Your partner wherever you go!
Your partner everywhere and is globally accepted and welcomed at
locations displaying the VISA logo. It is accepted at nearly 27
million locations in more than 150 countries around the globe and at
over 2200 establishments in Pakistan.
Alfalah VISA Platinum Card lets you pay for shopping, travel,
entertainment, meals and much more. You have access to cash at more
than 1 million ATMs worldwide and 2200 1Link ATMs in Pakistan. With
your Alfalah VISA Platinum Card and PIN (Personal Identification
Number) you can withdraw any amount upto 75% of your assigned credit
limit.
You can generate PIN through IVR (Interactive Voice Response).
Please ensure that your PIN is kept safe and confidential. In case
it gets known to someone else report the matter to our Toll Free
number 0800-22225.
You also have the option of withdrawing cash by requesting an
Over-the-Counter Cash Advance at 3,60,000 financial institutions
worldwide or at any Bank Alfalah Branch/ATM or participating VISA
member banks in Pakistan.
Monthly Card Statement
To keep a check on the transactions you have made on your Alfalah
VISA Platinum Card, you will receive a monthly statement indicating
the following:
- Purchases
- Cash withdrawals
- Service Charges
- Applicable fee (if any)
- Fortune Reward Points
If you fail to receive your statement within 7 days of your
statement date, immediately inform our phone Banking Staff at
0800-22225.
24-Hour Phone Banking Service
Our 24-Hour Phone Banking Service is there to help you with your
requests. Our well-trained and qualified Phone Banking team will be
able to assist you in:
a. Activating your card
b. Answering your queries
c. Registering your complaints
d. Reporting a lost / stolen card
e.Making bill payments
Foreign Transactions
Transactions made outside Pakistan will be converted from the
transaction currency to US Dollars, based on international exchange
rate prevailing on that date (Currency Conversion rate is a rate
selected by VISA from the range of rates available in wholesale
currency markets for the applicable processing date, which may vary
from the rate VISA itself receives, or the government-mandated rate
in effect for the applicable processing date in each instance, plus
or minus any adjustment determined by the issuer). In order to
assist card members, all transactions will be converted to Pak
Rupees for payment. This conversion will be based on the market
exchange rate quoted by authorized money changers and in accordance
with the Bank’s Procedures applicable from time to time.
Q&A
Q. Please define different scenarios to levy service charges.
A. Following are different scenarios to levy service
charges on the monthly bill statement.
Cash Advance / BTF: Bank Alfalah cardholders can avail
Cash Advance Facility up to 75% of their credit limit. Bank Alfalah
also offers an easy and convenient way to settle their payments on
all their existing credit cards by Balance Transfer Facility (BTF).
The service charges on above two facilities are taken from the date
of transactions either customer is Transactor (explained below) or
Revolver (explained below).
Example: If a customer avail cash advance or BTF of
Rs.10,000 on 01-1-2008 and pay whole 10,000 on 06-1-2008. He /she
will also be charged with 5days service charges on 10,000. In case
of partial payment, please see the details in heading Revolver.
Transactor: Transactions other than cash advance / BTF and
fees are called retail transactions. Transactor is the cardholder
who pays off all his/her liabilities (mentioned in monthly
statement) within due date, and no services charges is levied on
such account.
Example: If a cardholder shops for Rs.10,000 in a month
and within due date pays whole Rs.10,000 and being Transactor no
service charges will be imposed at all, if there is no BTF and cash
transactions / Call & Pay.
Revolver: Revolver is the cardholder who does not make
full payment at due date or even makes partial or minimum payment.
For first time revolver, service charges will be charged on all
transactions appearing in current statement and previous month
statement from date of transactions. For second time revolver,
service charges will be levied on carry forwarded balance from
billing cycle date and on all transactions from transactions dates
appearing in the statement. Any SBS installment will be treated as
retail transaction and services charges will be levied.
Example: If a cardholder shops for Rs.10,000 in a month
and at his/her due date pay Rs.5,000 , first Bank will charge
him/her on Rs.10,000 till the date of partial payment i.e Rs.5,000.
And from the date of partial payment onward, charges will be on
remaining Rs. 5,000.
SBS/Installment Plan: Bank Alfalah cardholders can convert
any transaction with the amount of Rs.3,000/- and above to a step by
step (SBS) payment plan. It gives the cardholder the flexibility to
convert his/her large payments into small-equally monthly
installments. The customer is billed with principal and service
charges separately on every month.
Q. How much is my credit limit?
A. Your credit limit is the maximum amount of
credit approved in writing by Alfalah VISA. It is the amount that
can be accessed through your credit card account. It also appears on
your monthly statement.
Q. How is my credit limit assigned?
A. The credit limit assigned to you is based on
your income, net worth and credit worthiness determined from the
information provided by you to us.
Q. What is the minimum amount I have to pay?
A. The minimum amount payable by you is 5% of
the outstanding balance, or the minimum payment amount appearing on
your card statement.
