Bank Alfalah Limited

Your Alfalah Awami Card is your partner everywhere and is globally accepted and welcomed at locations displaying the VISA logo. It is accepted at nearly 29 million locations in more than 150 countries around the globe and at over 27,000 Bank Alfalah’s establishments in Pakistan.
Alfalah Awami Card lets you pay for shopping, entertainment, meals, travel and much more.

To keep a check on the transactions you have made on your Alfalah Awami Card, you will receive a monthly statement indicating the following:
i) Purchases
ii) Service Charges
iii) Applicable fee (if any)

If you fail to receive your statement within 7 days of your statement date, immediately inform our phone Banking Staff at 111-225-111.

Our 24-Hour Phone Banking Service is there to help you with your requests. Our well-trained and qualified Phone Banking team will be able to assist you in:
a. Activating your card
b. Answering your queries
c. Registering your complaints
d. Reporting a lost / stolen card
e. Making bill payments

Transactions made outside Pakistan will be converted from the transaction currency to US Dollars, based on international exchange rate prevailing on that date (Currency Conversion rate is a rate selected by VISA from the range of rates available in wholesale currency markets for the applicable processing date, which may vary from the rate VISA itself receives, or the government-mandated rate in effect for the applicable processing date in each instance, plus or minus any adjustment determined by the issuer). In order to assist Cardmembers, all transactions will be converted to Pak Rupees for payment. This conversion will be based on the market exchange rate quoted by authorized money changers and in accordance with the Bank’s Procedures applicable from time to time.

Q. Please define different scenarios to levy service charges.
A. Following are different scenarios to levy service charges on the monthly bill statement.
Transactor: Transactions other than BTF and fees are called retail transactions. Transactor is the cardholder who pays off all his/her liabilities (mentioned in monthly statement) within due date, and no services charges is levied on such account.
Example: If a cardholder shops for Rs.10,000 in a month and within due date pays whole Rs.10,000 so being Transactor no service charges will be imposed at all, provided that there is no BTF and cash transactions / Call & Pay.
Revolver: Revolver is the cardholder who does not make full payment at due date or even makes partial or minimum payment. For first time revolver, service charges will be charged on all transactions appearing in current statement and previous month statement from date of transactions. For second time revolver, service charges will be levied on carry forwarded balance from billing cycle date and on all transactions from transactions dates appearing in the statement. Any SBS installment will be treated as retail transaction and services charges will be levied.
Example: If a cardholder shops for Rs.10,000 in a month and at his/her due date pay Rs.5,000 , first Bank will charge him/her on Rs.10,000 till the date of partial payment i.e Rs.5,000. And from the date of partial payment onward, charges will be on remaining Rs. 5,000.
SBS/Installment Plan: Bank Alfalah cardholders can convert any transaction with the amount of Rs.3,000/- and above to a step by step (SBS) payment plan. It gives the cardholder the flexibility to convert his/her large payments into small-equally monthly installments. The customer is billed with principal and service charges separately on every month.

Q. How much is my credit limit?
A. Your credit limit is the maximum amount of credit approved in writing by Alfalah VISA. It is the amount that can be accessed through your credit card account. It also appears on your monthly statement.

Q. How is my credit limit assigned?
A. The credit limit assigned to you is based on your income, networth and credit worthiness determined from the information provided by you to us.

Q. What is the minimum amount I have to pay?
A. The minimum amount payable by you is 5% of the outstanding balance, or the minimum payment amount appearing on your card statement.

Q. How and where do I make my monthly payments?
A. You can make your monthly payments by:
1. Paying cash over the counter at any Bank Alfalah branch.
2. Sending a cheque / pay order / draft in the name of Bank Alfalah Credit Cards by mail or through the Drop Box at Bank Alfalah Branches. Charges will be applicable on all cheques that are returned unpaid. Please indicate your name and card number on the reverse side of the cheque.
3. AutoDebit for Bank Alfalah Customers (minimum balance or the total amount).

Q. What should I do if my address is changed?
A. You can inform us of your new mailing address by either sending a signed written request to Bank Alfalah Consumer Finance Division, 08 - Ali Block, New Garden Town, Lahore-54600 or by calling our 24 – Hour Phone Banking Service at 111-225-111.

Q. What do I do if I encounter a problem with my Card Account?
A. If at any time, you face a problem regarding your VISA Card, please call our 24-Hour Phone Banking Service at 111-225-111; or write directly to Bank Alfalah Consumer Finance Division, 8-Ali Block, New Garden Town, Lahore.

Q. What should I do if my Card is lost?
A. If your Card is lost or stolen, please report it to our 24-Hour Phone Banking Service immediately.

Q. What if I have a discrepancy/error on my monthly statement?
A. If you notice any error or discrepancy in your monthly statement, report the matter to our 24-Hour Phone Banking Service immediately and confirm it in writing to our Customer Services within 7 days of your statement date. In order to check statement entries and keep track of all your transactions, retain all your sales slips and printed receipt.

Q. Can I exceed my assigned Credit Limit?
A. Yes, in case of medical emergencies or travel purposes you can exceed your assigned credit limit with the prior approval of the Bank.
In case, you exceed the limit without the Bank’s prior approval, your card will be subject to Excess Limit Charges as per the Schedule of Charges.

AutoDebit
This facility is specially designed for our account holders. It gives you the option of making your minimum or full payments due as specified in your Alfalah VISA monthly statement through your Bank Alfalah Account.

If you are not a Bank Alfalah Account holder and wish to avail this facility, kindly contact your nearest Bank Alfalah branch.

Utility Bill Payments
Now utility bill payments can be made through Alfalah VISA credit cards either by calling the Call Centre or through Direct Debit instructions.

*Available on FESCO, LESCO, IESCO, HESCO, GEPCO, KESC, SSGC, SNGPL, PTCL and Warid. Other companies shortly to be signed.

Credit Card Bill Payment through Alfalah HilalCard
Now Bank Alfalah account holders can make their credit card
bill payments through Alfalah HilalCard by using this facility on ATMs.

Special Offer on Warid post paid connections
Warid post paid connections are being offered to Alfalah cardholders with exciting features.

Instant SBS Monthly Installment Plan
Bank Alfalah cardholders can convert any transaction of Rs. 3,000 or above into easy installments of 3, 6, 12, 18, 24, 30 and 36 months’ tenures at the time of transaction on Bank Alfalah merchants.

Alfalah Cards SMS Facility
Alfalah cardholders can get SMS for card usage, mini statement, payment receipt confirmation, etc. A call can be made at
111-225-111 for registration.

Zero Loss Liability
If you ever lose your card, Bank Alfalah ensures that you never have to worry about it. You are covered for all fraudulent charges made on your card as soon as it has been reported lost to us. Just make sure that you report the loss immediately upon discovery. You are completely secure against loss/theft after the card loss has been reported to us.

Travel Accident Cover
Get a comprehensive cover in case of an accident while travelling on any vessel / vehicle. The transaction, however, must be made on your Alfalah VISA Credit Cards.
The coverage value is up to Rs. 1.75 Million for Bank Alfalah Awami Card

Coverage
1. Death: 100%
2. Permanent total loss of both eyes or two limbs: 100%
3. Permanent total loss of one eye and one limb: 75%
4. Permanent total loss of one eye or one limb: 50%
5. Permanent total loss of one finger or thumb or toe: 10%

Now you can convert any transaction amount of Rs. 3,000/- and above, to a Step-By-Step payment plan. It gives you the flexibility to convert your large payments into small equal monthly installments.

