replacement supplementary cards, if any.

“supplementary/virtual Cardmember” means the person to whom the supplementary/virtual Card has been issued by the Bank.

“Virtual Card” means a supplementary card that allows existing credit card holders to easily and safely make transactions online.

In these Terms and Conditions, unless the context otherwise requires:
I. Words with only singular number shall include the plural number and vice versa.
II. Any reference to a Cardmember includes where the context permits any or all heirs, executors, administrators and successors-in-interest.
III. The headings to the clauses shall not be taken into consideration in the interpretation or construction of these Terms and Conditions.

2. Collection of the card

2.1) The Card may be collected by the Cardmember or couriered to the Cardmember at the discretion of the Bank (pursuant to such conditions as are or may be specified by the Bank). In the event of the card being sent by courier, the same shall be at the sole risk of the Cardmember. All renewed and replaced Cards thereafter will be sent by courier to the Cardmember’s last known billing address, at the sole risk of the Cardmember.

2.2) The Card must be signed by the Cardmember and/or supplementary/virtual Cardmember(s) whose name appears on the face of the card, immediately on receipt thereof in the space provided for signature at the back of the Card. The retention and/or use of the Card shall be deemed to be the confirmation of these Terms and Conditions by the cardmember and/or the supplementary/ virtual cardmember, as the case may be.

2.3) In order to activate use of the Card, the Bank may in its sole discretion require the Cardmember and/or supplementary/virtual Cardmember, upon receiving the Card, to communicate agreement to activation thereof in the manner as the Bank may desire.

2.4) If the Card is not signed by the Cardmember and/or the supplementary/virtual Cardmember in accordance with clause 2.2 herein and the Card is lost or stolen then the Cardmember shall be liable and responsible to reimburse the Bank for any card transaction which might take place on the Card.

3. Restriction in use of the Card/Cardmember particulars

3.1) The Card is not transferable and no person other than the Cardmember or the supplementary/virtual Cardmember whose name appears on the card is permitted (and the Cardmember and the supplementary/virtual cardmember will not permit any other person) to use the Card for Charges and/or Card Transactions or for identification or for any other purpose. The Cardmember and the supplementary/ virtual Cardmember will not use the Card before or after the Validity or Expiry Dates as embossed on the card.

3.2) The Cardmember shall be bound by these Terms and conditions and shall be exclusively liable for all Charges and Liabilities (including the charges and liabilities of supplementary/virtual Cardmembers) and any other costs and expenses and it is agreed that the Card may only be used by the Cardmember or the supplementary/virtual Cardmember:
- for Card Transaction authorized by the Bank
- to obtain the facilities, benefits and services made available by the Bank or any Merchant from time to time, and
- within the Credit Limit permitted by the Bank unless the Bank's prior approval is obtained
If, at any time the Cardmember and/or the supplementary/virtual Cardmember cause(s) the Credit Limit to be exceeded, then without prejudice to the Bank’s rights and remedies, the Cardmember shall be liable to make immediate payment of the excess over Credit Limit.

3.3) Not withstanding that the Cardmember's Credit Limit has not been exhausted, the Bank in its absolute discretion shall have the right, any time and without notice and without giving any reason and without liability to the Cardmember, the supplementary/ virtual Cardmember or any other party, to withdraw or restrict the Cardmember's or supplementary/virtual Cardmember's right to use the Card or to refuse to authorize any Card Transaction, or increase or decrease the Credit Limit, or modify or terminate any of the facilities made available to the Cardmember or the supplementary/virtual Cardmembers. Such action may be taken by the Bank in respect of a specific or all Cardmembers or the supplementary/virtual Cardmembers at the Bank’s own discretion and may be taken notwithstanding that they may not be in default of these Terms and Conditions.

3.4) The Cardmember and supplementary/virtual Cardmember shall respectively notify the Bank of any change or imminent change in any particulars stated in the Card application form or other information provided to the Bank (including any name change) and respectively agree to provide any other information or particulars if requested by the Bank. In case of the occurrence or proposed occurrence of any of the following events (whichever is earlier), the cardmember shall immediately notify the Bank of such occurrence:

A. His/her intention to reside outside Pakistan.
B. Any change in the Cardmember’s particulars or other information including the Cardmember’s residential or office address or in his employment or his/her position with his/her employer, as the case may be.

3.5) A. Neither the cardmember nor the supplementary/virtual cardmember shall use the Card for any purpose or transaction prohibited by law which shall include without limitation gambling and the Bank in its sole discretion may decline such transactions which shall without limitation include transactions carried out through the internet or any other way. If in defiance of this clause the Cardmember gives/uses his Card number on the internet then the cardmember shall reimburse the bank for full amount of any loss, damage or expense incurred by the bank.

B. In the event that the Cardmember or a supplementary/virtual cardmember uses the card for any purpose or transaction prohibited by law as indicated in clause 3.5 A. above, then the Cardmember or the supplementary/virtual Cardmember, as the case may be, who used the card for any purpose or transaction prohibited by law shall be fully responsible/liable under the law for using the Card for such purpose or transaction. The Bank shall have no liability/responsibility of whatsoever nature and howsoever arising on account of the card being used for a purpose/transaction prohibited by law. In the event that the bank shall incur any loss, damage or expense as a result of such usage, then the Cardmember and/or the supplementary/virtual Cardmember shall immediately reimburse the bank for the full amount of the aforesaid loss, damage or expense.

3.6) The Card shall at all times be and remain the property of the Bank. The Cardmember and the supplementary/virtual Cardmember(s) agree to be bound by the Terms and conditions governing the use of the card and any variations or amendments thereto which the Bank may make from time to time at its discretion.

4. The Card Account

4.1) The Bank shall debit to the Card Account all Charges and Liabilities and any other costs or expenses incurred or payable by the cardmember under these terms and conditions and the Cardmember shall be liable to pay to the Bank all such amounts regardless of whether a sales voucher, a Cash Advance voucher or any other voucher in respect of any Card transaction is signed by the Cardmember or the supplementary/virtual Cardmember. The bank shall also debit all charges, liabilities, losses or damages incurred or sustained by the Bank arising from or relating to the issue or use of the Card (or any indemnity herein or otherwise given) or a breach of these Terms and Conditions by the Cardmember and/or supplementary/virtual Cardmember.

4.2) The Bank shall convert the amount of all non-US Dollar Charges (excluding any Rupee Charges) incurred or arising out of Card Transactions to US Dollars at the rate of exchange applied by the Bank for such purpose in accordance with the applicable rules or business practice of the Bank on the date the Card Account is debited with that Card Transaction or liability or such other date the Bank may deem fit in its absolute discretion and debit the Card Account with such converted amounts. The Cardmember and supplementary/virtual Cardmember waive any and all rights to dispute or question any rate of exchange so applied by the Bank.

4.3) The Bank shall convert the amount of all original and/or converted US Dollar Charges (i.e. non-US Dollar charges converted into US Dollar Charges under clause 4.2) arising out of or relating to Card Transactions and Charges of the Cardmember and supplementary/virtual Cardmember into Pakistani Rupees at the rate of exchange specified for such purpose in accordance with the applicable rules of the Bank or, in the absence thereof, in accordance with the usual business practice of the Bank.

4.4) The Cardmember shall be exclusively and fully liable to pay all amounts debited to the Card Account by the Bank (as more particularly specified in Clause 8).

4.5) The Cardmember hereby irrevocably authorizes and empowers the Bank to open such Rupee and foreign currency account(s) as the Bank may deem appropriate and the Cardmember agrees, with respect to any Rupee and/or foreign currency account opened by the bank on his or her behalf, that:

4.5.1) The Cardmember will, upon receipt of the first Statement of Account, deposit such initial account opening foreign currency balance as may be prescribed by the Bank from time to time.

4.5.2) No Cheque books will be issued in respect thereof and the Cardmember will not be entitled to withdrawals of any credit balance therein but any such credit balance (except to the extent of the initial account opening deposit referred to in clause 4.5.1) will be applied to offset Cardmember’s outstanding during subsequent billing periods.

4.5.3) No profit or return of any type will be paid, or accrued, upon any credit balances maintained in the Rupee andforeign currency account at anytime.

4.5.4) The Bank may at any time in its discretion discharge its entire liability with respect to any such account by mailing to the Cardmember at the address on file, its draft in the currency of the account(s) without recourse to the Bank as drawer and payable to the order of the Cardmember in the amount of the existing credit balance in the account(s) deducting there from the amounts of any claims that the Bank may have on such funds.

4.5.5) All amounts standing to the credit of the foreign currency account (less any sums owing to the Bank) are payable solely at the Bank in Pakistan, and shall be governed by and subject to laws in effect from time to time in Pakistan. As used herein "laws" include circulars, notifications, regulations and orders of the State Bank of Pakistan. Any credit balances in the Accounts are not insured by the Deposit Protection Scheme (DPS) of UK nor by Federal Deposit Insurance Corporation (FDIC) of the USA nor by any other or company outside Pakistan.

4.5.6) All the account(s) opened by the Cardmember shall be governed by the terms hereof.

4.6) The Cardmember hereby irrevocably authorizes the Bank to effect debit to the Pak Rupee Credit Card Account of the Cardmember maintained with the Bank in order to purchase foreign currency notes or other allowed instruments on behalf of the Cardmember to effect remittance, or to instruct money exchanger and/or any other corporation or body authorized under the law to deal in foreign exchange transactions to effect such remittances on behalf of the Cardmember against payment of equivalent Pak Rupee debited from Cardmember's account together with all applicable costs, as allowed by State Bank of Pakistan, for settlement of the foreign currency dues/outstanding balance of the Cardmember. In this regard the Cardmember irrevocably authorizes the Bank to purchase or instruct to purchase foreign currency (instruments/cash) from the authorized money changers or equivalent currency exchange instruments as allowed by law and accordingly debit the relevant local currency account of the Cardmember (at the sole risk, cost and expense of the Cardmember) in order to recover all outstanding Rupee and Non-Rupee charges and liabilities and all costs and expenses incurred as per these terms and conditions. The Cardmember also irrevocably authorizes the Bank to debit his Pak Rupee account for a handling fees which the bank deems appropriate and may impose from time to time for such foreign currency handling.

5. Payment

5.1) The Bank shall every month send a Statement of Account to the Cardmember at the cardmember’s last known billing address and the Cardmember shall pay at least the Minimum Payment Amount stated therein by the Payment Due Date. In the event that the Bank is unable to send a Statement of Account for any reason whatsoever, the Bank shall not be liable to the Cardmember and the obligations of the Cardmember under these Terms and Conditions to the Bank shall not cease and all applicable Charges and Liabilities and other costs and expenses payable under these Terms and Conditions shall continue to accrue and for the purpose of calculation and establishment of the date on which the payment is due, the Bank may select a date each month as the Payment Due Date.