Q. How and where do I make my monthly payments?
A. You can make your monthly payments by:
- Paying cash over the counter at any Bank
Alfalah branch.
- Sending a cheque / pay order / draft in
the name of Bank Alfalah Credit Cards by mail or through the
Drop Box at Bank Alfalah Branches. Rs. 800 will be charged on
all cheques that are returned unpaid. Please indicate your name
and card number on the reverse side of the cheque.
- Auto debit for Bank Alfalah Customers
(minimum balance or the total amount).
Q. What should I do if my address is changed?
A.You can inform us of your new mailing address
by either sending a signed written request to Bank Alfalah Credit
Cards, or by sending us the completed address change form on the
reverse side of your monthly statement.
Q. What do I do if I encounter a problem with my Card
Account?
A. If at any time, you face a problem regarding
your Alfalah VISA Platinum Card, please call our 24-Hour Phone
Banking Service at 0800-22225; or write directly to Bank Alfalah
Consumer Finance Division, 8-Ali Block, New Garden Town, Lahore.
Q. What should I do if my Card is lost?
A. If your Card is lost or stolen, please report
it to our 24-Hour Phone Banking Service immediately.
Q. What if I have a discrepancy / error on my monthly
statement?
A. If you notice any error or discrepancy in
your monthly statement, report the matter to our 24-Hour Phone
Banking Service immediately and confirm it in writing to our
Customer Services within 7 days of your statement receiving date. In
order to check statement entries and keep track of all your
transactions, retain all your sales slips and printed receipts.
Q. Can I exceed my assigned Credit Limit?
A. Yes, in case of medical emergencies or travel purposes
you can exceed your assigned credit limit with the prior approval of
the Bank.
In case, you exceed the limit without the Bank’s prior approval,
your card will be subject to Excess Limit Charges as per the
Schedule of Charges.
Alfalah Merchant Acquiring
Being the largest issuer of credit cards in Pakistan, Bank Alfalah
Limited further aims to provide even better quality services to its
customers.
Now Bank Alfalah has provided the merchants all over Pakistan with
POS terminals, aiming to facilitate Alfalah Credit Card customers
and providing them with an opportunity to avail countless benefits
and promotions, based on our joint marketing initiatives.
An instant installment plan feature enables cardholders to convert
any transaction conducted at Bank Alfalah merchants to easy
installments of 3 to 36 months at the time of transaction. Bank
Alfalah has also introduced GPRS based mobile card acceptance
machines for home delivery merchants. In addition, Ethernet POS
terminals have also been installed at merchants with multiple
counters to facilitate them in carrying out their day-to-day
business without engaging their telephone lines.
Convenience & Reliability
AutoDebit:
This facility is specially designed for our account holders. It
gives you the option of making your minimum or full payments due as
specified in your Alfalah VISA monthly statement through your Bank
Alfalah Account..
If you are not a Bank Alfalah Account holder and wish to avail this
facility, kindly contact your nearest Bank Alfalah branch.
Acceptance at 1LINK ATMs:
Avail Cash Advance upto 75% of your credit limit at over 2200
1Link ATMs in Pakistan in addition to over 1 million ATMs worldwide.
Utility Bill Payments:
Now utility bill payments* can be made through Alfalah VISA
Platinum credit cards either by calling the Call Center or through
Direct Debit instructions.
*Available on FESCO, HESCO, GEPCO, LESCO, IESCO, KESCO, SSGC,
SNGPL, PTCL & Warid. Other companies shortly to be signed.
Credit Card Bill Payment through Alfalah HilalCard:
Now Bank Alfalah account holders can make their credit card bill
payments through Alfalah HilalCard by using this facility on ATMs.
Special Offer on Warid post paid connections:
Warid post paid connections are being offered to Alfalah
cardholders with exciting features.
Instant SBS Monthly Installment Plan:
Bank Alfalah cardholders can convert any transaction of Rs. 1,000
or above into easy installments of 3, 6, 12, 18, 24, 30 and 36
months’ tenures at the time of transaction on Bank Alfalah
merchants.
Alfalah Cards SMS Facility
Alfalah cardholders can get SMS for card usage, mini statement,
payment receipt confirmation, etc. A call can be made at 0800-22225
for registration.
Alfalah Life and Children Education Insurance:
Bank Alfalah is now providing Life and Children Education
Insurance on Alfalah Credit Cards by making monthly, yearly or
reward points based premium payments.
Call and Pay Facility:
Cardholders now have the convenience of using their cards to
make payments even on locations where credit cards are not accepted
by calling our 24 hours Call Center and getting pay orders issued to
any third party through debit to Alfalah Visa Credit Card.
Prepaid Mobiles Top ups:
Alfalah cardholders are also being provided the facility to get
their prepaid mobile connections of any company topped up by just
one call to 24 hours Call.Center.Alfalah credit cardholders can also
use their reward points to get the prepaid mobile top ups.
Free Supplementary Cards:
All Bank Alfalah basic cardmembers can apply for upto 6
supplementary cards.