What Transaction can I Transfer to SBS?
• Retail Transactions (Domestic & International)

How Can I Apply?
It is a simple three-step process:
1. Fill in the SBS application form-available at any of the Alfalah Branch or Cards Center (required only at the time of first transaction, when you apply for SBS plan.)
2. Call at 111-225-786 and book the transaction under SBS.
3. Choose from 3, 6, 9, 12, 18, 24, 30, and 36 months’ affordable payment plan.

Terms and Conditions
1. Minimum transaction amount should be Rs. 3,000/-.
2. A processing fee of 2% will be applicable per transaction.
3. Pre-closure penalty will be 5% of remaining loan amount
or Rs. 1,000 (whichever is higher).
4. SBS Plan is not applicable on partial transaction amounts.

Through Alfalah VISA’s amazing SBS plan, you can get household appliances, travel packages and other products of everyday use at convenient and easy installments facilitating you to enjoy a life of luxury best suited to your convenience.
Example:
On a transaction amount of Rs. 6,000/- the installment for 36 months is Rs. 271.68 per month (i.e. 6000 x 0.04528).

Alfalah VISA offers Cardmembers a new and powerful protection against the uncertainties of life. In the unfortunate event of prolonged illness, or temporary disability exceeding 45 days, we will pay the minimum outstanding amount on your Bank Alfalah VISA. In case of the cardholder’s death, loved ones have no cause to worry about outstanding credit card payments. All basic cardholders up to the age of 60 years are provided with this coverage up to the maximum of the outstanding amount including all supplementary card balances. Please refer to the Terms and Conditions for Credit Cover given in this booklet for further details on the applicable rights and obligations.

Alfalah Credit Cover also has a range of features (like coverage against confirmable fraudulent usage, counterfeit activity or any other unforeseen circumstances covered in our new Credit Cover policy) designed to protect you from the setbacks of life, at affordable rates.

Being automatically enrolled to the benefits of Credit Cover, you do not need to complete any forms or submit any applications for it. You will just be charged a very small percentage of your outstanding amount in each monthly credit card statement as “Credit Cover Premium”. If you feel you don’t require Credit Cover, then simply call our 24-Hour Phone Banking Service at 111-225-111.

Your Alfalah VISA Card is accepted at over 29 million physical locations in more than 150 countries around the globe, with more than 27,000 Bank Alfalah’s establishments in Pakistan.

Each month upon receiving your monthly statement make sure to check the following:

Protect your Card
In case your card is lost or stolen, you just need to immediately report the loss by calling the Bank Alfalah Phone Banking Service at 111-225-111, so that your card can be blocked. It is also advisable to report the loss in writing to the bank. A new card will be issued to you within 1 week of reporting this loss. Your replaced card will be delivered only at your Alfalah VISA Card correspondence address within Pakistan. You are protected from any purchase transactions done on your card, from the time you report the loss to us. There will be a nominal charge for replacement of the card.

Please follow these guidelines for your safety as you enjoy the convenience of technology. However these guidelines are general; therefore, specific precautions may be taken as warranted by the situation and technology.

1. Banks usually watch the cards transactions at point of sale (POS), to sort out if there are any unusual transactions, for the safety of customers and risk aversion. In such circumstances you may be contacted by your bank for authentication and confirmation of transactions. You are required to confirm your genuine transactions but do not disclose your PIN, Password etc. Such vigilance at both ends will bring synergy in the security of e-banking.

2. Keep software updated (operating systems and browsers) because fraudsters and malicious hackers are very clever and have found vulnerabilities in software’s (windows and browsers). Please ensure that operating and browser softwares are kept upto date using legitimate upgrades and patches issued by the legitimate software vendors.

3. Make sure your computer has up-to-date anti-virus software and a firewall installed. Firewalls can monitor both incoming and outgoing Internet traffic and anti-virus will protect your computer against Trojan and worm attacks.

4. Make sure your browser is set to the highest level of security notification and monitoring. The safety options are not always activated by default when you install your softwares on your computer.

5. Two of the most popular browsers are Microsoft Internet Explorer and Netscape Navigator. Check that you are using a recent version - you can usually download the latest version from these browsers' websites.

6. Only shop at secure websites - ensure that the security icon, the locked padlock or unbroken key symbol, is appearing in the bottom right of your browser window before sending your card details.

7. The beginning of the retailer's Internet address will change from 'http' to 'https' when a purchase is made using a secure connection.

8. Use sites you can trust, for example sites you know or that have been recommended to you or that carry the Trust logo.

9. Click on the security icon to ensure that the retailer has a valid encryption certificate - the address on this certificate should conform to the address on the address bar. The certificate should ensure the identity of the website and the current day's date should be within the validity dates of the certificate.

10. Keep your personal information safe – always be wary of e-mails asking you to click on a link or confirm your details. Reputable retailers, banks etc. would never ask you to disclose or confirm sensitive personal or security information. If in doubt, phone the organization first.

11. Avoid signing up for junk mail – this may result in pre-filled application forms being sent to an address long after you’ve moved out.

12. Print out your order and keep copies of the retailer's terms and conditions, returns policy, delivery conditions, postal address (not a post office box) and phone number (not a mobile number). There may be additional charges such as local taxes and postage, particularly if you are purchasing from abroad. When buying from overseas remember that it may be difficult to seek redress if problems arise, but having all the aforementioned information will help us take up your case if you subsequently have any difficulties.

13. Ensure you are fully aware of any payment commitments you are entering into, whether you are instructing a single payment or a series of payments.

14. In case you pay your utility bills using virtual banking facility, ensure that user name, customer ID, amount billed are exactly the same as in the bill sent to you by your company. The transaction receipt may be saved on the hard disk and may be printed as well. It can be referred to in case of mismatch with the Internet transaction history or the already paid bill may reappear in next billing cycle.

15. If you have any doubts about giving your card details, find another method of payment.

16. If you regularly make transactions over the Internet consider opening a separate credit card account specifically for these transactions.

17. Keep your passwords secret. Some online stores may require you to register with them via user name and password before buying. Online passwords, should be kept secret from outside parties. Keep the login information safe and secret.

18. Never send payment information via email. Information that travels over the Internet (such as email) is not fully protected from being read by outside parties. The most reputable merchant sites use encryption technologies that will protect your private data from being accessed by others as you conduct an online transaction.

19. Never click on Hyperlinks within e-mails. If you are sure that the company is genuine then directly type in the URL in the Internet browser address bar, or call the company on a contact number previously verified or known to be genuine.

20. Don’t let websites or merchants store your card information. The exchange of encrypted transactions will be better than to allow the storage of identity information on data bases.

1. Ensure receiving of statement from your bank regularly. In case you do not receive statement within 7 days of your statement date, contact your bank for a copy of the bank statement.

2. It is recommended that mini-statements are regularly produced for reconciling transactions.

3. Reconcile your transactions regularly with statements (Bank Statement or Mini-Statement).

1. Fraudulent email may bear the authentic trademarks, logos, graphics and URLs of the spoofed company.

2. The HTML tags behind the link will reveal that the underlying URL usually does not link to a page within the authentic domain.