5.1.1) If the Cardmember effects full payment of the Current Balance outstanding in the Card Account on or before the Payment Due Date subject to the collection of the required service fees and other fees for Cash Advances payable under Clause 6.2 for the period covered by the relevant Statement of Account, the Bank will not charge any service fees.

5.1.2) If the cardmember effects payment of any amount less than the current balance then outstanding on or before the applicable payment due date, the cardmember agrees to pay a service fee as per schedule of charges (or such other percentage as the bank may specify from time to time) from the transaction date of the current balance then outstanding in the card account until the amount paid in full, as detailed in the statement of account to which such payment relates. Also all transactions being made in the meanwhile, till the full outstanding amount is paid, would be subject to the service fee at the same rate.

5.1.3) If the Cardmember fails to effect payment of at least the Minimum Payment Amount on or before the applicable Payment Due Date, in addition to outstanding amounts then due and payable, the Cardmember agrees to make payment of a delayed payment fee of 10 % (or such percentage as the Bank may specify from time to time) of the Minimum Payment Amount then outstanding as detailed in the Statement of Account for the applicable period or Rs. 600/- (or such other amount prescribed from time to time by the Bank), whichever is greater. This will be in addition to all other charges applicable.

5.2) If the Cardmember fails to pay the Minimum Payment Amount in any previous Statement of Account by the Payment Due Date stated therein, then and without prejudice to the Bank's rights and remedies, the Cardmember shall pay to the Bank, in addition to paying the applicable Minimum Payment Amount for the Current Statement of Account, all arrears in the Minimum Payment Amount payable for earlier periods, and all delayed payments, Cash Advance or other fees relating thereto and all other applicable costs and expenses by the Payment Due Date specified in the Current Statement of Account. In the event the Cardmember exceeds the Credit Limit without the Bank's prior written approval, the Cardmember will pay, on demand or within the period as specified by the bank, such unauthorized excess over the Credit Limit together with any costs and expenses in relation thereto.

5.3) All payments to be made by the Cardmember shall be in rupees. Accordingly for non Rupee Charges payable by the Cardmember the Cardmember hereby irrevocably authorizes the Bank to effect debit to the Foreign Currency Account of the Cardmember maintained for this purpose with the Bank and to appropriate the proceeds therein and/or to take such further action whatsoever as the Bank deem appropriate or necessary to fund such account for and on behalf of the Cardmember by way of purchase of foreign currency from authorized money changers and/or Foreign Exchange Bearer Certificates and/or equivalent currency exchange instruments as allowed by law and accordingly debit the relevant local currency account of the Cardmember opened pursuant to Clause 4.5 or otherwise (at the sole risk cost and expense of the Cardmember) in order to recover all outstanding non-Rupee Charges and Liabilities and all costs and expenses incurred in connection therewith. In the event the Government of Pakistan declines to permit continued convertibility of Rupee currency through the services of authorized money changers by way of Foreign Exchange Bearer Certificates at any time, the Cardmember agrees to make payment to the Bank in Rupees of all non-Rupee Charges converted at such rate of exchanges as the Bank shall specify for this purpose.

5.4) The Bank shall charge the Cardmember and debit to the Card Account a Handling fee of Rs. 800 or such other sum as the Bank may impose from time to time, if any cheque or other payment order issued by the Cardmember or Supplementary Cardmember or any other party to the Bank in order to make payments for current or other Statement of Account is not honoured for payment for any reason whatsoever. However, payment of handling fee by the Cardmember will not discharge him/her from the liability under the law for dishonour of the cheque issued by him/her.

5.5) All payments received by the Bank from the Cardmember may be applied in and towards payments of unpaid fees, Cash Advances, Charges, Liabilities and other costs and expenses in previous or current Statement of Account in such order of priority as the Bank may deem fit, and all payments and credits shall, unless otherwise decided by the Bank, be applied by the Bank first to the outstanding amount that has been billed to the Card Account for the longest period of time.

5.6) The Bank's right against the Cardmember and/or the supplementary Cardmember shall not be determined, affected or prejudiced by, and all amounts payable to the Bank, actual or contingent, shall immediately become due or payable upon the death, insolvency or insanity of the Cardmember and/or Supplementary Cardmember, shall immediately cease to be valid, and their heirs, executors, receivers, etc., shall return to the Bank all Cards cut into half and make full payment as required to the Bank.

5.7) The Bank shall be entitled at its absolute discretion, to demand return of the Card and/or immediate payment of all amounts outstanding under the Card Account at any time without giving any reason or notice and without any liability to the Cardmember, and notwithstanding that the Cardmember may not be in default of these Terms and Conditions.

5.8) The Bank shall only credit the Card Account with a refund in respect of a Card Transaction in accordance with its usual practice if and when the Bank receives such refund in Pakistan. Any refund, payment or credit to the Card Account shall not be remitted to the Cardmember but shall be applied towards the reduction of the Cardmember’s Charges or other Liabilities incurred or debited to the Card Account.

5.9) In the event of an attachment order over the Cardmember's assets being issued, the insolvency or death, or upon demand by the Bank for any reason whatsoever, or in the case of breach of these conditions, the Cardmember shall settle his/her debit balances immediately. This commitment shall bind heirs and successors without any objection or challenge.

5.10) In the event payment for purchase of an airline ticket is made through card the amount billed by the airline is treated as a foreign currency transaction. The transaction amount, billed by the airline in foreign currency, will be subject to all applicable rules and procedures of Bank Alfalah Limited for conversion of foreign currency into rupees, based on the exchange rate being used by Bank Alfalah Limited at the time of the conversion.

6. Cash advance

6.1) If the Bank so approves, the Cardmember may use the Card to obtain Cash Advance up to the maximum cash advance limit decided by the Bank, from time to time, at participating bank counters or ATMs.

6.2) The Bank shall charge financial charges on each Cash Advance from the date of each Cash Advance until the date of full payment at the rate mentioned in schedule of charges or such other rate as the Bank may determine from time to time. in addition, the any way impaired or effected thereby.
Cardmember shall also be liable to pay a Cash Advance fee as per schedule of charges (or amount advised by the Bank from time to time) obtained from the Bank or other participating banks or financial institutions or ATMs which accept the card.

7. Security

7.1) The Cardmember hereby hypothecates to the Bank as continuing security for any and all Charges and Liabilities and other amounts outstanding and payable by the Cardmember and/or the supplementary Cardmember to the Bank here under, all present and future household goods owned by the Cardmember including without limitation, all consumer durables and household furniture and fittings of every type and description, household and office appliances. Equipment such as Air conditioner. TV, VCR, Refrigerator, Computers, Cars, Vehicles, Cash, Shares and other valuables etc. (hypothecated property) and the Cardmember further agrees that the Bank or any representative or agent thereof has the right without further notice to enter the premises of the Cardmember, in the event of non-payment by the Cardmember of any and all Charges and/or Liabilities and/or amounts payable to the Bank pursuant to these Terms and Conditions, and repossess the hypothecated property and, without any further notice to the Cardmember, to effect sale of the same by private agreement or public auction, for such amount or amounts and at such price or prices as the Bank, in its sole discretion, shall deem satisfactory. The Cardmember agrees to pay to the Bank all the cost and expenses incurred in connection with the enforcement of hypothecation and shall be liable to the Bank for the balance if the proceeds of Sale will be deficient to satisfy the entire dues of the Bank. The Cardmember hereby indemnifies the Bank from any and all losses, claims and damages arising out of or in connection with any Bank repossession and/or sale of the hypothecated property.

7.2) The Cardmember assumes full responsibility and liability as principal debtor for payment of all amounts due and payable to the Bank in relation to the Supplementary Card(s) including every and all types of Charges and Liabilities and all other costs and expenses payable to the Bank arising out of the use of Supplementary Card(s).

8. Supplementary card

8.1) The Bank may issue a Supplementary Card to a person nominated by the Cardmember and approved by the Bank. All Supplementary cards including renewal and replacement cards will be sent as per Clause 2.1 to the Cardmember’s last known billing address at the sole risk of the Cardmember. The Credit Limit assigned to the Cardmember is inclusive of the Credit Limit of the Supplementary Card Member and the Card Member and the Supplementary Card Member shall not permit the total of the Charges incurred under or through their respective cards to exceed the said Credit Limit.

8.2) The undertakings, Liabilities and obligations of the Cardmember to the Bank and the Bank’s rights herein shall not be affected in any way by any dispute or counter claim or right of set off which the Card Member and the Supplementary Card Member may have against each other. As provided in clause 7.2, the Card Member shall be independently liable to pay the Bank for all charges and Liabilities arising out of the use of the Supplementary card (notwithstanding any legal disability or incapacity of the Supplementary Card Member). The Cardmember hereby agrees to indemnifyies the Bank against any losses, damages, liabilities, costs and expenses whether legal or otherwise, incurred or suffered by the Bank by reason of any disability or incapacity of the Supplementary Card Member and/or breach of these

Terms and Conditions by the Supplementary Card Member.

8.3) Any payment made by the Card Member to the Bank shall be allocated towards reduction of the debit balance in the Card Account in accordance with clause 5.5 but the Cardmember shall continue to remain liable for any outstanding post-payment debit balance, if any, in the Card Account.

9. PIN

9.1) The Cardmember may use Bank Alfalah’s Interactive Voice Response (IVR) service by calling at 0800-22225 to get ATM PIN, the PIN will not be sent through mail.

9.2) The Cardmember and/or Supplementary Cardmember shall not disclose the PIN to any person and shall take every reasonable precaution to prevent disclosure of the PIN to any person; and
Subject to Clause 10.2 the Cardmember shall be fully liable to the Bank for all Card Transactions made with the PIN whether with or without the knowledge of the Cardmember and/or the Supplementary Cardmember.

10. Loss of card/ disclosure of PIN

10.1) If the Card is lost or stolen or the PIN is disclosed to any third party, the Cardmember and/or Supplementary Cardmember whose card has been lost/stolen or PIN is disclosed shall immediately notify the said loss, theft or disclosure with all material particulars including Card numbers and/or PIN to the Bank. Within three days of such notification to the Bank, he/she shall send to the Bank a written confirmation of the loss theft or disclosure together with such particulars thereof, including copy of relevant police report, as may be required by the Bank.

10.2) The Cardmember agrees that the Bank has the right to recover all authorized charges and/or Cash Advances provided, however, that the Cardmember is not liable for any unauthorized Card Transaction made subsequent to reporting of such loss, theft or disclosure of PIN if there is due notification by the Cardmember or the Supplementary Cardmember of such loss, theft or disclosure to the Bank as specified herein above on the condition that such loss, theft or disclosure is not due to the negligence or default of the Cardmember and/or the Supplementary Cardmember and the terms of Clauses

10.1 and 10.3 have been satisfied by the Cardmember.