Alfalah Credit on Phone:
Alfalah cardholders can call the Call Center and get credit upto
75% of their available credit limit assigned by Bank Alfalah or
available credit limit whichever is lower at just 2% per month (24%
APR). Payment of credit amount can be made to them through a cheque
at the doorstep or directly into the account in Bank Alfalah.
Protection
Zero Loss Liabilityy
If you ever lose your card, Bank Alfalah ensures that you never
have to worry about it. You are covered for all fraudulent charges
made on your card as soon as it has been reported lost to us. Just
make sure that you report the loss immediately upon discovery. You
are completely secure against loss/theft after the card loss has
been reported to us.
Travel Accident Cover
Get a comprehensive cover in case of an accident while travelling
on any vessel / vehicle. The transaction, however, must be made on
your Alfalah VISA Platinum credit cards. The accidental cover value
is Rs. 30 million for Alfalah VISA Platinum basic card holders.
Coverage
- Death: 100%
- Permanent total loss of both eyes and two
limbs: 100%
- Permanent total loss of one eye and one
limb: 75%
- Permanent total loss of one eye or one
limb: 50%
- Permanent total loss of one finger or
thumb or toe: 10%
Step-By-Step (SBS) Monthly Installment Plan
Now you can convert any transaction amount of Rs. 3000/- and
above, to a Step-By-Step payment plan. It gives you the flexibility
to convert your large payments into small equal monthly
installments.
What Transaction can I Transfer to SBS?
- Retail Transactions (Domestic &
International)
- Cash Transactions (Domestic &
International)
- Balance Transfer Transactions
How Can I Apply?
It is a simple three-step process:
- Fill in the SBS application form-available
at any Alfalah Branch or Card Centre (required only at the time
of first transaction, when you apply for SBS plan.)
- Call at 0800-22225 and book the
transaction under SBS.
- Choose from 3, 6, 9, 12, 18, 24, 30, 36
months affordable payment plan.
Terms and Conditions
- Minimum transaction amount should be Rs.
3,000/-
- A processing fee of 2% will be applicable
per transaction.
- Pre -closure penalty will be 5% of
remaining loan amount or Rs. 1,000 (whichever is higher).
- SBS Plan is not applicable on partial
transaction amounts.
Through Alfalah VISA amazing SBS plan, you can get household
appliances, travel packages and other products of everyday use at
convenient and easy installments facilitating you to enjoy a life of
luxury best suited to your convenience.
Balance Transfer Facility (BTF)
Offering an easy and convenient way to settle payments on all
your existing credit cards in Pakistan @ 1.5% per month (18% APR).
This rate can be reduced to an incomparable rate of 0.99% per
month (upto 21.44% APR) if the Balance transfer transaction amount
is converted to Step-By-Step (SBS) Monthly Installment Plan within
TEN days of the transaction.
Just fill in the Balance Transfer application form available at
all Bank Alfalah branches or call 0800-22225 for more information.
Example:
On a transaction amount of Rs. 6,000/- the installment for 36
months is Rs. 271.68 per month (i.e. 6000 x 0.04528).
|
Payments Plan |
Normal SBS |
BTF conversion to SBS |
|
|
Factor @
1.75% p.m |
APR |
Monthly Installment
(Rs.) |
Factor @ 0.99% p.m |
APR |
Monthly Installment
(Rs.) |
|
03 months |
0.35083 |
31.23% |
2,104.98 |
N/A |
17.73% |
N/A |
|
06 months |
0.18417 |
35.15% |
1,105.02 |
0.1766 |
20.09% |
1,059.60 |
|
09 months |
0.12861 |
36.36% |
771.66 |
0.121 |
20.90% |
726 |
|
12 months |
0.10083 |
36.74% |
604.98 |
0.0932 |
21.25% |
559.2 |
|
18 months |
0.07306 |
36.68% |
438.36 |
0.0655 |
21.44% |
393 |
|
24 months |
0.05917 |
36.22% |
355.02 |
0.0516 |
21.37% |
309.6 |
|
30 months |
0.05083 |
35.66% |
304.98 |
0.0432 |
21.21% |
259.2 |
|
36 months |
0.04528 |
35.07% |
271.68 |
0.0377 |
21.01% |
226.2 |
Credit Cover
- Low Rates - High Protection
- Protection against Uncertainties
- While You Recover - We will Cover
- Convenient and Hassle - Free
Powerful protection against the uncertainties of life. In the
unfortunate event of prolonged illness, or temporary disability
exceeding 45 days, we will pay the minimum outstanding amount on
your Alfalah VISA Platinum Card. In case of the cardholder’s death,
the loved ones have no cause to worry about outstanding credit card
payments. All basic cardholders up to the age of 65 years are
provided with this coverage up to the maximum of the outstanding
amount including all supplementary card balances. Please refer to
the Terms and Conditions for Credit Cover given in this booklet for
further details on the applicable rights and obligations.