3. The email requests confidential or personal information (such as four digit number, account number etc).

4. It may request immediate action to keep accounts or cards activated so as to use it for some fraudulent purposes.

5. The linked web site may not provide secure and authenticated communication (i.e. it does not show the closed padlock at the bottom of the web browser).

4. Does email from this sender with the contents describe in the subject line and the name of the attachment makes sense?

1. Shield your card properly and follow basic principles of card storage. Cards are sensitive to mechanical, electromagnetic, sun impacts and can be pictured using cameras if left in plain view.

2. Avoid to submit personal details for lucky draws even if these are from reputed organizations. Normally the organizations do not accept responsibility in case of theft of personal information which may cause loss to the Cardholder.

3. Be wary of responding to e-mails requesting information. If in doubt, ask for proof of identity or undertake your own checks.

6. In case of multiple cards make a list of all your cards and their helpline numbers and keep it in a safe and secured place.

7. With credit and debit cards easily at hand, try not to keep large amounts of cash at home. Your financial institution is a lot safer.

8. Cancel any unwanted or expired cards by contacting the card-issuer and cutting up the unwanted or expired card in at least two pieces.

9. If you move house make sure you contact your bank and all other organizations to give them your change of address.

10. Generally cardholders are not liable for losses resulting from circumstances beyond their control. Such circumstances include, but are not limited to:
a) Technical problems, card issuer errors, and other system malfunction.
b) Unauthorized use of a card where the issuer is responsible for preventing such use, for example after the card has been reported lost or stolen, the card is cancelled or expired.

1. Make a note of your card issuers’ emergency contact numbers and keep the information somewhere other than your purse or wallet.

2. Be careful at airports and other terminals during checking times. Ensure the safety of your cards and other important documents.

1. Don't give your card number over phone to cold callers. Only make telephone transactions when you have made the call and are familiar with the company. Be particularly cautious if you are cold-called by someone claiming to be from a bank or any authorized agency etc.

2. Have the card in front of you. You may be asked for information including the card number, expiry date, the four-digit card security code on the signature strip, issue number where applicable, and your name as it appears on your card.

3. If you feel pressured by a telemarketing salesperson, be suspicious. Never give out your account number unless you've decided to make a purchase.

4. Do not volunteer any personal information when you use your credit/debit card, other than your ID document, which may be requested.

5. If the retailer sends you written confirmation of the order, check the bill to ensure that it is correct. Keep any such receipts and check them off against your next statement.

6. If you find any transactions on your statement that you are certain you did not make, contact your bank immediately. You may be asked to sign a disclaimer, confirming that you did not undertake the transaction.

What to do if you are a Victim of Card Fraud in General:
If you discover that your card has been lost or stolen or that you have been the victim of a fraud, you should inform us immediately. But if the cardholder is shown to have acted fraudulently or without reasonable care, he would have to meet all the losses.

3. Your credit card statement includes charges for items you have not purchased or ordered.

4. A debt collection agency contacts you about goods you have not ordered or an account you have never opened.

5. You receive a telephone call or letter saying you have been approved or denied credit for accounts you know nothing about.

CAUTION:
KINDLY DO NOT GIVE AWAY YOUR CARD TO ANYONE IN ANY CASE E.G. FOR LIMIT ENHANCEMENT OR CANCELLATION OF YOUR CARD ETC. WITHOUT CUTTING IT INTO TWO HALVES.

You are requested not to hand over your Credit Card to anyone even if he/she identifies himself/herself as a representative of the bank. We are available through our 24-Hour Phone Banking Service for your inquiries, or verification of any promotion or service that might be offered to you by any bank representative. Please call our 24-Hour Phone Banking Service at 111-225-111 before confirming acceptance or rejection of any such offer made to you by phone or in person.

If you are instructed to surrender your card by our Phone Banking Service, or you want to surrender the card yourself, you are requested to use the drop box placed at all our branches or courier the card(s) to us. To ensure safety of your card without the possibility of its usage during mailing, please cut your card into two separate halves vertically so that the data encoded on the magnetic strip is destroyed.

The following Schedule of Charges is associated with Awami Card. Please make a note of the following so that you are fully informed of the charges on your Card.

These charges are subject to change on half yearly basis. You may collect latest copy of schedule of charges from any of our nearest BAL branch.

While travelling, please keep the enclosed Quick Reference Numbers with you for emergency assistance at all times.

Country	GCAS toll free
Anguilla	1-800-847-2911
Antigua	1-800-847-2911
Argentina	0800-666-0171
Aruba	800-1518
Australia	1800 450346
Austria	0800 293 084
Bahamas	1-800-847-2911
Bahrain	800-006
Barbados	1-800-847-2911
Belgium	0800 78465
Bermuda	1800 6230127
Bolivia	800-10-0188
Bonaire	001-800-847-2911
Brazil	0800 891 3680
British Virgin Islands	1-800-847-2911
Brunei	Access Code
	800-1111 then
	866 765 9644
Canada	1866 639 1911
Cayman Islands	1-800-847-2911
Chile	1230-020-2136
China	10800 4400027
Columbia	01800 912 5713
Costa Rica	0800-011-0030
Curacao	001-800-847-2911
Denmark	808 83399
Dominica	1888 425 2844
Dominican Republic	1-800-847-2911
Finland	0800-11-0057
France	0800 904349
Germany	0800 1822891
Greece	00800 4412 1092
Grenada	1-800-847-2911
Guam	888 425 0227
Guatemala	1-800-999-0115
Hong Kong	800 900 782
Hungary	06800 14352
India	Access Code
	000-117 then
	866 765 9644
Indonesia	001 803 44 1600
Ireland	1800 509042
Israel	1-800-941-1605
Italy	800 781 769
Jamaica	0-800-847-2911
Japan	00531 44 0022
Korea	00 308 44 0050
Liechtenstein	0800-89-4732
Luxembourg	0800-2012
Macau	85230028561
Malaysia	1800 802997
Mexico	001-800-847-2911
Montserrat	1-800-847-2911
Netherlands	0800 023 2964
Nevis	1-800-847-2911
New Zealand	0508 600300
Norway	800 11 570
Panama	001 888 771 1784
Philippines	1800 14410015
Portugal	800 844 034
Puerto Rico	1-800-847-2911
Saba	1-800-847-2911
Saint Eustatius	1-800-847-2911
Saint Kitts/Nevis	1-800-847-2911
Saint Maarten	1-800-847-2911
San Marino	800-819-014
Singapore	800 4481 250
South Africa	0800-990-475
Spain	900 94 8966
Sweden	020 790939
Switzerland	0800 835274
Taiwan	0080 1 444 123
Thailand	001 800 441 3485
Trinidad	1888 425 0225
Trinidad/Tobago	1-800-847-2911
Turkey	00-800-13-535-0900
Turks/Caico	0-1-800-847-2911
UK	0800 1695189
Uruguay	00-0411-940-7915
US Virgin Islands	1-800-847-2911
USA Hawaii	1 866 765 9644
USA Main Land	1 866 765 9644
Venezuela	0800-1-002167

For Countries not listed above:
(Call Collect numbers)
61 2 9254 3704 or 1 401 581 9994

These terms and conditions shall be applicable to Bank Alfalah’s VISA. Any person who has been issued a credit card by Bank Alfalah and who has signed at the back of the Card and/or has used the Card shall be bound by these terms and conditions.