10.3) Any lost or stolen Card subsequently recovered by the Cardmember and/or the Supplementary cardmember shall immediately be returned to the Bank without further use. The Cardmember / Supplementary Cardmember shall not use the PIN after reporting any third party disclosure thereof to the Bank.

10.4) The Bank may in its absolute discretion, (i) decline to issue a replacement Card for any lost or stolen Card or (ii) issue a replacement card for any lost or stolen Card or a new PIN on these Terms and Conditions or (iii) issue a replacement card for any lost or stolen card on additional/new Terms and Conditions as the Bank may deem fit.

11. Termination

11.1) The Cardmember may at any time, inform the Bank of his/her intention to close the Card Account and to terminate the use of all Cards by giving prior notice in writing and returning all Cards cut into half to the Bank. The Card Account shall be closed only after the receipt by the Bank of all Cards cut in half and after full payment to the Bank of all Charges and Liabilities and all costs and expenses in relation to the Card Account.

11.2) The Cardmember and/or the Supplementary Cardmember may at any time terminate the use of any Supplementary Card by giving notice in writing and returning the relevant Supplementary Card cut into half to the Bank. In such event, the Cardmember shall continue to remain liable to the Bank for all Charges and Liabilities and all other costs and expenses in relation thereto in accordance with these Terms and Conditions, including Charges and Liabilities incurred by the Cardmember and other Supplementary Cardmember (if any) after the Bank's receipt of the cut Supplementary Card.

11.3) All Cards issued to or collected by the Cardmember or any Supplementary Cardmember shall remain the property of the Bank at all times. The Bank may at any time, recall and cancel all or any Card(s) without assigning any reason, with or without giving any prior notice to the Cardmember or Supplementary Cardmember. The Cardmember and the Supplementary Cardmember shall immediately after such recall and cancellation, return such Card(s) cut in half to the Bank and make full payment of all Charges and Liabilities and all other costs and expenses in relation thereto.

11.4) If the use of all or any Card(s) is terminated under Clause 11.1 or Clause 11.2, all Charges and Liabilities of the Cardmember whether actual or contingent shall become immediately due and payable to the Bank.

The Cardmember shall be fully liable to the Bank for all Charges and Liabilities until the Bank's receipt of all Cards cut in half and full payment from the Cardmember for all outstanding Charges and Liabilities and other costs and expenses in connection therewith. The Bank shall not be liable to refund the annual membership fees or any other fees or any part thereof to the Cardmember in the event of the termination of use of the Card(s) and the relevant Card Account(s).

12. Exemption: Exclusion

12.1) The Bank is not liable for any loss or damage howsoever incurred or suffered or sustained by the Cardmember or Supplementary Cardmember by reason of the Bank or a Merchant or any ATM or other party refusing to allow a Card Transaction or accept the Card or the Card numbers or the PIN or to extend or provide Cash Advance up to the Credit Limit or at all.

12.2) The Bank is not liable in any way for the quality, quantity, sufficiency, acceptability of goods and/or services reserved or purchased by the use of the Card or Card numbers or for any surcharge (additional amount) charged by the merchant or for any breach or non-performance of any Card Transaction by a Merchant. In the event of any dispute between the Cardmember and the Bank or any Merchant or any other person, the Cardmember's liability to the Bank shall not in any way be affected or reduced or suspended by such dispute or any counter claim or right of set-off which the Cardmember may have against such Merchant or other person.

12.3) The Bank is not liable in any way to the Cardmember or Supplementary Cardmember for any loss or damage of whatever nature due to or arising from any disruption or failure or defect in any ATM or other machine or communication system or facilities or data processing system or transmission link or due to or from any industrial or other dispute or any other thing or cause within or beyond the control of the Bank.

12.4) The Cardmember and the Supplementary Cardmember hereby confirm that the Charges and Card Transactions executed and paid pursuant to these Terms and Conditions are and will continue to be in accordance with all applicable laws, regulations, rules, circulars, and directives as may be amended from time to time governing the use of credit cards for the time being in force in Pakistan and further hereby indemnify the Bank from any fines, losses, and/or damages incurred or suffered by the Bank in the event of contravention of such laws, regulations, rules, circulars and/or directives by the Cardmember and/or Supplementary Cardmember at any time.

13. Variation of terms

13.1) The Bank may from time to time and at any time change any of these Terms and Conditions including, without limitation the terms of payment, percentage rates, charges and fees, and shall accordingly notify the Cardmember by inclusion in the Statement of Account or otherwise. Such changes shall be effective from any date specified by the Bank for such modification or, if contained in the Statement of Account, from the date of the Statement of Account.

13.2) Retention by the Cardmember of the Card after the Cardmember's receipt of any changes in these Terms and Conditions pursuant to Clause 13.1 shall constitute notice of the Cardmember's acceptance of such amended Terms and Conditions without reservation. In the event of Cardmember non-acceptance of such Terms and Conditions as amended, the Cardmember must immediately terminate the use of the Card in accordance with Clause 11.1 and 11.2 otherwise the changed Terms and Conditions will continue to apply.

14. Disclosure

14.1) The Cardmember hereby irrevocably authorizes the Bank to disclose information relating to the Card Account, the use or the Card, the particulars and financial affairs of the Cardmember to any Merchant, bank, financial institution or any of the Bank's branches and related or affiliated concerns or any member of the International VISA network or to any person or concern or authority or consumer credit bureau as the Bank may, in its sole discretion, deem appropriate.

15. Notices

15.1) All Cards, PINS, notices, Statements of Account, demands or any other communications under these Terms and Conditions (hereinafter collectively called "Communications") may be delivered personally or by courier or be sent by ordinary post to the last known billing or other address of the Cardmember and such Communications shall be deemed to have been served on the Cardmember on the day of delivery, if delivered by hand and on the next business day after posting, if sent by courier or by ordinary post. All Communications under these Terms and Conditions sent to the Cardmember shall be deemed to be Communications sent also to the Supplementary Cardmember.

15.2) Any notice to be given by the Cardmember or the Supplementary Cardmember to the Bank under these Terms and Conditions shall be given by registered post/courier/by hand with acknowledgment due.

15.3) Notwithstanding the aforesaid, the Bank shall be entitled at its absolute discretion to rely and act on any notices, requests or instructions which are or purport to be from or given on behalf of the Cardmember or the Supplementary Cardmember (whether or not they are genuine or given with the Cardmember’s consent or authority), and action on the Bank’s part pursuant to such notices, requests or instructions shall be binding on the Cardmember and also the Supplementary Cardmembers and the Bank shall not be liable for any loss or damage incurred or suffered or sustained by any Cardmember and/or Supplementary Cardmember as a result of such action.

16. Indemnity

The Cardmember undertakes and agrees to indemnify the Bank and hold it harmless against any loss, damage, liability, cost and expense, whether legal or otherwise, which the Bank may suffer or incur by reason of these Terms and Conditions or any breach thereof or the enforcement of the Bank's rights as herein provided (including any loss incurred or suffered by the Bank in the event of any governmental restrictions imposed on payment by the Cardmember in foreign currency by way of cash or through Foreign Exchange Bearer Certificates or otherwise). Accordingly, all costs and expenses, including legal costs and disbursements of every expense incurred by the Bank in enforcing or seeking to enforce or applying these Terms and Conditions or otherwise, shall be debited to the Card Account and shall be paid as Liabilities by the Cardmember on demand.

17. Right of set-off

The Bank may at any time and without notice or liability in any way to the Cardmember combine or consolidate any one or all accounts of the Cardmember with the Bank or any affiliate or Subsidiary (whether current or deposit or of any other nature in whatever currency and whether in Pakistan or elsewhere) and/or set-off or apply any money standing to the credit of any one or all of such account in or towards satisfaction of the outstanding balance ofthe Card Account. Where such combination consolidation and/or set-off requires the conversion of one currency into another, the Bank shall be entitled to effect such conversion at such rate of exchange prevailing on the day of such combination, consolidation and/or set-off as the Bank may apply in accordance with the Bank's usual practice in such connection and all exchange risks, losses, premiums, commissions and other Bank charges shall be borne by the Cardmember.

18. Waiver

The Bank may at any time waive either unconditionally or otherwise any of these Terms and Conditions or any default or breach of the Cardmember provided that such waiver is given in writing by the Bank save as aforesaid, no condoning or excusing of and no neglect or forbearance on the part of the Bank of any default or breach of any of these Terms and Conditions shall operate as a waiver of the Bank’s rights and powers, and no waiver shall be inferred from or implied by anything done or not done by the Bank unless expressed in writing by the Bank. Any waiver shall operate only as waiver of the particular matter to which it relates and shall not operate as a waiver of subsequent breach in any of these Terms and Conditions.

19. Full force and effects

These Terms and Conditions shall remain in full force and effect ( notwithstanding the termination or restriction in use of the Card or the Card Account) until the Bank acknowledges receipt of all Cards cut in half and full payment of all Cardmember and Supplementary Cardmember Charges and Liabilities and other costs and expenses relating thereto under these Terms and Conditions.

20. Severance Each of these Terms and Conditions shall be severable and distinct from one another and if, at any time, any one or more of such Terms and Conditions is or becomes invalid, illegal or unenforceable the validity, legality or enforceability of the remaining provision shall not in any way be affected or impaired thereby.

21. Taxes & other government levies/duties

The Cardmember agrees to reimburse the Bank for payment of any stamp duties and/or excise or other similar taxes or levies payable in connection with any advances, finances or credit provided by the Bank to the Cardmember or any Supplementary Cardmember.

22. Assignments/transfer of interest

The Cardmember and Supplementary Cardmember hereby agree that the Bank may in its sole discretion, assign, discount or otherwise transfer part or all of its interest herein (and/or in any goods hypothecated by the Cardmember to the Bank) to any third party for such consideration or otherwise as the Bank considers appropriate.

23. Renewal of card

The Bank may issue a new card or cards automatically unless instructed otherwise and also that the Bank reserves the right not to reissue a card or renew the Card. The Cardmember shall continue to remain bound by these conditions and any amendment thereto.

24. Governing law

These Terms and Conditions are governed by and shall be construed in accordance with the laws of Pakistan and the Cardmember
and Supplementary Cardmember hereby submit to the jurisdiction of the Courts established in Pakistan.

25. Cardmember’s Covenants

The Cardmember hereby promises that he shall abide by each and every term and condition set out herein and in case the Cardmember fails or defaults to fulfill any obligation or to discharge any of his/her duty then the Bank shall have an absolute discretion to terminate agreement with the Cardmember and immediately demand deposit of the Card with the Bank. In such case, the Bank shall not be liable for any loss or damage which might accrue to the Cardmember and/or the Supplementary Cardmember.