Alfalah Credit Cover also has a range of features (like coverage
against confirmable fraudulent usage, counterfeit activity or any
other unforeseen circumstances covered in our new Credit Cover
policy) designed to protect you from the setbacks of life, at
affordable rates.
Being automatically enrolled to the benefits of Credit Cover, you
do not need to complete any separate forms or submit any extra
applications for it. You will just be charged 0.50% of your
outstanding amount in each monthly credit card statement as “Credit
Cover Premium”. If you don’t require Credit Cover, then simply call
our 24-hour Phone Banking Service at 0800-22225.
Cash Advance Facility
75% of your credit limit
Now you can avail Cash Advance Facility up to 75% of your credit
limit, subject to availability of limit. Enjoy the benefits of this
exclusive offer on your Bank Alfalah Platinum credit card. You can
get cash from ATMs or cash counters of Bank Alfalah branches and
other VISA member banks in and outside Pakistan.
Women Exclusive
A credit card exclusively for women
Now for the first time in Pakistan, Bank Alfalah has introduced a
credit card exclusively for women. This card has its unique features
which have been tailor-made for the women in Pakistan.
Liability
The liability of this card depends on what basis this card has
been applied for:
- If the female is applying on her own
income basis, she herself will be liable to pay for the amount
spent through the card(s).
- If the female is a house wife and does not
have any direct income source, she can apply for the card
through the person responsible for the household (i.e. husband
or father) who will sign an undertaking to be responsible for
the amount spent through all the card(s) issued under this
scheme.
Supplementary cards
All Bank Alfalah basic card members can apply for supplementary
cards in separate categories including Son’s Card, Daughter’s card
(children who are above 13 years of age) and House Staff’s card.
This feature has been introduced for the first time in Pakistan, yet
another pioneering feature by Bank Alfalah Credit Cards. In
addition, supplementary cards can be issued to anyone you like thus
giving you complete freedom of choice.
Separate card design for each category
Each supplementary card category contains its own specific design
of card. These card designs have been specifically designed keeping
in view the trends and tastes of the modern day young generation who
has the desire to look exclusive in themselves. Not only can you get
supplementary cards in unique designs for your son, daughter and
house staff, but any other person can also enjoy this privilege
using your own card design.
Separate spending limit for each category
Not only are the card designs unique, the basic card member can
also assign a separate percentage or amount of the total credit
limit of the credit card account to each of the supplementary cards.
So, whether it is your son who needs his monthly pocket money, or
your daughter needs to make school fees payments, or your chef,
chauffeur or maid is usually the one who buys all the groceries it
is you who will decide how much credit each of them gets for it.
Control over household expenses
Alfalah VISA credit card helps in controlling your household
expenses, that is why it is the best suited card available in the
market. By using this card, you can:
- Control your son and/or daughter’s
spending habits.
- Control your household expenses by giving
a supplementary card to your house staff responsible for day to
day shopping.
- Forget about the need to keep a record all
the time of each expense made from your household budget, your
monthly statement will show the detail of each transaction.
- Give cards to children with fixed spending
limit and feel free of the tension of giving them allowances and
monitoring their spending habit.
Buy your dreams online
Alfalah VISA Platinum Credit Card usage on the Internet
If you want to shop through Internet with Alfalah VISA Platinum
credit card, just call at our Toll Free number 0800-22225 and get
this facility activated on your card.
Security - in case used on the Internet
In case you need to use your card on the Internet, your card will
be activated on receiving a call from you at 0800-22225. Your
Alfalah Platinum Card’s Internet usage facility will be activated
for a limited time period as per your instruction, after which
system will automatically close this facility to avoid any misuse.
You can get this facility activated again anytime when required.
If you often use your credit card on the Internet and want to
keep this facility active permanently, just send a written request
with your signatures to “Bank Alfalah Consumer Finance Division, 8-Ali Block, New Garden
Town, Lahore.” or drop it into any drop box available in all Bank
Alfalah branches.
NOTE: Bank Alfalah will not be responsible for
any misuse of your credit card on the Internet.
Reward Yourself
Your Fortunes
For every Rs. 50 you spend on your Alfalah VISA Card, you will
earn 1 Fortune point. Your accumulated Fortune points can be
exchanged for a whole range of items displayed in our Fortunes
Catalogue. It offers a wide range of lifestyle categories catering
to your own and your family’s taste.
Redeem your Fortune Points
Once you have accumulated enough points to redeem the gift of
your choice, fill out a simple form available at all Bank Alfalah
Branches or call our Toll Free Help Line at 0800-22225 and order the
item of your choice. The Redemption Certificate will be delivered to
you at your billing address. The reward item requested for will
either be sent along or the redemption certificate will contain
further instructions on your reward.
Points’ Expiry
All accrued points will expire and will no more be available for
use if not utilized within 2½ years of the statement date. For more
details please review the FAQs and Terms & Conditions given in the
Fortunes Rewards Catalogue or our website.