ATM means an automated teller machine or any card-operated machine or device whether belonging to the Bank or other participating banks or financial institutions or to the VISA / MasterCard global ATM network, or the affiliated networks which accepts the Card.

Bank means Bank Alfalah Limited and only refers to the branches of Bank Alfalah Limited carrying on business in Pakistan.

Card means the applicable Bank Alfalah VISA card issued by the Bank to the Cardmember and includes supplementary and subsequently issued renewal or replacement Cards, if any, unless the context otherwise requires.

Cardmember means the original person excluding any Supplementary Cardmember who is issued a Card and for whom the Card Account is first opened by the Bank.

Card Account means the Bank Alfalah VISA card account, as the case may be, opened by the Bank for the purpose of entering debits incurred by or for the account of, and credits received by or for the Cardmember and Supplementary Cardmembers, if any, under these Terms and Conditions and includes, without limitation, all debits incurred resulting from any Cash Advances and/or Charges and/or Liabilities arising out of or in connection with any Card Transaction or otherwise.

Cash Advance means any amount in any currency provided to the Cardmember and/or Supplementary Cardmember by the Bank or participating bank or ATM displaying the scheme logo and whether in cash or other form of payment.

Card Transaction means any Cash Advance or the amount charged by the Bank or any Merchant for any goods, services, benefits, or reservation obtained by the use of the Card or the Card numbers or the PIN or in any other manner by the Cardmember and/or Supplementary Cardmember, including without limitation, mail, facsimile orders or reservation authorized or purported to have been authorized or made by the Cardmember and/or Supplementary Cardmember, regardless of whether a sales or Cash Advance or other voucher or form is signed by the Cardmember.

Charges means the amount of all and any purchases charged and all amounts payable by the Cardmember and as applicable, Supplementary Cardmember, arising from the issue or use of the Card and includes, but is not limited to, all Card Transactions, costs, disbursements, fees imposed by the Bank and all loss and damage incurred or suffered or sustained by the Bank arising from or relating to the issue or use of the Card or breach of these Terms and Conditions by the Cardmember and/or the Supplementary cardmember, or the Bank’s enforcement or attempted enforcement of its rights under these Terms and Conditions in connection therewith.

Credit Limit means the maximum outstanding balance permitted by the Bank in the Card Account and, notified to the Cardmember from time to time.

Current Balance means the total balance outstanding on the Card Account and payable to the Bank by the Cardmember, or the total outstanding balance stated in the Card Account, as the case may be, according to the Bank's records on the date the Statement of Account is issued including all charges and liabilities.

Liabilities means any or all amounts payable whatsoever by the Cardmember to the Bank pursuant hereto (other than 'Charges') including every type of exchange or other premium, fees, imposts, duties and levies of whatsoever kind and/or amounts such as minimum payment fees, delayed payment fees, cash advance fees, stamp duties, excise or other taxes on provision of advances or credit or finance or otherwise and losses incurred or sustained by the Bank, if any, arising or resulting from any governmental actions or policies which effectively prevent repayment of foreign currency Charges of the Cardmember and/or Supplementary Cardmember and further including, without limitation, fines, costs, expenses, damages (liquidated or otherwise) and legal costs and disbursements charged or incurred in connection with application and/or enforcement hereof.

Merchant means any retail and service outlets that has entered into a written agreement to accept credit cards in the payment or reservation of goods and services.

Minimum Payment Amount means either 5% of the Current Balance or a minimum payment amount that the Bank may specify in the applicable Statement of Account, whichever the Bank desires, plus if the Bank so computes, the Minimum Payment Amount of any previous Statement of Account unpaid by the Cardmember and the excess outstanding balance over the Credit Limit in the Card Account and SBS installment, if any.

Payment Due Date means the date specified in the Statement of Account by which date payment of the Current Balance or at least the Minimum Payment Amount is to be made to the Bank.

PIN means the Personal Identification Number issued/generated by the Cardmember or a Supplementary Cardmember (if applicable) to enable Card use at an ATM and/or other authorized terminals, displaying

Statement of Account means the Bank's monthly or other periodic statement of account sent to the Cardmember showing particulars of the Current Balance and Minimum Payment Amount incurred by and/or for the account of the Cardmember and any Supplementary Cardmember and payable to the Bank on Payment Due Date.

Supplementary Card means the supplementary Bank Alfalah VISA card issued by the Bank to the supplementary cardmember, at the request of the Cardmember, and includes subsequently issued renewal or replacement supplementary cards, if any.

Supplementary Cardmember means the person to whom the Supplementary Card has been issued by the Bank.

I. Words with only singular number shall include the plural number and vice versa.

II. Any reference to a Cardmember includes where the context permits any or all heirs, executors, administrators and successors-in-interest.

III. The headings to the clauses shall not be taken into consideration in the interpretation or construction of these Terms and Conditions.

2.1) The Card may be collected by the Cardmember or couriered to the Cardmember at the discretion of the Bank (pursuant to such conditions as are or may be specified by the Bank). In the event of the card being sent by courier, the same shall be at the sole risk of the Cardmember. All renewed and replaced Cards thereafter will be sent by courier to the Cardmember’s last known billing address, at the sole risk of the Cardmember.

2.2) The Card must be signed by the Cardmember and/or Supplementary Cardmember(s) whose name appears on the face of the card, immediately on receipt thereof in the space provided for signature at the back of the Card. The retention and/or use of the Card shall be deemed to be the confirmation of these Terms and Conditions by the cardmember and/or the supplementary cardmember, as the case may be.

2.3) In order to activate use of the Card, the Bank may in its sole discretion require the Cardmember and/or Supplementary Cardmember, upon receiving the Card, to communicate agreement to activation thereof in the manner as the Bank may desire.

2.4) If the Card is not signed by the Cardmember and/or the Supplementary Cardmember in accordance with clause 2.2 herein and the Card is lost or stolen then the Cardmember shall be liable and responsible to reimburse the Bank for any card transaction which might take place on the Card.

3.1) The Card is not transferable and no person other than the Cardmember or the Supplementary Cardmember whose name appears on the card is permitted (and the Cardmember and the Supplementary cardmember will not permit any other person) to use the Card for Charges and/or Card Transactions or for identification or for any other purpose. The Cardmember and the Supplementary Cardmember will not use the Card before or after the Validity or Expiry Dates as embossed on the card.

3.2) The Cardmember shall be bound by these Terms and conditions and shall be exclusively liable for all Charges and Liabilities (including the charges and liabilities of Supplementary Cardmembers) and any other costs and expenses and it is agreed that the Card may only be used by the Cardmember or the Supplementary Cardmember:

- to obtain the facilities, benefits and services made available by the Bank or any Merchant from time to time, and

- within the Credit Limit permitted by the Bank unless the Bank's prior approval is obtained

If, at any time the Cardmember and/or the Supplementary Cardmember cause(s) the Credit Limit to be exceeded, then without prejudice to the Bank’s rights and remedies, the Cardmember shall be liable to make immediate payment of the excess over Credit Limit.