Terms and Conditions: Step-By-Step (SBS) Monthly Installment Plan

1. I/ We (hereinafter referred to as the “Customer”) hereby request and authorize Bank Alfalah Limited Pakistan (hereinafter referred to as the “Bank”) to enroll my/our Card Account mentioned above for the Step-by-Step payment plan facility (hereinafter referred to as the “SBS”). The Bank is offering this facility to all the members of the Bank that hold the Credit Cards issued by the Bank.

2. The Purpose of SBS is to enable the Customer to purchase Goods and Services offered by Merchants and transfer such transaction(s) or to transfer existing retail transactions or existing balances on the Credit Card Accounts to SBS using the limit available on his/her Credit Card and repay the amount of the purchase/transfer amount in equal monthly installments in accordance with these Terms and Conditions.

3. If the Customer meets the Terms and Conditions of Bank’s Credit Card and also the Terms and Conditions specified herein, he/she may be eligible for enrolling in SBS. SBS is available and will only be offered to those customers, who abide by the Credit Card Conditions, meet the minimum transaction floor limit and have the required Credit Limit on his/her Credit Card Account.

4. All retail transactions made within Pakistan or outside Pakistan (greater than or equal to PKR 3,000), or any existing balance (greater than or equal to PKR 3,000) on the said Card Account can be converted into SBS, however, the Bank may at any time, upon giving prior information to the Customers, change the above mentioned floor limit.

5. The transactions shall be only transferred to SBS for full amounts. The Bank will not allow partial transaction amounts to be transferred on to SBS.

6. SBS will be available to the Customers for Goods and Services purchased and the transactions performed through Credit Card issued by the Bank from time to time.

7. The Customer having made a Bank Alfalah Credit Card transaction can ask for the transference of his/her specified transaction to the SBS. The Customer will be able to utilize SBS from time to time by giving oral instructions, through telephone to the Bank’s 24-hour Authorization Centre. The personnel at Authorization Centre, having established the identity of the Customer and obtaining other necessary details, shall fill the application form on the basis of the information provided by the Customer.

8. The Bank would not be bound to act upon any oral instructions purporting to have been given by the Customer unless the Bank can, during such oral instructions, verify any personal/financial information appearing on or resulting from the Customers Bank Alfalah Credit Card Application Form and/or Credit Card Account. The Bank reserves the right to select the item for verbal verification and/or to reject any oral instruction without assigning any reason(s) whatsoever.

9. On receiving the oral instructions the Bank may, if it deems fit, convert the transaction into a SBS transaction in accordance with these SBS Terms and Conditions and the provisions applicable to that specific offer.

10. Installment billed to cardholders on cycle date will be included in Minimum Payment of said cardholder.

11. The SBS Terms & Conditions may vary from one offer to another and different Installment Charge Rates can be levied based on the nature of offer and duration of the Installment Plan opted by the Customer.

12. The Bank would reserve the absolute right to accept/reject the request for conversion of the transaction or balance to SBS.

13. The Bank will not be liable for any damage or loss incurred by the customer arising out of the purchase, installation, use or otherwise of the Good(s) and/or Service(s) under SBS for any negligence, breach of statutory or other duty on the part of the merchant nor shall the Bank be responsible in any way for the quality of the Good(s) and/or Service(s) purchased under SBS. Any complaint as to the quality of Goods purchased or Services rendered through SBS shall be referred to the Supplier or Merchant and shall not affect Customer’s obligation to continue paying the SBS monthly installments to the Bank.

14. The Bank is entitled at any time and without any prior notice or liability to the Customer in any manner whatsoever to terminate SBS or cancel or vary its benefits or features, or vary, or add or delete any of these Terms and Conditions. The Bank is also entitled to determine a floor limit for the minimum amount of purchases allowed under the SBS for each particular offer.

15. The Bank reserves the right to disqualify any Customer from further participation, if in its judgment, the Customer has in any way violated these Terms and Conditions, or has violated the Credit Card Terms and Conditions.

16. The Bank shall be entitled to disallow/refuse any application form submitted by the Customer to it under SBS without assigning any reason whatsoever.

17. The Bank shall not be liable if it is unable to perform its obligations under these Terms and Conditions for any reason whatsoever.

18. These Terms and Conditions shall be without prejudice to the existing Credit Card Conditions governing the issue of and use of the Bank’s Credit Card and shall apply to SBS.

19. If at any time, dispute arises in connection with the SBS or these Terms and Conditions, the Bank’s decision in connection with the same shall be final and binding. The Bank reserves the right to terminate the SBS without prior notice.

20. Each of these Terms and Conditions shall be severable and distinct from one another, if at any time anyone or more of such Terms and Conditions becomes invalid, illegal, or unenforceable, the validity, legality or enforceability of the remaining provisions shall not be in

21. The Terms shall be governed and construed according to the laws of Pakistan and the Courts of Lahore shall have non-exclusive jurisdiction to settle any dispute from the term.

22. Force Majeure: In the event of the occurrence of a Force Majeure event that directly affects the ability of the Bank hereto to perform its obligation hereunder, the Bank shall be entitled to suspend performance of such an obligation for the duration of the Force Majeure event. Force Majeure includes acts of God, war, riots, hostilities, revolution, civil commotion, strike, epidemic, accident, fire, flood, earthquake, explosion, blockade, and or any other cause similar to the kind herein enumerated or of equivalent force not within the control of the Bank.

23. The Customer agrees that the Customer shall not have any claim of any kind against the Bank on the basis of or arising out of or relating to any of the instructions given above & that the Bank, its relevant officers & employees shall not be liable for any action undertaken pursuant to any instructions issued by the Customer.

24. The Facility can only be availed till such time, as the Total Outstanding does not exceed beyond the Credit Limit notified by the Bank to the Customer for the Customer’s Bank Alfalah credit card. At any time if making payment of the amount will result in exceeding the Credit Limit, the Bank will not be obliged to pay the Amount in terms of the instructions for the Facility and will not act upon the Customer’s instructions and the Customer will not be able to avail the Facility exceeding the Limit. Bank Alfalah Limited does not undertake any responsibility whatsoever for non-payment of any such Amount, and/or any resulting charges/mark-up/losses or any other liability as a result of such non-payment to the beneficiary or any other party.

25. A processing fee of 2% will be applicable per transaction. The Bank reserves the right to change all the SBS related fees and charges at its own discretion.

26. Pre-closure penalty will be 5% of remaining loan amount or Rs. 1,000 (whichever is higher).

27. The Cardmember agrees to reimburse the Bank for payment of any stamp duties and/or excise or other similar taxes or levies payable in connection with any advances, finances or credit provided by the Bank to the Cardmember or any Supplementary Cardmember.

28. The customer will be charged 1st SBS installment on billing cycle date with full monthly service charges either He/She is Revolver or Transactor. For example, If the billing cycle date is 15th and the SBS booking date is 12th of the same month, full monthly service charges will be billed and He/She will also be charged normal service charges on total outstanding balance inclusive of SBS transaction amount till the booking date of SBS.

29. SBS Plan is not applicable on partial transaction amounts.

30. I confirm that I may be allowed to avail other facilities being offered by Bank Alfalah Limited on its credit cards including but not limited to Balance Transfer Facility, Call and Pay facility, etc. I agree that Bank Alfalah Limited shall, from time to time, send me the Terms and Conditions of other facilities and I will only begin to avail any of the provided facilities once I have read the governing Terms and Conditions and fully agree with them.

Terms and Conditions: Balance Transfer Facility (BTF)

1. I/We hereby request & authorize Bank Alfalah Limited to remit to the respective beneficiaries named above any amount not exceeding the amount given against each beneficiary name, and for a purpose approved by Bank Alfalah Limited.

2. I/We will also be able to utilize the Balance Transfer Facility from time to time by giving oral instructions, through telephone to the Bank Alfalah 24 hours' authorization centre.

3. Bank Alfalah Limited reserves the right to withdraw this Balance Transfer Facility through oral instructions at any time without assigning any reason and/or without any notice to me/us. In such case, I/We agree to provide written instructions for utilization of my/our Balance Transfer Facility.

4. Bank Alfalah will within 4 working days of the receipt of the Instruction in writing or oral, (excluding Bank and Public Holidays), on best effort basis, make payment of the amount stipulated through the Instruction interalia by way of issuance of a Pay order/Demand Draft ("Instrument") and dropping the Instrument in the drop box /delivering the Instrument to the relevant party. Bank Alfalah Limited does not undertake any liability whatsoever beyond dropping the Instrument to the drop box/delivering the Instrument to the relevant party.

5. Bank Alfalah Limited would not be bound to act upon any oral instructions purporting to have been given by me/us unless Bank Alfalah Limited can, during such oral instructions, verify any personal/financial information appearing on/or resulting from my/our Bank Alfalah Credit Card Application Form and/or Credit Card Account. Bank Alfalah reserves the right to select the item for verbal verification and/or to reject any oral instruction without assigning any reason whatsoever.

6. I/We agree that the service/mark-up charges on my/our outstanding balance in Bank Alfalah Limited Credit Card Account will be accrued from the date of transfer of my/our balance to Bank Alfalah Limited.

7. The Balance Transfer Facility can only be availed till such time, as the Total Outstanding does not exceed beyond the credit limit notified by Bank Alfalah Limited to me/us for my/our Bank Alfalah Credit Card. At any time if making payment of the amount will result in exceeding the credit limit, Bank Alfalah Limited will not be obliged to pay the Amount in terms of the Balance Transfer Facility and will not act upon the my/our instructions and I/We will not be able to avail the Balance Transfer Facility exceeding the Limit. Bank Alfalah Limited does not under take any responsibility whatsoever for non-payment of any such Amount, and/or any resulting charges/mark-up/losses or any other liability as a result of such non-payment to the relevant party.

8. Bank Alfalah Limited may from time to time and at any time revise and/or change any of the Terms including without limitation the Mark-up leviable in respect of the Balance Transfer Facility. Such changes will be effective from the date specified by Bank Alfalah Limited for such modification. Such changes will either be notified to me/us through statement message, mail or by affixing a notice to that effect for fifteen days at a conspicuous place within the premises of the concerned Bank Alfalah branch. Bank Alfalah reserves the right at any time and/or without any notice to (a) vary the frequency and manner of the use of the Balance Transfer Facility, the operating hours and other facilities and services available at any point in time through the use of the Balance Transfer Facility (b) stop the Balance Transfer Facility (c) discontinue the Balance Transfer Facility at any time.