FTO (Fast Track Option)
In case you don’t have sufficient points or you want to save some
points for another reward, you can make use of this option. A reward
that has been marked as FTO is redeemable against a combination of
Fortune points and rupee payment.
To avail the FTO facility, all you
need to do is:
Step-1 Simply choose the reward of your choice that has
been marked FTO in the catalogue.
Step-2 Accumulate the points indicated in the FTO Grid.
Example:
For a Coffee Maker from Black & Decker of item code# BD05, you
need to accumulate 3,650 points only.
The rupee contribution for the reward i.e. Rs. 1,095 would be
posted as a charge on to your Card account which will reflect in
your next Monthly Account Statement.
Reward Points Transfer
We offer a new facility for your benefit allowing points from
two or more basic cardholders to be combined for redemption of any
reward item. This will enable our cardholders living in a household
or having a group of friends to redeem items of their choice and
gift their points to anyone they like.
Basics of your Card
- Upon receiving your card, kindly sign it
immediately on the signature panel at the back of your card with
a non-erasable ball point pen.
- Your card is valid till the expiry date
shown on your card. Cardholders with a good credit history will
receive a renewal card for the next membership period before the
expiry date mentioned as “Until End” date on your card.
- In case of a change of particulars, for
instance address or telephone numbers, kindly intimate the Cards
Division or our Phone Banking Service at your earliest.
- Please mention your Card Account Number in
all correspondence and on all cheques.
- To request additional supplementary card(s),
call 0800-22225 or contact any of the Bank Alfalah Branches.
- Do read the Terms and Conditions
thoroughly before signing/using your card.
- Kindly refer to the Schedule of Charges
for details of all charges and fees associated with the use of
your credit card. For any queries related to your Bank Alfalah
VISA Platinum Card, please contact our Toll Free No. at
0800-22225.
How to use your Card
Your Alfalah VISA Platinum Card is accepted at over 27 million
physical locations in more than 150 countries around the globe, with
more than 22,000 establishments in Pakistan.
- Your Alfalah VISA Platinum Card is
welcomed at all merchant outlets displaying VISA/PLUS sign in
Pakistan and around the world.
- To make payment, present your Alfalah VISA
Platinum Card at the time of
making the payment and inform the cashier of your mode of
payment.
- The merchant establishment will “Swipe”
your VISA Card on the POS
Terminal/Manual Imprinter. (Manual imprinters are not applicable
in case of Alfalah HilalCard and VISA Mini)
- The merchant will request you to sign the
charge slip.
Remember:
- While using your Card at any merchant
establishment, ensure that
all details have been entered correctly and completely before
signing
the charge slip.
- Always use the same signature as on your
card.
- After using your card at a merchant
establishment, make sure that
the card returned is yours.
- Retain your copy of the charge slip for
future reference.
Cash withdrawals
AT ATMs & CASH COUNTERS
Now, your Alfalah VISA credit card gives you easy access to cash
24 hours a day, 7 days a week through ALFALAH ATMs!
- Alfalah VISA Platinum Card can be used on
more than 1 million ATMs around the world to withdraw any amount
upto 75% of your Credit Limit.
- Insert your Alfalah VISA Platinum Card in
the ATM slot.
- VISA screen will appear.
- Enter your ATM PIN
- Enter the desired amount to withdraw.
- Take your VISA Card and amount withdrawn.
You also have the option of withdrawing the cash by requesting an
Over -the -Counter cash withdrawal at all VISA member financial
institutions worldwide, or at any of the Bank Alfalah branches.
Monthly Card Statement
Each month upon receiving your monthly statement make sure to
check the following:
- Card Account Number:
Your Card Account Number(s) is clearly stated on your statement.
- Statement Date:
The date on which the statement is generated.
- Page:
This indicates the number of pages your statement consists
of.
- Transactions’ Description:
This indicates the date of transactions made, transaction
reference, name of merchant establishment, amount charged and
currency type (if the transaction is made on any currency other
than Pak Rupees) to your Card Account.
- Credit Limit:
This indicates the total credit limit assigned to you for all
your Cards (Primary and Supplementary)
- Payment Due Date:
The date by which your payment should reach Bank Alfalah to
avoid any late payment charges.
- Current Balance:
This figure indicates the total outstanding amount on your Card
Account on the statement date.
- Payment Coupon:
The upper portion of your statement carries the payment coupon
to be used for making payments. Fill this out carefully and
attach it along with the cash/cheque payment. Detailed
information on charges, payment options, etc. has also been
provided at the back of your statement for reference and
convenience.
- Fortunes Rewards Summary:
This indicates the detail of fortune points - carry forward,
earned this month, adjustments, redeemed and available points.
- Examine your Card statement and
immediately inform the bank of any irregularity or error in your
statement.
Protect your Card
In case your card is lost or stolen or your PIN is disclosed, you
just need to immediately report the loss by calling the Bank Alfalah
Toll Free 0800-22225, so that your card can be blocked. It is also
advisable to report the loss in writing to the bank. A new card will
be issued to you within 1 week of reporting this loss. Your replaced
card will be delivered only at your Alfalah VISA Platinum Card
correspondence address within Pakistan. You are protected from any
purchase transactions done on your card, from the time you report
the loss to us. There will be a nominal charge of Rs. 500 for
replacement of the card.