3.3) Not withstanding that the Cardmember's Credit Limit has not been exhausted, the Bank in its absolute discretion shall have the right, any time and without notice and without giving any reason and without liability to the Cardmember, the Supplementary Cardmember or any other party, to withdraw or restrict the Cardmember's or Supplementary Cardmember's right to use the Card or to refuse to authorize any Card Transaction, or increase or decrease the Credit Limit, or modify or terminate any of the facilities made available to the Cardmember or the Supplementary Cardmembers. Such action may be taken by the Bank in respect of a specific or all Cardmembers or the Supplementary Cardmembers at the Bank’s own discretion and may be taken notwithstanding that they may not be in default of these Terms and Conditions.

3.4) The Cardmember and Supplementary Cardmember shall respectively notify the Bank of any change or imminent change in any particulars stated in the Card application form or other information provided to the Bank (including any name change) and respectively agree to provide any other information or particulars if requested by the Bank. In case of the occurrence or proposed occurrence of any of the following events (whichever is earlier), the cardmember shall immediately notify the Bank of such occurrence:

B. Any change in the Cardmember’s particulars or other information including the Cardmember’s residential or office address or in his employment or his/her position with his/her employer, as the case may be.

3.5) A. Neither the cardmember nor the supplementary cardmember shall use the Card for any purpose or transaction prohibited by law which shall include without limitation gambling and the Bank in its sole discretion may decline such transactions which shall without limitation include transactions carried out through the Internet or any other way. If in defiance of this clause the Cardmember gives/uses his Card number on the Internet then the cardmember shall reimburse the bank for full amount of any loss, damage or expense incurred by the bank.

B. Any In the event that the Cardmember or a supplementary cardmember uses the card for any purpose or transaction prohibited by law as indicated in clause 3.5 A. above, then the Cardmember or the supplementary Cardmember, as the case may be, who used the card for any purpose or transaction prohibited by law shall be fully responsible/liable under the law for using the Card for such purpose or transaction. The Bank shall have no liability/responsibility of whatsoever nature and howsoever arising on account of the card being used for a purpose/transaction prohibited by law. In the event that the bank shall incur any loss, damage or expense as a result of such usage, then the Cardmember and/or the supplementary Cardmember shall immediately reimburse the bank for the full amount of the aforesaid loss, damage or expense.

3.6) The Card shall at all times be and remain the property of the Bank. The Cardmember and the Supplementary Cardmember(s) agree to be bound by the Terms and conditions governing the use of the card and any variations or amendments thereto which the Bank may make from time to time at its discretion.

4.1) The Bank shall debit to the Card Account all Charges and Liabilities and any other costs or expenses incurred or payable by the cardmember under these terms and conditions and the Cardmember shall be liable to pay to the Bank all such amounts regardless of whether a sales voucher, a Cash Advance voucher or any other voucher in respect of any Card transaction is signed by the Cardmember or the Supplementary Cardmember. The bank shall also debit all charges, liabilities, losses or damages incurred or sustained by the Bank arising from or relating to the issue or use of the Card (or any indemnity herein or otherwise given) or a breach of these Terms and Conditions by the Cardmember and/or Supplementary Cardmember.

4.2) The Bank shall convert the amount of all non-US Dollar Charges (excluding any Rupee Charges) incurred or arising out of Card Transactions to US Dollars at the rate of exchange applied by the Bank for such purpose in accordance with the applicable rules or business practice of the Bank on the date the Card Account is debited with that Card Transaction or liability or such other date the Bank may deem fit in its absolute discretion and debit the Card Account with such converted amounts. The Cardmember and Supplementary Cardmember waive any and all rights to dispute or question any rate of exchange so applied by the Bank.

4.3) The Bank shall convert the amount of all original and/or converted US Dollar Charges (i.e. non-US Dollar charges converted into US Dollar Charges under clause 4.2) arising out of or relating to Card Transactions and Charges of the Cardmember and Supplementary Cardmember into Pakistani Rupees at the rate of exchange specified for such purpose in accordance with the applicable rules of the Bank or, in the absence thereof, in accordance with the usual business practice of the Bank.

4.4) The Cardmember shall be exclusively and fully liable to pay all amounts debited to the Card Account by the Bank (as more particularly specified in Clause 8).

4.5) The Cardmember hereby irrevocably authorizes and empowers the Bank to open such Rupee and foreign currency account(s) as the Bank may deem appropriate and the Cardmember agrees, with respect to any Rupee and/or foreign currency account opened by the bank on his or her behalf, that:

4.5.1) The Cardmember will, upon receipt of the first Statement of Account, deposit such initial account opening foreign currency balance as may be prescribed by the Bank from time to time.

4.5.2) No Cheque books will be issued in respect thereof and the Cardmember will not be entitled to withdrawals of any credit balance therein but any such credit balance (except to the extent of the initial account opening deposit referred to in clause 4.5.1) will be applied to offset Cardmember’s outstanding during subsequent billing periods.

4.5.3) No profit or return of any type will be paid, or accrued, upon any credit balances maintained in the Rupee and foreign currency account at anytime.

4.5.4) The Bank may at any time in its discretion discharge its entire liability with respect to any such account by mailing to the Cardmember at the address on file, its draft in the currency of the account(s) without recourse to the Bank as drawer and payable to the order of the Cardmember in the amount of the existing credit balance in the account(s) deducting there from the amounts of any claims that the Bank may have on such funds.

4.5.5) All amounts standing to the credit of the foreign currency account (less any sums owing to the Bank) are payable solely at the Bank in Pakistan, and shall be governed by and subject to laws in effect from time to time in Pakistan. As used herein "laws" include circulars, notifications, regulations and orders of the State Bank of Pakistan. Any credit balances in the Accounts are not insured by the Deposit Protection Scheme (DPS) of UK nor by Federal Deposit Insurance Corporation (FDIC) of the USA nor by any other or company outside Pakistan.

4.5.6) All the account(s) opened by the Cardmember shall be governed by the terms hereof.

4.6) The Cardmember hereby irrevocably authorizes the Bank to effect debit to the Pak Rupee Credit Card Account of the Cardmember maintained with the Bank in order to purchase foreign currency notes or other allowed instruments on behalf of the Cardmember to effect remittance, or to instruct money exchanger and/or any other corporation or body authorized under the law to deal in foreign exchange transactions to effect such remittances on behalf of the Cardmember against payment of equivalent Pak Rupee debited from Cardmember's account together with all applicable costs, as allowed by State Bank of Pakistan, for settlement of the foreign currency dues/outstanding balance of the Cardmember. In this regard the Cardmember irrevocably authorizes the Bank to purchase or instruct to purchase foreign currency (instruments/cash) from the authorized money changers or equivalent currency exchange instruments as allowed by law and accordingly debit the relevant local currency account of the Cardmember (at the sole risk, cost and expense of the Cardmember) in order to recover all outstanding Rupee and Non-Rupee charges and liabilities and all costs and expenses incurred as per these terms and conditions. The Cardmember also irrevocably authorizes the Bank to debit his Pak Rupee account for a handling fees which the bank deems appropriate and may impose from time to time for such foreign currency handling.

5.1) The Bank shall every month send a Statement of Account to the Cardmember at the cardmember’s last known billing address and the Cardmember shall pay at least the Minimum Payment Amount stated therein by the Payment Due Date. In the event that the Bank is unable to send a Statement of Account for any reason whatsoever, the Bank shall not be liable to the Cardmember and the obligations of the Cardmember under these Terms and Conditions to the Bank shall not cease and all applicable Charges and Liabilities and other costs and expenses payable under these Terms and Conditions shall continue to accrue and for the purpose of calculation and establishment of the date on which the payment is due, the Bank may select a date each month as the Payment Due Date.