9. I/We agree that I/We shall not have any claim of any kind against Bank Alfalah Limited on the basis of/or arising out of/or relating to any of the instructions given above & that Bank Alfalah Limited, its relevant officers & employees shall not be liable for any action undertaken pursuant to instructions issued by me/us.

10. I/We hereby agree to indemnify Bank Alfalah Limited against any claim made by any person in respect of any transaction undertaken pursuant to the instructions contained herein above and to hold the same harmless against any losses, costs, charges, damages and/or claims of all kinds.

11. Any payment made by Bank Alfalah Limited under the Balance Transfer Facility shall be recoverable in accordance with the basic Bank Alfalah Credit Card Terms and Conditions. The terms relating to the Balance Transfer Facility mentioned here-in-above are in addition to the basic Bank Alfalah Credit Card Terms and Conditions provided at the time of credit card and/or card statement delivery. These terms mentioned here-in-above shall apply to the extent not inconsistent with the Bank Alfalah Credit Card Terms and Conditions.

12. I/we agree that Bank Alfalah has the right to reject or accept my/our application based on its own internal policies and decision, without providing any reason whatsoever.

13. I confirm that I may be allowed to avail other facilities being offered by Bank Alfalah Limited on its credit cards including but not limited to Step-by-Step (SBS) Facility, Call and Pay facility, etc. I agree that Bank Alfalah Limited shall, from time to time, send me the Terms and Conditions of other facilities and I will only begin to avail any of the provided facilities once I have read the governing Terms and Conditions and fully agree with them.

I (the “Customer”) understand that under Bank Alfalah Limited (the “Bank”) Alfalah Cards SMS facility, the Bank will send me customized alert messages with respect to transactions or any other activity on my Alfalah Credit Card at its own discretion. The alert messages will be sent to me via short messages service/text (SMS) on my mobile phone or via e-mail or any other form of electronic means of communication available from time to time.

Terms and Conditions: Alfalah Cards SMS Facility

I agree to notify the Bank immediately in writing under my signature in the event of any change in any of the information i.e my mobile number, permanent and current address, address of place of business, fax number etc. The Bank shall in no way be liable for my lack of receipt of a message alert should I fail to provide the necessary updated information to the Bank. I agree to provide any additional information as may be required by the Bank from time to time.
I also agree that the Bank shall not be liable, in any manner whatsoever, if any relevant information pertaining to my Alfalah Credit Card comes in the knowledge of any third party due to, including but not limited to, if such third party has access to or is/are using my mobile phone with or without my consent to do so.
I agree to avail Alfalah Cards SMS facility (the “Service”) on the terms and conditions stated herein and accept and agree to be bound by the said terms and conditions.

1. Disclaimer of Liability:

The Bank shall under no circumstances be held liable if the Service is not available for reasons, including but not limited to, natural calamities, legal restraints, faults in the telecommunication network or network failure, or any other reason beyond the control of the Bank. The Bank shall under no circumstances be liable for any damage caused to the Customer as result of use of the Service (including relying on the Service for the Customer’s investment or business purposes) for causes which are not attributable to the Bank. The Bank shall not be liable in any manner to the Customer in connection with the use of the Service. Illegal or improper use of the Service shall render the Customer liable for payment of penalties as decided by the Bank and/or will result in suspension of the service to the Customer.
The Bank is in no way liable for any error or omission in the services relating to the Service provided by any mobile or any third party service provider (whether appointed by the Bank on its behalf or otherwise) to the Customer, which may affect the Service.

The Bank does not warrant the confidentiality or security of the messages transmitted through the Service. The Bank makes no warranty or representation of any kind in relation to the system and the network associated with the Service or their function or performance or for any loss or damage whenever and howsoever suffered or incurred by the Customer or by any person resulting from or in connection with the Service.

Without limitation to the provisions of these terms and conditions, the Bank and/or its employees shall not be liable for interruption, suspension, error of the Bank in receiving and possession of the request and in formulating and returning responses or any failure, delay, interruption, suspension, restriction or error in transmission of any information or message to and from the telecommunication equipment of the Customer and the network of any mobile service provider and the Bank’s system or any breakdown, interruption, suspension or failure of telecommunication equipment of the Customer, the Bank’s system or the network of any mobile service provider and/or any third party who provides such services as is necessary to the Service.
Notwithstanding anything to the contrary provided in these terms and conditions, the Bank shall not be involved in or in any way liable to the Customer for any dispute between the Customer and a mobile services provider or any third party service provider (whether appointed by the Bank in that behalf or otherwise). The Bank makes no representation or gives no guarantee for the timely delivery or accuracy of the contents of each short message service/text alert sent in connection with the Service.

The Customer agrees that the Bank may hold and process his personal information concerning his/her accounts on computer or otherwise in connection with the Service as well as for analysis and marketing. The Customer accepts and acknowledges that each short message service/text alert sent in connection with the Service may contain account information relating to the Customer. The Customer hereby authorizes the Bank to send account related information through short message service/text alert. The Customer acknowledges that the short message service/text alerts sent in connection with the Service contains confidential information and should such confidential information be received by any other person other than the Customer due to operational faults or technical defects, the Bank shall not be liable or responsible for the same.

The Customer is solely responsible for protecting his personal identification number/access password and/or any other appropriate mode of identification that would be used for the Service given by the Bank for the use of the Service.

The Bank will not be liable for:

a) any unauthorized use of Customer’s personal identification number/access password and/or any other appropriate mode of identification that would be used for the Service or mobile phone or any fraudulent, duplicate or erroneous instructions given by the use of the Customer’s personal identification number/access password and/or any other appropriate mode of identification that would be used for the Service or mobile phone number, and any other identification number/code;
b) error, default, delay or inability of the Bank to act on all or any of the instructions;
c) acting in good faith on any instructions received by the Bank;
d) loss of any information/instructions in transmission;
e) unauthorized access by any other person to any information/ instructions given by the Customer or breach of confidentiality.

2. Instructions:

The Customer hereby authorizes the Bank to act on any instruction which is identified by any use of the Customer’s personal identification number/access password and/or any other appropriate mode of identification that would be used for the Service at bank’s discretion and this instruction shall be deemed to be correct, valid, irrevocable and binding on the Customer upon receipt by the Bank.
The Bank shall not be liable for any loss and damage which the Customer and/or any third party may sustain from the Bank acting on such instruction(s), whether given by the Customer or someone purporting to be the Customer, authorized or unauthorized.

The Bank shall have absolute discretion to act on or give effect to the instructions received by it, and may without notice and without giving any reason, cancel or refuse to execute any of the Customer’s instructions at any time without incurring any liability.

3. Suspension or Termination of the Service:

The Bank, may in its discretion and without prior notice and without incurring any liability, temporarily suspend the Service or terminate it.

4. Charges:

The Service will be subject to payment of a fee as determined by the Bank from time to time and the same shall be notified to the Customer. The Customer hereby authorizes the Bank to debit the Customer’s account with such fees and charges.

Notwithstanding the service charges, or fees imposed by the Bank, the Customer is further liable for any charges levied by any mobile services provider and/or any other third party as a result of the use by the Customer of the Service.

5. Indemnity:

The Customer shall indemnify and hold the Bank harmless against any loss suffered by the Bank, their customers or a third party or any claim or action brought by a third party arising out of or in connection with any services provided to the Customer pursuant hereto. In consideration of the Bank providing the Service, the Customer agrees to indemnify and hold the Bank harmless from and against all actions, claims, demands, proceedings, loss, damages, costs, charges and expenses whatsoever which the Bank may at any time incur, sustain or suffer as a consequence of or arising from the Customer acting, or omitting to act on any instructions given by the use of the Service.

The Customer hereby agrees to abide with all the rules and regulations applicable to this Service and any other services related to this Service that may be provided by the Bank in the future.

6. Amendment:

The Bank may amend/change the above terms and conditions, at any time by giving notice to the Customer and such amended terms and conditions shall thereupon apply to and be binding on the Customer.

Terms and Conditions: Utility Bill Payment

I (the “Customer”) am interested to avail the opportunity being offered by Bank Alfalah Limited of paying my various utility bills (as listed in the Schedule attached hereto) through a call at the twenty-four hours Call Center 0800-22225.

In respect of the above, I hereby authorize Bank Alfalah Limited (the “Bank”), to deduct and remit to the relevant authority the total amount of the bill as stated in my “Utility Bills” from my credit card account as specified here above, as and when I call the Call Center for the purpose of payment of my utility bills. I understand, acknowledge and agree to pay the nominal fee charged for availing the said service.These instructions shall remain valid and in force till such time as I inform the Bank in writing under my signature that I no longer wish to avail this facility as offered by the Bank. I further undertake to notify Bank of any change in the information given below and/or to inform them immediately about the theft or loss of the credit card.I hereby further agree that I authorize the Bank to act on any instruction, which is identified by any of my personal and/or credit card details available with the Bank, regarding payment of utility bills from my credit card account and this instruction shall be deemed to be correct, irrevocable, valid and binding on me upon receipt by the Bank. The Bank shall not be liable for any loss and damage which the Customer and/or any third party may sustain from the Bank acting on such instruction(s), whether given by the Customer or someone purporting to be the Customer, authorized or unauthorized. The Bank shall effect all instructions received at its absolute discretion and may, without notice and without giving any reason, cancel or refuse to execute any of the Customer’s instructions at any time without incurring any liability. I further agree to indemnify and hold the Bank harmless against any loss suffered by the Bank, their customers or a third party or any claim or action brought by a third party arising out of or in connection with any services provided to me pursuant hereto.I agree to abide with all rules and regulations applicable to this service and any other services related to this service that may be provided by the Bank in future.I agree and acknowledge that the Bank under no circumstances shall be held liable if the said service is not available for reasons including but not limited to natural calamities, legal restraints, faults in the telecommunication network or network failure, or any other reason beyond the control of the Bank. The Bank shall not be liable under any circumstances for any damages whatsoever whether such interruption of business or any loss of character or nature whatsoever and whether sustained by the Customer or by any other person. Illegal or improper use of the service shall render the Customer liable for payment of financial charges as decided by the Bank or will result in suspension of the service to the Customer. I agree and acknowledge that I shall be solely responsible for protecting any identifiable personal and/or credit card details given by the Bank for the use of the service.I agree that the Bank may hold and process my personal information on computer or otherwise in connection with the service as well as for analysis, credit scoring and marketing. I agree and acknowledge that the Bank has the absolute discretion to amend or supplement any of the terms and conditions at any time, and such amended terms and conditions will thereupon apply to and be binding on me.