Please follow these guidelines for your safety as you enjoy the
convenience of technology. However these guidelines are general;
therefore, specific precautions may be taken as warranted by the
situation and technology.
Choosing PIN:
- Do not use a number or numbers that can
obviously be associated with you - for instance your telephone
number, birthday, your street number, driving license number or
popular number sequences (such as 786 or 2008 or 1111).
- Ideally choose a random combination of
numbers this is the hardest for a criminal to guess. If this is
difficult for you to remember then perhaps use a combination of
double numbers e.g.99 along with two others that have some
meaning for you.
- Change PIN number at frequent intervals.
Keeping Your PIN a Secret:
- Do not allow anyone else to use your card,
PIN or other security information.
- Always memorize your PIN and other
security information. If the PIN you are provided with is
difficult to remember, change it to something more memorable at
an ATM as soon as possible.
- Always take reasonable steps to keep your
card safe and your PIN secret at all times. Neither your bank
nor any agency is authorized to ask you to disclose your PIN.
- Never write down or record your PIN or
other security information on card or at a place easily
accessible by others.
Precautions While Using ATMs (Automated Teller Machines):
Automated Teller Machines (ATMs) provide a fast and convenient
banking alternative for account holders. You can bank when you want
and where ever you want because locations are so convenient. In
order to mitigate risks of theft & frauds, we are providing these
ATM safety tips to help protect you and your account.
Remember, ATM theft can occur in two ways:
- Unauthorized withdrawals from an account
or
- The physical theft of cash as a person
completes a transaction.
The following advice for cardholders using cash machines will
help minimize the chances of becoming a victim of such incidences.
Choosing an ATM:
- Always observe your surroundings before
conducting an ATM transaction. If you see anyone or anything
that appears to be suspicious, cancel your transaction and leave
the area at once. If there is anything unusual about the cash
machine, or there are signs of tampering, do not use the machine
and report it to the bank immediately.
- After dark, only use ATMs that are
well-lighted.
- If possible, choose a machine in a busy
area. A heavily trafficked location means additional security.
- If you are followed after using an ATM,
seek a place where people, activity and security can be found.
Using an ATM:
- Use your body to block the view of your
transaction. Especially as you enter your PIN and take your
cash. If necessary, ask a person to leave, even if that person
is just curious. If the ATM is in use, give the person using the
machine the same privacy you expect. Allow them to move away
from the ATM before you approach the machine.
- Do not accept help from strangers and
never allow yourself to be distracted.
- Please call our Toll Free 0800-22225 for
customer support.
- While paying the utility bills on ATM,
check the transactions details with the billed amount, customer
ID on original bill. Keep the transaction slip safe so that it
can be referred to if the paid amount appears as arrears in next
billing cycle.
- Focus your attention on ATM screen and
take due care in the selection of buttons (touch the parallel
area in case the screen is sensor one) to ensure the execution
of desired transaction/funds transfer. Before pressing/touching
the keyboard button enter the required information cautiously.
If you pressed/touched the wrong button then transaction
reversal is not possible.
Leaving an ATM:
- After completing your transaction,
remember to take your card back.
- Once you have completed a transaction,
discreetly put your money and card in your pocket before leaving
the cash machine. Do not count cash at ATM machine.
- If the cash machine does not return your
card, report its loss immediately to your bank.
- Don't discard your receipts and
mini-statements or balance inquiry slips which contain important
information. You get a receipt every time you make an ATM
transaction.
- Tear up or preferably shred your cash
machine receipt, mini-statement or balance enquiry when you
dispose them of.
Precautions While Using Point of Sales (POS):
- Banks usually watch the cards transactions
at point of sale (POS), to sort out if there are any unusual
transactions, for the safety of customers and risk aversion. In
such circumstances you may be contacted by your bank for
authentication and confirmation of transactions. You are
required to confirm your genuine transactions but do not
disclose your PIN, Password etc. Such vigilance at both ends
will bring synergy in the security of e-banking.
- Always check your credit card when
returned to you after the purchase.
Safe Internet Transactions / Shopping Virtually and with
your Cards:
- Please beware of possible internet frauds,
persuasive and attractive traps of hackers.
-
- Make sure your computer has up-to-date
anti-virus software and a firewall installed. Firewalls can
monitor both incoming and outgoing internet traffic and
anti-virus will protect your computer against Trojan and worm
attacks..
-
- Two of the most popular browsers are
Microsoft Internet Explorer and Netscape Navigator. Check that
you are using a recent version - you can usually download the
latest version from these browsers' websites..
- Only shop at secure websites - ensure that
the security icon, the locked padlock or unbroken key symbol, is
appearing in the bottom right of your browser window before
sending your card details.