5.1.1) If the Cardmember effects full payment of the Current Balance outstanding in the Card Account on or before the Payment Due Date subject to the collection of the required service fees and other fees for Cash

Advances payable under Clause 6.2 for the period covered by the relevant Statement of Account, the Bank will not charge any service fees.

5.1.2) If the cardmember effects payment of any amount less than the current balance then outstanding on or before the applicable payment due date, the cardmember agrees to pay a service fee as per schedule of charges (or such other percentage as the bank may specify from time to time) from the transaction date of the current balance then outstanding in the card account until the amount paid in full, as detailed in the statement of account to which such payment relates. Also all transactions being made in the meanwhile, till the full outstanding amount is paid, would be subject to the service fee at the same rate.

5.1.3) If the Cardmember fails to effect payment of at least the Minimum Payment Amount on or before the applicable Payment Due Date, in addition to outstanding amounts then due and payable, the Cardmember agrees to make payment of a delayed payment fee of 10 % (or such percentage as the Bank may specify from time to time) of the Minimum Payment Amount then outstanding as detailed in the Statement of Account for the applicable period or Rs. 600/- (or such other amount prescribed from time to time by the Bank), whichever is greater. This will be in addition to all other charges applicable.

5.2) If the Cardmember fails to pay the Minimum Payment Amount in any previous Statement of Account by the Payment Due Date stated therein, then and without prejudice to the Bank's rights and remedies, the Cardmember shall pay to the Bank, in addition to paying the applicable Minimum Payment Amount for the Current Statement of Account, all arrears in the Minimum Payment Amount payable for earlier periods, and

any and all delayed payments, Cash Advance or other fees relating thereto and all other applicable costs and expenses by the Payment Due Date specified in the Current Statement of Account. In the event the Cardmember exceeds the Credit Limit without the Bank's prior written approval, the Cardmember will pay, on demand or within the period as specified by the bank, such unauthorized excess over the Credit Limit together with any costs and expenses in relation thereto.

5.3) All payments to be made by the Cardmember shall be in rupees. Accordingly for non Rupee Charges payable by the Cardmember the Cardmember hereby irrevocably authorizes the Bank to effect debit to the Foreign Currency Account of the Cardmember maintained for this purpose with the Bank and to appropriate the proceeds therein and/or to take such further action whatsoever as the Bank deems appropriate or necessary to fund such account for and on behalf of the Cardmember by way of purchase of foreign currency from authorized money changers and/or Foreign Exchange Bearer Certificates and/or equivalent currency exchange instruments as allowed by law and accordingly debit the relevant local currency account of the Cardmember opened pursuant to Clause 4.5 or otherwise (at the sole risk cost and expense of the Cardmember) in order to recover all outstanding non-Rupee Charges and Liabilities and all costs and expenses incurred in connection therewith. In the event the Government of Pakistan declines to permit continued convertibility of Rupee currency through the services of authorized money changers by way of Foreign Exchange Bearer Certificates at any time, the Cardmember agrees to make payment to the Bank in Rupees of all non-Rupee Charges converted at such rate of exchanges as the Bank shall specify for this purpose.

5.4) The Bank shall charge the Cardmember and debit to the Card Account a Handling fee of Rs. 800 or such other sum as the Bank may impose from time to time, if any cheque or other payment order issued by the Cardmember or Supplementary Cardmember or any other party to the Bank in order to make payments for current or other Statement of Account is not honoured for payment for any reason whatsoever. However, payment of handling fee by the Cardmember will not discharge him/her from the liability under the law for dishonour of the cheque issued by him/her.

5.5) All payments received by the Bank from the Cardmember may be applied in and towards payments of unpaid fees, Cash Advances, Charges, Liabilities and other costs and expenses in previous or current Statement of Account in such order of priority as the Bank may deem fit, and all payments and credits shall, unless otherwise decided by the Bank, be applied by the Bank first to the outstanding amount that has been billed to the Card Account for the longest period of time.

5.6) The Bank's right against the Cardmember and / or the supplementary Cardmember shall not be determined, affected or prejudiced by, and all amounts payable to the Bank, actual or contingent, shall immediately become due or payable upon the death, insolvency or insanity of the Cardmember and/or Supplementary Cardmember, shall immediately cease to be valid, and their heirs, executors, receivers, etc., shall return to the Bank all Cards cut into half and make full payment as required to the Bank.

5.7) The Bank shall be entitled at its absolute discretion, to demand return of the Card and/or immediate payment of all amounts outstanding under the Card Account at any time without giving any reason or notice and without any liability to the Cardmember, and notwithstanding that the Cardmember may not be in default of these Terms and Conditions.

5.8) The Bank shall only credit the Card Account with a refund in respect of a Card Transaction in accordance with its usual practice if and when the Bank receives such refund in Pakistan. Any refund, payment or credit to the Card Account shall not be remitted to the Cardmember but shall be applied towards the reduction of the Cardmember’s Charges or other Liabilities incurred or debited to the Card Account.

5.9) In the event of an attachment order over the Cardmember's assets being issued, the insolvency or death, or upon demand by the Bank for any reason whatsoever, or in the case of breach of these conditions, the Cardmember shall settle his/her debit balances immediately. This commitment shall bind heirs and successors without any objection or challenge.

5.10) In the event payment for purchase of a foreign airline ticket is made through card the amount billed by the airline is treated as a foreign currency transaction. The transaction amount, billed by the airline in foreign currency, will be subject to all applicable rules and procedures of Bank Alfalah Limited for conversion of foreign currency into rupees, based on the exchange rate being used by Bank Alfalah Limited at the time of the conversion.

6.1) If the Bank so approves, the Cardmember may use the Card to obtain Cash Advance up to the maximum cash advance limit decided by the Bank, from time to time, at participating bank counters or ATMs.

6.2) The Bank shall charge financial charges on each Cash Advance from the date of each Cash Advance until the date of full payment as per schedule of charges or such other rate as the Bank may determine from time to time. In addition, the Cardmember shall also be liable to pay a Cash Advance fee as per schedule of charges (or amount advised by the Bank from time to time) obtained from the Bank or other participating banks or financial institutions or ATMs which accept the card.

7.1) The Cardmember hereby hypothecates to the Bank as continuing security for any and all Charges and Liabilities and other amounts outstanding and payable by the Cardmember and/or the supplementary Cardmember to the Bank here under, all present and future household goods owned by the Cardmember including without limitation, all consumer durables and household furniture and fittings of every type and description, household and office appliances. Equipment such as Air conditioner. TV, VCR, Refrigerator, Computers, Cars, Vehicles, Cash, Shares and other valuables etc. (hypothecated property) and the Cardmember further agrees that the Bank or any representative or agent thereof has the right without further notice to enter the premises of the Cardmember, in the event of non-payment by the Cardmember of any and all Charges and/or Liabilities and/or amounts payable to the Bank pursuant to these Terms and Conditions, and repossess the hypothecated property and, without any further notice to the Cardmember, to effect sale of the same by private agreement or public auction, for such amount or amounts and at such price or prices as the Bank, in its sole discretion, shall deem satisfactory. The Cardmember agrees to pay to the Bank all the cost and expenses incurred in connection with the enforcement of hypothecation and shall be liable to the Bank for the balance if the proceeds of Sale will be deficient to satisfy the entire dues of the Bank. The Cardmember hereby indemnifies the Bank from any and all losses, claims and damages arising out of or in connection with any Bank repossession and/or sale of the hypothecated property.