Terms and Conditions: Fortunes - Rewards Program 2009-2010

1. DEFINITIONS

• “BAL” Bank Alfalah Limited.
• “Basic Cardmember” Cardmember to whom BAL has issued the original Basic Credit Card.
• “Basic Credit Card” Cardmember means the original person excluding any Supplementary Cardmember who is issued a Card and for whom the Card Account is first opened by the Bank.
• “Billing Address” Address on which the Cardmember receives his/her Card Statement.
• “Business Day” Any day other than a Sunday that BAL is open for business in Pakistan.
• “Business Partner” Participating organization which has offered products/ services in Fortunes.
• “Card” All categories and types of BAL VISA / MasterCard
• “Card Account” Cardmembers VISA / MasterCard Account.
• “Cardmember” Holder of Basic Credit Card(s) issued by BAL.
• “Commencement Date” Starting date of the Program as announced by BAL July 1,2009- June 30,2010.
• “Fortunes” Branded Points based program to reward Cardmembers for their patronage with BAL.
• “FTO” Fast Track Option.
• “Point Account” Fortunes Point Account.
• “Reversals” Transactions for which the Cardmember will not be entitled to Points.
• “Rs.” Rupees.
• “Program” Fortunes reward program.

2. ELIGIBILITY

2.1 All Basic Cardmembers issued Cards by BAL from the Commencement Date are eligible to enroll in the Program. Enrollment is currently free of cost but any fee for participation at the sole discretion of BAL at any time, can be introduced in the Program which will be notified to Cardmembers.
2.2 Points earned by a Supplementary Cardmember will be credited to the account of the Basic Cardmember and may be used only by the Basic Cardmember for redemption.

3. CONVERSION

3.1 For every Rs. 50 charged on the Card (Refer to Point 4.3), BAL will credit one (1) Point into the Card Account. However, BAL reserves the rights to change at any time and without prior notice to the Cardmember, the ratio between a) a Point to be awarded; and b) the specified amount charged to Cardmember’s Point Account.

4. POINTS ACCRUAL

4.1 Points will accumulate on a monthly basis by reference to the total value of qualifying retail purchases made on the Card during that month.

4.2 Purchase Balances shall be rounded such that balance of Rs. 0-25 shall not receive a Point whereas balance of Rs. 26-49 will be equal to one Point.

4.3 Cardmembers would be given points for all Retail Transactions net of Reversals. Transactions included in Reversals are as follows:

• Cash Advances or withdrawals in local or foreign currency
• All Fees, Penalties & Services Charges
• Credit Card Payments
• Insurance premium plans
• Disputed Transactions
• Balance transfer amount
• All payments at Call Center or through Auto Debit Transactions
• Temporary Credits
• All types of reversals

4.4 BAL may by notice at any time vary the nature or category of Credit Card transactions that qualify for Points under the Fortunes Program.

4.5 Points accumulated in the Program have no cash or monetary value and thus no cash can be claimed by Cardmember from BAL against the accumulated Points.

4.6 Points accumulated in the respective Card Account will be shown in the monthly Card statement.

4.7 If a previously cancelled Card Account is reinstated within six months of the cancellation date, any unutilized Points in the account will be reinstated.

5. POINT REDEMPTION

5.1 Redemption requests can be given by filling out the Fortunes Redemption Form present in the catalogue/ branches or by calling Bank Alfalah Phone Banking Service at 0800-22225. Once you have filled out the form in completion, you can either mail it to the Rewards Department or place it in the Drop Boxes located for your convenience. Very soon, you will be able to submit online application available on our website (www.bankalfalah.com).

5.2 The Card Account must be open, in good standing and there should be no past due balances on the Card account. Moreover, it should not be fraudulently operated.

5.3 Points accrued in the Program can be redeemed by the Basic Cardmember only.

5.4 In case the Cardmember voluntarily closed his card, points accrued during the tenure of Cardmembership will be available for redemption for 15 days from the date of closure of the account.

5.5 If the Basic Cardmembers account is terminated at any time for any reason, whether by the Cardmember or Bank Alfalah, the Cardmember and Supplementary Cardmembers shall henceforth be disqualified from participating in the Program.

5.6 Processing and delivery of rewards to the Cardmember would require four to six weeks.

5.7 Certain rewards may take a longer time for delivery to the Cardmember due to availability issues by certain business partners. BAL will try to ensure deliveries within the stipulated time period, however, BAL bears no responsibility for delays or defects inherent in the reward. The Cardmembers will have the right to request the cancellation of that reward if he/she is not willing to wait, and the Points will be added back to his/her point account.

5.8 All rewards are subject to availability with the respective vendor(s) and Business Partner’s and restrictions may apply as to when the rewards can be redeemed.

5.9 Points calculation for every item mentioned in the reward catalogue is subject to change depending on market rate.

5.10 Any additional meals, taxes, transportation or accommodation arrangements made in connection with any reward will be the sole responsibility of the Cardmember.

5.11 Redeemed Rewards are not exchangeable for other rewards, refundable, replaceable or transferable for cash or credit, under any circumstances.

5.12 By redeeming a reward, the Cardmember releases BAL, its subsidiaries and affiliates from all liabilities to the Cardmembers, their guests or any transferees of the reward regarding the redemption or use of any reward or other participation in the Program.

5.13 Redemption of Points by way of Fast Track Option:

a) Under the Fast Track Option (“FTO”) facility offered by BAL, reward(s) are redeemable against the accumulated points or against a combination of Fortune Points and payment in rupees of the charge thus incurred as a result of the purchase. The said charge will then be posted on your Credit Card pursuant to the authority given by you to BAL.
b) The FTO will be available on selected items and the same will be indicated in the catalogue provided by BAL from time to time.
c) Your consent to redeem a reward by way of FTO will be indicated on the Fortunes Redemption Form.
5.14 The colour of reward item could be different from the one shown in catalogue.

6. POINTS REDEMPTION FOR THE DECEASED

6.1 In the event of the death of a cardholder, the same is to be reported to BAL immediately or latest within 10 business days.

6.2 Points are redeemable or transferable to another BAL credit card (only on the production of sufficient documentary evidence) by an immediate relative of the cardholder i.e. a supplementary card member/holder, father, mother, spouse, son/daughter or next of kin nominated and adjudged by way of a valid decree passed by a Court of competent jurisdiction, provided however that the request for redemption is made within 30 days from the date of reporting the demise of the cardholder.

6.3 Expired points cannot be added back, whereas, only regular point redemption request will be entertained.

6.4 Redemption request will only be processed in accordance with the criteria as more particularly described in Section 5 – Points Redemption and provided only if the card status is in good standing. The Bank shall be the sole judge in deciding whether or not the card status is in good standing.

6.5 The Bank reserves the right to alter or terminate the Rewards Scheme or amend the terms and conditions thereof at any time.

6.6 In case of any disputes, decisions of the Bank shall be final and binding.

7. FORTUNES CERTIFICATE

7.1 Upon receiving your redemption request for Fortunes, BAL may send you a Fortunes Certificate within 4-6 weeks of your request. The reward so requested will either be sent along with the Fortunes Certificate or further instructions for redemption will be detailed on it.

7.2 BAL nor the Business Partner is responsible for lost, stolen or mutilated Fortune Certificates.

7.3 Once a Fortunes Certificate has been issued, Points will not be added back to your Point Account.

7.4 Fortunes Certificates will only be mailed to the Basic Cardmember on the Billing Address.

7.5 Validity date of the certificate issued will clearly be indicated on it.

7.6 Points for any unredeemed Fortunes Certificate will not be added back under any circumstances.

7.7 Fortunes Certificates must be surrendered upon redemption and no photocopies will be honored.

7.8 In the event that the Reward Certificate takes the form of a shopping / dining voucher and the Cardmember wishes to purchase goods or services in excess of the value noted on the Redemption Certificate, the Cardmember must settle the difference to the Business Partner. No cash value will be awarded if in case the shopping / dining is less than the face value of voucher.

8. GENERAL

8.1 All hotel and travel rewards are subject to availability, specific terms and conditions and may have restrictions, blackout dates and exclusions, unless specified by BAL.

8.2 BAL assumes no responsibility for any loss or damage resulting from accident or otherwise to any person or thing in association and /or connection with the reward redeemed.

8.3 Issuance of travel Reward Certificate does not constitute a reservation. The Fortunes Certificate holder is responsible for making all reservations and to notify the Business Partner of the reward(s) they are going to redeem.

8.4 BAL reserves the right to terminate the Program at any time. BAL also reserves the right to change the Programs Terms and Conditions at any time. These changes may include the imposition of fee for participation in the Program and the introduction of expiration dates for accumulated Points.

8.5 Fraud or abuse relating to accrual of Points in the Program or conversion of Points, may result in forfeiture of accrued Points as well as cancellation of a Cardmembers Program, and any BAL Card or other BAL Accounts and any decision by BAL in this respect shall be final.

8.6 All questions or disputes regarding eligibility for the Program, or the eligibility of Points for accrual, or conversion of Points will be resolved by BAL at its sole discretion and any decision by BAL in this respect shall be final.

8.7 BAL’s failure to enforce a particular Term and Condition does not constitute as a waiver of that Term and Condition by BAL.

8.8 BAL will bear no responsibility for resolving any dispute concerning goods or services received as a Reward under the Program.

8.9 Certain Terms and Conditions pertaining to a specific Reward will be indicated on its Fortunes Certificate.

8.10 BAL shall not be liable for any loss or damage incurred or suffered by the Cardmember by reason of a Business Partner refusing to allow a transaction or accepting the Credit Card.

8.11 BAL shall not in any way be held responsible for the quality and fitness of or the purpose, merchantability of the rewards delivered to the Cardmember.

8.12 By signing the “Reward Redemption Request” or making a request by calling 0800-22225, it is assumed that you have read, understood and agreed with the “Terms and Conditions” mentioned hereinabove.

8.13 No request will be entertained for not receiving the reward item after 04 months from the date when the reward item was booked.

8.14 If item returned by the courier and Card Member is out of country for an indefinite period of time, his order will be cancelled and points against the same will be added back.

8.15 BAL reserves the right to disqualify any Cardmember from further participation, if in its judgement, the Cardmember has in any way violated these Terms and Conditions, or has violated the Credit Card terms and conditions.

8.16 BAL shall not be liable if it is unable to perform its obligations under these terms and conditions for any reason whatsoever.

8.17 Each of these Terms and Conditions shall be severable and distinct from one another and if at any time, any one or more of such terms and conditions is or becomes invalid, illegal, unenforceable, the validity, legality or enforceability of the remaining provisions shall not in any way be affected or impaired thereby.

8.18 The event of the occurrence of a Force Majeure event that directly affects the ability of BAL hereto to perform its obligations hereunder or affects the Business Partner, BAL shall be entitled to suspend performance of such an obligation for the duration of the Force Majeure event. Force Majeure includes acts of God, war, hostilities, riots, civil commotion, strike, revolution, epidemic, accident, fire, flood, earthquake, blockade, or any other cause similar to the kind herein enumerated or of equivalent force not within the control of BAL.