- The beginning of the retailer's Internet
address will change from 'http' to 'https' when a purchase is
made using a secure connection.
- Use sites you can trust, for example sites
you know or that have been recommended to you or that carry the
Trust logo.
- Click on the security icon to ensure that
the retailer has a valid encryption certificate - the address on
this certificate should conform to the address on the address
bar. The certificate should ensure the identity of the website
and the current day's date should be within the validity dates
of the certificate.
- Keep your personal information safe –
always be wary of e-mails asking you to click on a link or
confirm your details. Reputable retailers, banks etc. would
never ask you to disclose or confirm sensitive personal or
security information, including your PIN. If in doubt, phone the
organization first.
- Avoid signing up for junk mail – this may
result in pre-filled application forms being sent to an address
long after you’ve moved out.
- Print out your order and keep copies of
the retailer's terms and conditions, returns policy, delivery
conditions, postal address (not a post office box) and phone
number (not a mobile number). There may be additional charges
such as local taxes and postage, particularly if you are
purchasing from abroad. When buying from overseas remember that
it may be difficult to seek redress if problems arise, but
having all the aforementioned information will help us take up
your case if you subsequently have any difficulties.
- Ensure you are fully aware of any payment
commitments you are entering into, whether you are instructing a
single payment or a series of payments.
- In case you pay your utility bills using
virtual banking facility, ensure that user name, customer ID,
amount billed are exactly the same as in the bill sent to you by
your company. The transaction receipt may be saved on the hard
disk and may be printed as well. It can be referred to in case
of mismatch with the internet transaction history or the already
paid bill may reappear in next billing cycle.
- If you have any doubts about giving your
card details, find another method of payment.
- If you regularly make transactions over
the Internet consider opening a separate credit card account
specifically for these transactions.
- Keep your passwords secret. Some online
stores may require you to register with them via user name and
password before buying. Online passwords should be kept secret
from outside parties the same way you protect your Card PIN.
Keep the login information safe and secret.
- Never send payment information via email.
Information that travels over the Internet (such as email) is
not fully protected from being read by outside parties. The most
reputable merchant sites use encryption technologies that will
protect your private data from being accessed by others as you
conduct an online transaction.
- Never click on Hyperlinks within e-mails.
If you are sure that the company is genuine then directly type
in the URL in the internet browser address bar, or call the
company on a contact number previously verified or known to be
genuine.
- Don’t let websites or merchants store your
card information. The exchange of encrypted transactions will be
better than to allow the storage of identity information on data
bases.
Checking Statements:
- Ensure receiving of statement from your
bank regularly. In case you do not receive statement within 7
days of your statement date, contact your bank for a copy of the
bank statement.
- It is recommended that mini-statements are
regularly produced for reconciling transactions.
- Reconcile your transactions regularly with
statements (Bank Statement or Mini-Statement).
Fraudulent E-mails:
- Fraudulent email may bear the authentic
trademarks, logos, graphics and URLs of the spoofed company.
- The HTML tags behind the link will reveal
that the underlying URL usually does not link to a page within
the authentic domain.
- The email requests confidential or
personal information (such as PIN, four digit number, account
number etc).
- It may request immediate action to keep
accounts or cards activated so as to use it for some fraudulent
purposes.
- The linked web site may not provide secure
and authenticated communication (i.e. it does not show the
closed padlock at the bottom of the web browser).
Only Open and Respond to E-mails that Pass Some Basic
Tests, such as:
- Is the email from somebody you know?
- Have you received emails from this sender
before?
- Were you expecting email with an
attachment from this sender?
- Does email from this sender with the
contents describe in the subject line and the name of the
attachment makes sense?
- Does this email contain a virus?
Protection of Cards and Personal Information:
- Shield your card properly and follow basic
principles of card storage. Cards are sensitive to mechanical,
electromagnetic, sun impacts and can be pictured using cameras
if left in plain view.
- Avoid to submit personal details for lucky
draws even if these are from reputed organizations. Normally the
organizations do not accept responsibility in case of theft of
personal information which may cause loss to the card holder.
- Be wary of responding to e-mails
requesting information. If in doubt, ask for proof of identity
or undertake your own checks. Never disclose your PIN to anyone.
- Sign on the back of your new card as soon
as you get it.
- Carry fewer cards. It will reduce the risk
of stealing.
- In case of multiple cards make a list of
all your cards and their helpline numbers and keep it in a safe
and secured place.
- With credit and debit cards easily at
hand, try not to keep large amounts of cash at home. Your
financial institution is a lot safer.
- Cancel any unwanted or expired cards by
contacting the card-issuer and cutting up the unwanted or
expired card in at least two pieces.
- If you move house make sure you contact
your bank and all other organizations to give them your change
of address.
- Generally cardholders are not liable for
losses resulting from circumstances beyond their control. Such
circumstances include, but are not limited to:
- Technical problems, card issuer
errors, and other system malfunction.