7.2) The Cardmember assumes full responsibility and liability as principal debtor for payment of all amounts due and payable to the Bank in relation to the Supplementary Card(s) including every and all types of Charges and Liabilities and all other costs and expenses payable to the Bank arising out of the use of Supplementary Card(s).

8.1) The Bank may issue a Supplementary Card to a person nominated by the Cardmember and approved by the Bank. All Supplementary cards including renewal and replacement cards will be sent as per Clause 2.1 to the Cardmember’s last known billing address at the sole risk of the Cardmember. The Credit Limit assigned to the Cardmember is inclusive of the Credit Limit of the Supplementary Cardmember and the Cardmember and the Supplementary Cardmember shall not permit the total of the Charges incurred under or through their respective cards to exceed the said Credit Limit.

8.2) The undertakings, liabilities and obligations of the Cardmember to the Bank and the Bank’s rights herein shall not be affected in any way by any dispute or counter claim or right of set off which the Cardmember and the Supplementary Cardmember may have against each other. As provided in clause 7.2, the Cardmember shall be independently liable to pay the Bank for all charges and Liabilities arising out of the use of the Supplementary card (notwithstanding any legal disability or incapacity of the Supplementary Cardmember). The Cardmember hereby agrees to indemnify the Bank against any losses, damages, liabilities, costs and expenses whether legal or otherwise, incurred or suffered by the Bank by reason of any disability or incapacity of the Supplementary Cardmember and/or breach of these Terms and Conditions by the Supplementary Cardmember.

8.3) Any payment made by the Cardmember to the Bank shall be allocated towards reduction of the debit balance in the Card Account in accordance with clause 5.5 but the Cardmember shall continue to remain liable for any outstanding post-payment debit balance, if any, in the Card Account.

9.1) The Bank may issue a PIN to the Cardmember and/or Supplementary Cardmember for use at any bank counter or ATM which will accept the Card. The Cardmember agrees that:

- the PIN may be sent by post to the Cardmember and/or Supplementary Cardmember at his/her risk; or

- the Cardmember may use Bank Alfalah’s Interactive Voice Response (IVR) service by calling 111-225-111 to get ATM PIN;

- the Cardmember and/or Supplementary Cardmember shall not disclose the PIN to any person and shall take every reasonable precaution to prevent disclosure of the PIN to any person; and

- subject to Clause 10.2 the Cardmember shall be fully liable to the Bank for all Card Transactions made with the PIN whether with or without the knowledge of the Cardmember and/or the Supplementary Cardmember.

10.1) If the Card is lost or stolen or the PIN is disclosed to any third party, the Cardmember and/or Supplementary Cardmember whose card has been lost/stolen or PIN is disclosed shall immediately notify the said loss, theft or disclosure with all material particulars including Card numbers and/or PIN to the Bank.

Within three days of such notification to the Bank, he/she shall send to the Bank a written confirmation of the loss theft or disclosure together with such particulars thereof, including copy of relevant police report, as may be required by the Bank.

10.2) The Cardmember agrees that the Bank has the right to recover all authorized charges and/or Cash Advances provided, however, that the Cardmember is not liable for any unauthorized Card Transaction made subsequent to reporting of such loss, theft or disclosure of PIN if there is due notification by the Cardmember or the Supplementary Cardmember of such loss, theft or disclosure to the Bank as specified herein above on the condition that such loss, theft or disclosure is not due to the negligence or default of the Cardmember and/or the Supplementary Cardmember and the terms of Clauses 10.1 and 10.3 have been satisfied by the Cardmember.

10.3) Any lost or stolen Card subsequently recovered by the Cardmember and/or the Supplementary cardmember shall immediately be returned to the Bank without further use. The Cardmember / Supplementary Cardmember shall not use the PIN after reporting any third party disclosure thereof to the Bank.

10.4) The Bank may in its absolute discretion, (i) decline to issue a replacement Card for any lost or stolen Card or (ii) issue a replacement card for any lost or stolen Card or a new PIN on these Terms and Conditions or (iii) issue a replacement card for any lost or stolen card on additional/new Terms and Conditions as the Bank may deem fit.

11.1) The Cardmember may at any time, inform the Bank of his/her intention to close the Card Account and to terminate the use of all Cards by giving prior notice in writing and returning all Cards cut into half to the Bank. The Card Account shall be closed only after the receipt by the Bank of all Cards cut in half and after full payment to the Bank of all Charges and Liabilities and all costs and expenses in relation to the Card Account.

11.2) The Cardmember and/or the Supplementary Cardmember may at any time terminate the use of any Supplementary Card by giving notice in writing and returning the relevant Supplementary Card cut into half to the Bank. In such event, the Cardmember shall continue to remain liable to the Bank for all Charges and Liabilities and all other costs and expenses in relation thereto in accordance with these Terms and Conditions, including Charges and Liabilities incurred by the Cardmember and other Supplementary Cardmember (if any) after the Bank's receipt of the cut Supplementary Card.

11.3) All Cards issued to or collected by the Cardmember or any Supplementary Cardmember shall remain the property of the Bank at all times. The Bank may at any time, recall and cancel all or any Card(s) without assigning any reason, with or without giving any prior notice to the Cardmember or Supplementary Cardmember. The Cardmember and the Supplementary Cardmember shall immediately after such recall and cancellation, return such Card(s) cut in half to the Bank and make full payment of all Charges and Liabilities and all other costs and expenses in relation thereto.

11.4) If the use of all or any Card(s) is terminated under Clause 11.1 or Clause 11.2, all Charges and Liabilities of the Cardmember whether actual or contingent shall become immediately due and payable to the Bank.

The Cardmember shall be fully liable to the Bank for all Charges and Liabilities until the Bank's receipt of all Cards cut in half and full payment from the Cardmember for all outstanding Charges and Liabilities and other costs and expenses in connection therewith. The Bank shall not be liable to refund the annual membership fees or any other fees or any part thereof to the Cardmember in the event of the termination of use of the Card(s) and the relevant Card Account(s).

12.1) The Bank is not liable for any loss or damage howsoever incurred or suffered or sustained by the Cardmember or Supplementary Cardmember by reason of the Bank or a Merchant or any ATM or other party refusing to allow a Card Transaction or accept the Card or the Card numbers or the PIN or to extend or provide Cash Advance up to the Credit Limit or at all.

12.2) The Bank is not liable in any way for the quality, quantity, sufficiency, acceptability of goods and/or services reserved or purchased by the use of the Card or Card numbers or for any surcharge (additional amount) charged by the merchant or for any breach or non-performance of any Card Transaction by a Merchant. In the event of any dispute between the Cardmember and the Bank or any Merchant or any other person, the Cardmember's liability to the Bank shall not in any way be affected or reduced or suspended by such dispute or any counter claim or right of set-off which the Cardmember may have against such Merchant or other person.

12.3) The Bank is not liable in any way to the Cardmember or Supplementary Cardmember for any loss or damage of whatever nature due to or arising from any disruption or failure or defect in any ATM or other machine or communication system or facilities or data processing system or transmission link or due to or from any industrial or other dispute or any other thing or cause within or beyond the control of the Bank.