8.19 In the event of breach by the Cardmember of any of the terms and conditions agreed upon herein, the Cardmember shall be liable for any costs/losses/expenses arising from such breach and shall hold BAL harmless and indemnify BAL in full and immediately upon such breach. This in no way curtails the rights to any other lawful remedy that BAL may have under the laws governing these terms and conditions. Breach of any Terms and Condition shall also give the BAL the right to terminate the transactions contemplated herein and the Bal may at its sole discretion take any other action under the policies of the BAL The Cardmember shall also hold the BAL harmless and indemnify BAL for any expenses/damages accruing to them due to any error or breach caused by the act/omission of the Cardmember with respect to any transactions related hereto or contemplated herein.

8.20 The decision of BAL in respect of any dispute that may arise in connection with these terms and conditions shall be final and binding.

Terms and Conditions: Alfalah Life and Children Education Insurance

These terms and conditions shall be applicable to those Credit Card Customers of Bank Alfalah who enroll in the “Life Insurance” and “Education Plan for Children” insurance policies offered by Bank Alfalah to its Credit Card Customers.

The Customer hereby agrees to enroll in the “Selected Plan” (the “Policy”) with a benefit of Rs. (as mentioned above) offered through EFU (the “Insurance Company”) by Bank Alfalah. The Customer hereby agrees that the premium in respect of the Policy is at present Rs (as mentioned above) and the same shall be charged on the Credit Card of the Customer. Thereafter all premiums in respect of the Policy shall be charged on the Credit Card of the Customer and the Customer shall at all times remain liable for the payment of the premiums in respect of the Policy.

The Customer understands and agrees that the Insurance Company may at any time vary the prescribed rate of premium. Notification of any such change shall be given to the Customer by Bank Alfalah either in writing through statement message or by publication thereof. Thereafter the Customer shall be liable for payment of the premium at the prescribed rate.

The Customer confirms having read and understood the terms and conditions contained in the policy documents in respect of the Policy and agrees to abide by all the terms and conditions contained in the policy documents and any other relevant documents in respect of the Policy, as amended from time to time.

The Customer confirms having given his consent to enroll in the plan and has notified Bank Alfalah of the name of the beneficiary in respect of the Policy.
The Customer shall be liable for all charges, liabilities, costs and expenses, if any, in respect of the Policy. The costs and expenses may be modified from time to time by either Bank Alfalah or the Insurance Company, as the case may be.

The Customer agrees to be bound by and shall comply with all the terms and conditions in respect of Credit Cards to the extent the same are applicable to the Policy and all such applicable terms and conditions shall be deemed to part of the terms and conditions contained herein.

Bank Alfalah shall not be held responsible or liable for settling claims emanating from the Policy or for the approval or rejection of any claim or for any act or omission on the part of the Insurance Company.
In case of claim of the insurance beneficiary will have the funds after any outstanding due on customer’s cards account.

Termination of the Policy

Without prejudice to any other provision herein, the Policy provided hereunder in respect of the Customer shall terminate on the happening of the first of any of the following events:

1. The Customer’s death, terminal illness, or permanent total disability and any other reason as provided in the relevant policy document in respect of the Policy.
2. Cancellation of the Customer’s Credit Card facility in the case of monthly payment only.
3. If Credit Card account falls in 60 DPD.
4. The Customer having attained the age of 60 years.
5. Written notice from the Customer that the insurance be cancelled.

General Limitations and Exclusions

No benefit shall be payable under the Policy if the death results directly, wholly or partly as a result of or related to the following conditions (details in policy document):

a) Suicide
b) Sickness or any other natural causes occurring within first forty five days of commencement of coverage
c) Disease and incapacity or bodily injury or any condition which existed prior to the commencement of coverage
d) Pregnancy, miscarriage, childbirth or any non-malignant disease occurring in or in connection with the female reproductive organs
e) Intentional self inflicted injury, intoxication, insanity, fighting or unlawful act
f) Flying other than as passenger in a certified commercial aircraft
g) War, invasion, act of foreign enemy, hostilities (whether war is declared or not) and civil commotion
h) Service on duty with any armed or para-military forces
i) Hazardous sports such as motorcycling, hunting, steeple chasing, mountaineering, racing of any kind, winter sports and diving
j) Direct or indirect result of Human Immuno Deficiency Virus (HIV)

Further details of the General Limitations and Exclusions in respect of the Policy shall be contained in the policy document (as amended from time to time) in respect of the Policy and shall be binding on the Customer.

Claim

The Customer hereby agrees to abide by and be bound by all provisions, terms and conditions regarding claims in respect of the Policy as are mentioned in the relevant policy documents of the Policy or as notified by the Insurance Company from time to time.

The Customer hereby agrees that Bank Alfalah may at any time waive either unconditionally or otherwise any of these terms and conditions or any default or breach of the Customer provided that such waiver is given in writing by Bank Alfalah. The waiver of any breach or failure to enforce any term or condition contained herein shall not be construed as a waiver or a waiver of any other breach of the same or any other term or condition.

Each of these terms and conditions shall be severable and distinct from one another and if at any time, any one or more of such terms and conditions is or becomes invalid, illegal, unenforceable, the validity, legality or enforceability of the remaining provisions shall not in any way be affected or impaired thereby.

The Customer hereby agrees that the decision of Bank Alfalah in respect of any dispute that may arise in connection with these terms and conditions shall be final and binding.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Pakistan.

CREDIT COVER

Definitions, Terms and Conditions

The rights and obligations of any cardmember subscribing to the Credit Cover Scheme shall be governed by the terms and conditions set forth herein below. By virtue of the Credit Cover, Bank Alfalah Limited (herinafter called the Bank) aims to offer, through an insurance company of its choice, certain protection to those Basic Cardmembers who are subscribing to the Credit Cover in the event of Death, Terminal Illness, Permanent Total Disability and Temporary Total Disability in accordance with the referenced terms and conditions and the Master Contract.

Alfalah Credit Cover also has a range of features (like coverage against confirmable fraudulent usage, counterfeit activity or any other unforeseen circumstances covered in our new Credit Cover policy) designed to protect you from the setbacks of life, at affordable rates.

DEFINITIONS

In these terms and conditions: Except where inconsistence with the subject matter or context the singular includes the plural and the masculine the feminine, the vice versa in both case.

“Accident” means bodily injury which is caused solely by violent, external and accidental means and resulting directly an independently of all other causes.
“Bank” means Bank Alfalah Limited Pakistan, which shall include all its administrators, successors-in-interest and assigns.
“Cardmember” means an Account Holder of Credit Card facility who is subscribing to the Credit Cover and accepted by the Bank.
“Commencement Date” means the date the Cardmember is enrolled for Credit Cover by the Bank.
“Credit Card” means the Bank Alfalah VISA facility.
“Credit” means the credit or other form of financial accommodation provided by the Bank to the cardmember.
“Event” means Death, Terminal Illness, Permanent Total Disability or Temporary Total Disability.
“Insurer” means EFU Life Assurance Ltd.
“Indebtedness at the time of Death, Terminal Illness or Permanent Total Disability” means the closing balance of the last Credit Card statement prior to the Event giving rise to the claim plus amount of any authorized Credit Card transaction made prior to the Event, giving rise to the claim not included in that statement. The indebtedness shall not exceed the credit limit.
Provided if a Temporary Total Disability Benefit was being paid, the Indebtedness shall be reduced by an amount equal to reduction in the outstanding balances as a result of the Temporary Total Disability Benefit which have subsequently been paid.
“Monthly Installment” means the “total Minimum Payment Due” payable to the Bank by the Cardmember as set out in the last billing statement issued prior to the occurrence of the Event giving rise to a claim.
“Sickness” means a sickness or disease contracted for the first time after the Commencement Date.

INSURANCE COVER

Death, Terminal Illness and Total Permanent Total Disability Cover
In the event of the Cardmember’s Death, Terminal Illness or Permanent Total Disability, the insurance cover is the Cardmember’s indebtedness up to a maximum of Rs.2.0 million.

Temporary Total Disability Cover
In the event of Cardmember’s Temporary Total Disability the insurance cover is the Cardmember’s Monthly installment up to
a maximum of twelve months. Insurance will be provided under Credit Cover from the Commencement Date.

Eligibility
All Basic Cardmembers of ages less than 65 years are eligible to be covered under Credit Cover. At age 65 years of the Cardmember insurance cover shall cease and no benefit will be payable. However no insurance will be effective if the Cardmember has already attained the age of 65 years at the time of initial cardmembership approval by the bank. The benefits under Credit Cover shall be extended to only the Basic Cardmembers and not to Supplementary Cardmember.

BENEFITS

Subject to the terms and conditions herein the following benefits are available:

a) Death Benefit
On Death of the Cardmember, the Cardmember shall be relieved of the amount of his Indebtedness plus credit charges on the Indebtedness for a maximum period of two months after the date of Death.

b) Temporary Total Disability Benefit
In the Event of Temporary Disability due to Accident or Sickness, the Cardmember shall be relieved of the monthly installment for each month during the disability period up to a maximum

c) Permanent Total Disability Benefit
On Permanent Total Disability of the Cardmember due to Accident or Sickness, the Cardmember shall be relieved of the amount of his Indebtedness. “Permanent Total Disability” means having been permanently or totally disabled for six consecutive months as a result of Accident or Sickness which prevents the Cardmember from engaging in any occupation for which he is reasonably qualified by training, education and experience and provided that the insurer is satisfied that he will be so rendered indefinitely.

d) Terminal Illness Benefit
On diagnosis of a Terminal Illness, the Cardmember shall be relieved of the amount of his Indebtedness plus credit charges on the indebtedness for a maximum period of two months after the date of diagnosis of such illness. Payment of Terminal Illness Benefit shall absolve the Insurer of liability against Death Benefit. “Terminal Illness” means a medical condition which in the opinion of a relevant specialist(s) approved by the Insurer would result in the life span of the Cardmember being reduced to a period of such a medical condition.
All benefits under Credit Cover shall be payable to the Bank and applied to payment of outstanding bills on the Cardmember’s Credit Card. Receipt of such benefits by the Bank shall discharge the Insurer with respect to all claims under Credit Cover Scheme.

e) Fraudulent Usage and Counterfeit Activity Benefit
In the event of any Confirmable Fraudulent Usage or Counterfeit Activity on the Cardmember’s Credit Card, the Cardmember shall be relieved of the amount of his Indebtedness plus credit card charges on the Indebtedness incurred on account of such Confirmable Fraudulent Usage or Counterfeit Activity. “Confirmable Fraudulent Usage or Counterfeit Activity” means any alleged fraudulent or counterfeit activity on the Credit Card undertaken by any unauthorized person, which can be verified and confirmed, to the satisfaction of the Insurer, to have been conducted illegally and without the permission or acquiescence, direct or indirect, of the Cardmember.