- Unauthorized use of a card and PIN
where the issuer is responsible for preventing such use, for
example after the card has been reported lost or stolen, the
card is cancelled or expired or the cardholder has reported
that the PIN may be known to someone other than the
cardholder.
Precautions When Going Abroad with Cards:
- Make a note of your card issuers’
emergency contact numbers and keep the information somewhere
other than your purse or wallet.
-
When Making Transactions through Call Centers/IVRs:
- Dont give your card number over phone to
cold callers. Only make telephone transactions when you have
made the call and are familiar with the company. Be particularly
cautious if you are cold-called by someone claiming to be from a
bank or any authorized agency etc..
- Have the card in front of you. You may be
asked for information including the card number, expiry date,
the four-digit card security code on the signature strip (not
your PIN code), issue number where applicable, and your name as
it appears on your card.
- If you feel pressured by a telemarketing
salesperson, be suspicious. Never give out your account number
unless youve decided to make a purchase.
- Do not volunteer any personal information
when you use your credit/debit card, other than your ID
document, which may be requested.
- If the retailer sends you written
confirmation of the order, check the bill to ensure that it is
correct. Keep any such receipts and check them off against your
next statement.
- If you find any transactions on your
statement that you are certain you did not make, contact your
bank immediately. You may be asked to sign a disclaimer,
confirming that you did not undertake the transaction.
What to do if you are a Victim of Card Fraud in General:
If you discover that your card has been lost or stolen or that
you have been the victim of a fraud, you should inform us
immediately. But if the cardholder is shown to have acted
fraudulently or without reasonable care, for example, by keeping
their PIN written down with their card, they would have to meet all
the losses.
Some Warning Signs of ID Theft and Fraud:
- Your regular bank or credit card
statements fail to appear.
- You notice that some of your mail is
missing.
- Your credit card statement includes
charges for items you have not purchased or ordered.
- A debt collection agency contacts you
about goods you have not ordered or an account you have never
opened.
- You receive a telephone call or letter
saying you have been approved or denied credit for accounts you
know nothing about.
CAUTION:
KINDLY DO NOT GIVE AWAY YOUR CARD TO
ANYONE IN ANY CASE E.G. FOR LIMIT ENHANCEMENT OR CANCELLATION OF
YOUR CARD ETC. WITHOUT CUTTING IT INTO TWO HALVES. UNDER NO
CIRCUMSTANCES SHOULD YOU DISCLOSE YOUR PIN CODE TO ANYONE FOR ANY
REASON.
Card Safety
Ensure its safety...
When
- You want to send your card for an
upgrade.
- Your card is damaged and you
cannot use it due to loss of some security feature.
- You are offered a new promotional
service on your Credit Card.
- There is some other reason to get
the card replaced.
You are requested not to hand over your Credit Card to anyone
even if he/she identifies himself/herself as a representative of the
bank. We are available through our 24-Hour Phone Banking Service for
your inquiries, or verification of any promotion or service that
might be offered to you by any bank representative. Please call our
Toll Free at 0800-22225 before confirming acceptance or rejection of
any such offer made to you by phone or in person.
If you are instructed to surrender your card by us, or you want
to surrender the card yourself, you are requested to use the drop
box placed at all our branches or courier the card(s) to us. To
ensure safety of your card without the possibility of its usage
during mailing, please cut your card into two separate halves
vertically so that the data encoded on the magnetic strip is
destroyed.
To protect ATM usage, you are also requested not to disclose your
PIN to anyone at any point in time, even when you have already sent
us a cancellation request for your card..
Schedule of Charges
The following Schedule of Charges is associated with your Alfalah
VISA Platinum Card. Please make a note of the following so that you
are fully informed of the charges on your Card.
|
Schedule of Charges |
|
|
Service Fee |
3.00% per month (36% APR) on cash advance
3.00% per month (36% APR) on retail transactions
1.50% per month (18% APR) on BTF transactions
1.75% per month (21% P.A. flat rate) on SBS transactions
(APR 31.23% to 36.74%)
Step-By-Step (SBS) - Factors & APR details:
|
Installment Plan |
Factor |
APR |
|
3 months |
0.350833 |
31.23% |
|
6 months |
0.184167 |
35.15% |
|
9 months |
0.128611 |
36.36% |
|
12 months |
0.100833 |
36.74% |
|
18 months |
0.073056 |
36.68% |
|
24 months |
0.059167 |
36.22% |
|
30 months |
0.050833 |
35.66% |
|
36 months |
0.045278 |
35.07% |
0.99% per
month (11.88% P.A. flat rate) on BTF to SBS transactions
(APR 17.73% to 21.44%)
BTF to SBS -
Factors & APR details:
|
Installment Plan |
Factor |
APR |
|
3
months |
0.343233 |
17.73% |
|
6
months |
0.176567 |
20.09% |
|
9
months |
0.121011 |
20.90% |
|
12
months |
0.093233 |
21.25% |
|
18
months |
0.065456 |
21.44% |
|
24
months |
0.051567 |
21.37% |
|
30
months |
0.043233 |
| | |