GENERAL CONDITIONS

Premium

Premiums are payable at the rate of 50 paisas for every Rs. 100 of the current balance shown on the Cardmember’s Statement of Account each month. The Bank shall pay all premiums under this policy to the Insurer on monthly basis, in arrears, with the amount of the premium being charged to the Cardmember’s account. If the Cardmember fails to pay “Total MinimumPayment Due” in respect of the last statement of account on its due date then the Bank shall stop payment of the premium to the Insurer. If this “Total Minimum Payment Due” is not paid within a period of 30 days, since it is due, then the Cardmember shall not be entitled to claim any right and benefits under the Credit Cover Scheme. The insurer may at any time vary the prescribed rate of premium. Subject to the requirement of statute, notification of any such change shall be given to the Cardmember by the Bank either in writing or be publication thereof.

Limitations and Reductions

a) No temporary Total Disability Benefits shall be payable for the first forty days of any period of Temporary Total Disability.
b) The maximum cumulative amount of benefits payable under Credit Cover Scheme for any one Event shall not exceed Rs.2.0 million.

Termination of Insurance

Without prejudice to any other provision herein, the insurance provided hereunder in respect of the Cardmember shall terminate on the happening of the first of the any of the following events:

a) Cardmember’s death, terminal illness, or permanent total disability;
b) Cancellation of the Cardmember’s Credit Card Facility, which is done when the payment is overdue for 3 months (60 days);
c) The Cardmember having attained the age of 65 years;
d) Non payment of premiums by the Bank to the Insurer for a period of thirty days after they have become due;
e) Any other date on which the Cardmember ceases to be eligible for assurance for any fraudulent or criminal reason affecting the assurance hereunder.
f) Written notice from the Cardmember that the insurance be cancelled.

Claims

Written notice of claim must be presented to and received by the Bank within 45 days of occurrence of insured Events. All claims shall be subject to such discharge, evidence of claim, proof of age and occupation and other information and evidence as the Insurer may require. The Insurer at its own expense shall have the right to ask for any medical exam as often it may reasonably require during the pendency of a claim. At any time after a claim has been submitted under this Credit Cover Scheme, the Bank may in its absolute discretion restrict or cancel Cardmember’s right to use his Credit Card. The Cardmember should not attempt to use his Credit Card during any period where its use has been suspended.

Evidence of Indebtedness

In determining the amount of any benefit, the Insurer is entitled to rely on any statement in writing as to the amount of the Cardmember’s Indebtedness or Monthly Installment which has been signed on the Bank’s behalf by a responsible officer.

Exclusions

No benefit will be payable under this Credit Cover Scheme if the Death, Terminal Illness or Disability results directly, wholly or partly as a result of or related to:

a) Suicide within 13 months of Commencement Date;
b) Sickness occurring within 28 days of Commencement Date;
c) Disease and incapacity or bodily injury which existed prior to
i) Hazardous sports such as motorcycling, hunting, steeple chasing, mountaineering, racing of any kind, winter sports and diving;
j) Direct or indirect result of Human Immuno Deficiency Virus (HIV).

General

The Bank is only acting as an agent in providing this facility and cannot be held responsible for setting claims emanating from this Scheme or for the approval or rejection of any claim. The Bank shall consider to accept for the Credit Cover Scheme any person who is an Account holder of a Credit Card Facility and confirms to the Bank’s usual applicable conditions as determined from time to time at the Bank’s sole judgment and discretion. Either the Bank or the Cardmember may cancel the Credit Cover at any time by giving the other a notice in writing of 15 days. In addition to the above terms and conditions and unless the context hereof otherwise requires, this Credit Cover product shall be subject to and be governed by the pertinent provisions and definitions that are embodied in the credit Card Agreement and are not expressly provided for herein.

ALFALAH CREDIT ON PHONE

Terms and Conditions

1. I/ We (hereinafter referred to as the “Customer”) hereby request and authorize Bank Alfalah Limited Pakistan (hereinafter referred to as the “Bank”) to enroll my/our Card Account for the Credit on Phone facility (hereinafter referred to as the “COP”) and further transfer it to Step-by-Step payment plan facility (hereinafter referred to as the “SBS”). The Bank is offering this facility to all the members of the Bank that hold the Credit Cards issued by the Bank for more than 6 months.

2. The Purpose of Credit on Phone is to enable the Customer to purchase Goods and Services and transfer such facility/transaction(s) amount(s) in SBS and repay the amount of the same in equal monthly installments in accordance with these Terms and Conditions.

3. If the Customer meets the Terms and Conditions of Bank’s Credit Card and also the Terms and Conditions specified herein, he/she may be eligible for enrolling in COP/SBS. COP/SBS is available and will only be offered to those customers, who abide by the Credit Card Conditions meet the minimum transaction floor limit and have the required Credit Limit on his/her Credit Card Account.

4. Up to 75% of credit limit (Maximum) or Minimum PKR 3,000 on the said Credit Card Account can be availed as COP and further converted into SBS, however, the Bank may at any time, without giving prior information to the Customer,change the above mentioned limits.

5. The Credit on Phone transaction(s) shall be only transferred to SBS for full amount(s). The Bank will not allow partial amount(s) of a transaction(s) to be transferred on to SBS.

6. The Customer having available credit limit can ask for the transference of his/her specified amount to issue a pay order issued in his/her own name or get the Credit amount to his/her account maintained in Bank Alfalah branch. The Customer will be able to utilize credit limit from time to time by giving oral instructions, through telephone to the Bank’s 24-hour Call Centre/PBO. The personnel at Call Centre, having verified the identity of the Customer and obtaining other necessary details, shall capture the detail on the basis of the information provided by the Customer. The bank shall not be responsible for any error/mistake made by the Customer in communicating or giving instructions to the Bank relating to Credit on Phone transaction amount, to SBS.

7. The Bank would not be bound to act upon any oral instructions purporting to have been given by the Customer unless the Bank can,during such oral instructions, verify any personal/financial information appearing on or resulting from the Customers Bank Alfalah Credit Card Application Form and/or Credit Card Account. The Bank reserves the right to select the item for verbal verification and/or to reject any oral instruction without assigning any reason(s) whatsoever.

8. On receiving the oral instructions the Bank may, if it deems fit, convert the Credit on Phone transaction into a SBS transaction in accordance with these SBS Terms and Conditions and the provisions applicable to that specific offer.

9. The SBS Terms & Conditions may vary from one offer to another and different Installment Charge Rates can be levied based on the nature of offer and duration of the Installment Plan opted by the Customer.

10. The Bank reserves the absolute right to accept/reject the request for Credit on Phone and the conversion of the transaction to SBS.

11. The Bank will not be liable for any damage or loss incurred by the customer arising out of under COP/SBS for any negligence, breach of statutory or other duty on the part of the customer to affect Customer’s obligation to continue paying the SBS monthly installments to the Bank.

12. If the Customer defaults in the COP/SBS plan or contravenes the Terms and Conditions herein, the Bank will have the right to recover from the Customer, any loss or damage as a consequence of such default or breach.

13. The Bank is entitled at any time and without any prior notice or liability to the Customer in any manner whatsoever to terminate COP/SBS or cancel or vary its benefits or features, or vary, or add or delete any of these Terms and Conditions. The Bank is also entitled to determine a floor limit for the minimum amount allowed under the COP/SBS for each particular offer.

14. The Bank reserves the right to disqualify any Customer from further participation, if in its judgment, the Customer has in any way violated these Terms and Conditions, or has violated the Credit Card Terms and Conditions.

15. The Bank shall be entitled to disallow/refuse any application form submitted by the Customer to it under COP/SBS without assigning any reason whatsoever.

16. The Bank shall not be liable if it is unable to perform its obligations under these Terms and Conditions for any reason whatsoever.

17. These Terms and Conditions shall be without prejudice to the existing Credit Card Conditions governing the issue of and use of the Bank’s Credit Card and shall apply to COP/SBS.

18. If at any time, dispute arises in connection with the COP/SBS or these Terms and Conditions, the Bank’s decision in connection with the same shall be final and binding. The Bank reserves the right to terminate the COP/SBS without prior notice.

19. Each of these Terms and Conditions shall be severable and distinct from one another, if at any time anyone or more of such Terms and Conditions becomes invalid, illegal, or unenforceable, the validity, legality or enforceability of the remaining provisions shall not be in any way impaired or affected thereby.

20. The Terms and Conditions shall be governed and construed according to the laws of Pakistan and only the courts in Lahore shall have jurisdiction to settle any dispute with regard to them.

21. Force Majeure: In the event of the occurrence of a Force Majeure event that directly affects the ability of the Bank hereto to perform its obligation hereunder, the Bank shall be entitled to suspend performance of such an obligation for the duration of the Force Majeure event. Force Majeure includes acts of God, war, riots, hostilities, revolution, civil commotion, strike, epidemic, accident, fire, flood, earthquake, explosion, blockade, and or any other cause similar to the kind herein enumerated or of equivalent force not within the control of the Bank.

22. The Customer agrees that the Customer shall not have any claim of any kind against the Bank on the basis of or arising out of or relating to any of the instructions given above & that the Bank, its relevant officers & employees shall not be liable for any action undertaken pursuant to any instructions issued by the Customer.

23. The Facility can only be availed till such time, as the Total Outstanding does not exceed beyond the Credit Limit notified by the Bank to the Customer for the Customer’s credit card. At any time if making payment of the amount will result in exceeding the Credit Limit, the Bank will not be obliged to pay the Amount in terms of the instructions for the Facility and will not act upon the Customer’s instructions and the Customer will not be able to avail the Facility exceeding the Limit. Bank does not undertake any responsibility whatsoever for nonpayment of any such Amount, and/or any resulting charges/mark-up/losses or any other liability as a result of such non-payment to the beneficiary or any other party.

24. A processing fee of 2% will be applicable per transaction. The Bank reserves the right to change all the COP/SBS related fees and charges at its sole discretion.

25. Pre-closure penalty will be 5% of remaining Credit amount or Rs. 1,000 (whichever is higher).

26. The Cardmember agrees to reimburse the Bank for payment of any stamp duties and/or excise or other similar taxes or levies payable in connection with any advances, finances or credit provided by the Bank to the Cardmember or any Supplementary Cardmember.

The bank may from time to time change the Terms and Conditions set out herein. Subject to the requirement of statute, notification of any such change shall be given to the Cardmember by the bank either in writing or by publication hereof.

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