12.4) The Cardmember and the Supplementary Cardmember hereby confirm that the Charges and Card Transactions executed and paid pursuant to these Terms and Conditions are and will continue to be in accordance with all applicable laws, regulations, rules, circulars, and directives as may be amended from time to time governing the use of credit cards for the time being in force in Pakistan and further hereby indemnify the Bank from any fines, losses, and/or damages incurred or suffered by the Bank in the event of contravention of such laws, regulations, rules, circulars and/or directives by the Cardmember and/or Supplementary Cardmember at any time.

13.1) The Bank may from time to time and at any time change any of these Terms and Conditions including, without limitation the terms of payment, percentage rates, charges and fees, and shall accordingly notify the Cardmember by inclusion in the Statement of Account or otherwise. Such changes shall be effective from any date specified by the Bank for such modification or, if contained in the Statement of Account, from the date of the Statement of Account.

13.2) Retention by the Cardmember of the Card after the Cardmember's receipt of any changes in these Terms and Conditions pursuant to Clause 13.1 shall constitute notice of the Cardmember's acceptance of such amended Terms and Conditions without reservation. In the event of Cardmember non-acceptance of such Terms and Conditions as amended, the Cardmember must immediately terminate the use of the Card in accordance with Clause 11.1 and 11.2 otherwise the changed Terms and Conditions will continue to apply.

The Cardmember hereby irrevocably authorizes the Bank to disclose information relating to the Card Account, the use or the Card, the particulars and financial affairs of the Cardmember to any Merchant, bank, financial institution or any of the Bank's branches and related or affiliated concerns or any member of the International VISA network or to any person or concern or authority or consumer credit bureau as the Bank may, in its sole discretion, deem appropriate.

15.1) All Cards, PINS, notices, Statements of Account, demands or any other communications under these Terms and Conditions (hereinafter collectively called "Communications") may be delivered personally or by courier or be sent by ordinary post to the last known billing or other address of the Cardmember and such Communications shall be deemed to have been served on the Cardmember on the day of delivery, if delivered by hand and on the next business day after posting, if sent by courier or by ordinary post. All Communications under these Terms and Conditions sent to the Cardmember shall be deemed to be Communications sent also to the Supplementary Cardmember.

15.2) Any notice to be given by the Cardmember or the Supplementary Cardmember to the Bank under these Terms and Conditions shall be given by registered post/courier/by hand with acknowledgment due.

15.3) Notwithstanding the aforesaid, the Bank shall be entitled at its absolute discretion to rely and act on any notices, requests or instructions which are or purport to be from or given on behalf of the Cardmember or the Supplementary Cardmember (whether or not they are genuine or given with the Cardmember’s consent or authority), and action on the Bank’s part pursuant to such notices, requests or instructions shall be binding on the Cardmember and also the Supplementary Cardmembers and the Bank shall not be liable for any loss or damage incurred or suffered or sustained by any Cardmember and/or Supplementary Cardmember as a result of such action.

The Cardmember undertakes and agrees to indemnify the Bank and hold it harmless against any loss, damage, liability, cost and expense, whether legal or otherwise, which the Bank may suffer or incur by reason of these Terms and Conditions or any breach thereof or the enforcement of the Bank's rights as herein provided (including any loss incurred or suffered by the Bank in the event of any governmental restrictions imposed on payment by the Cardmember in foreign currency by way of cash or through Foreign Exchange Bearer Certificates or otherwise). Accordingly, all costs and expenses, including legal costs and disbursements of every expense incurred by the Bank in enforcing or seeking to enforce or applying these Terms and Conditions or otherwise, shall be debited to the Card Account and shall be paid as Liabilities by the Cardmember on demand.

The Bank may at any time and without notice or liability in any way to the Cardmember combine or consolidate any one or all accounts of the Cardmember with the Bank or any affiliate or Subsidiary (whether current or deposit or of any other nature in whatever currency and whether in Pakistan or elsewhere) and/or set-off or apply any money standing to the credit of any one or all of such account in or towards satisfaction of the outstanding balance of the Card Account. Where such combination consolidation and/or set-off requires the conversion of one currency into another, the Bank shall be entitled to effect such conversion at such rate of exchange prevailing on the day of such combination, consolidation and/or set-off as the Bank may apply in accordance with the Bank's usual practice in such connection and all exchange risks, losses, premiums, commissions and other Bank charges shall be borne by the Cardmember.

The Bank may at any time waive either unconditionally or otherwise any of these Terms and Conditions or any default or breach of the Cardmember provided that such waiver is given in writing by the Bank save as aforesaid, no condoning or excusing of and no neglect or forbearance on the part of the Bank of any default or breach of any of these Terms and Conditions shall operate as a waiver of the Bank’s rights and powers, and no waiver shall be inferred from or implied by anything done or not done by the Bank unless expressed in writing by the Bank. Any waiver shall operate only as waiver of the particular matter to which it relates and shall not operate as a waiver of subsequent breach in any of these Terms and Conditions.

These Terms and Conditions shall remain in full force and effect ( notwithstanding the termination or restriction in use of the Card or the Card Account) until the Bank acknowledges receipt of all Cards cut in half and full payment of all Cardmember and Supplementary Cardmember Charges and Liabilities and other costs and expenses relating thereto under these Terms and Conditions.

Each of these Terms and Conditions shall be severable and distinct from one another and if, at any time, any one or more of such Terms and Conditions is or becomes invalid, illegal or unenforceable the validity, legality or enforceability of the remaining provision shall not in any way be affected or impaired thereby.

The Cardmember agrees to reimburse the Bank for payment of any stamp duties and/or excise or other similar taxes or levies payable in connection with any advances, finances or credit provided by the Bank to the Cardmember or any Supplementary Cardmember.

The Cardmember and Supplementary Cardmember hereby agree that the Bank may in its sole discretion, assign, discount or otherwise transfer part or all of its interest herein (and/or in any goods hypothecated by the Cardmember to the Bank) to any third party for such consideration or otherwise as the Bank considers appropriate.

The Bank may issue a new card or cards automatically unless instructed otherwise and also that the Bank reserves the right not to reissue a card or renew the Card. The Cardmember shall continue to remain bound by these conditions and any amendment thereto.

These Terms and Conditions are governed by and shall be construed in accordance with the laws of Pakistan and the Cardmember and Supplementary Cardmember hereby submit to the jurisdiction of the Courts established in Pakistan.

The Cardmember hereby promises that he shall abide by each and every term and condition set out herein and in case the Cardmember fails or defaults to fulfill any obligation or to discharge any of his/her duty then the Bank shall have an absolute discretion to terminate agreement with the Cardmember and immediately demand deposit of the Card with the Bank. In such case, the Bank shall not be liable for any loss or damage which might accrue to the Cardmember and/or the Supplementary Cardmember.

1. I/ We (hereinafter referred to as the “Customer”) hereby request and authorize Bank Alfalah Limited Pakistan (hereinafter referred to as the “Bank”) to enroll my/our Card Account mentioned above for the Step-by-Step payment plan facility (hereinafter referred to as the “SBS”). The Bank is offering this facility to all the members of the Bank that hold the Credit Cards issued by the Bank.

2. The Purpose of SBS is to enable the Customer to purchase Goods and Services offered by Merchants and transfer such transaction(s) or to transfer existing retail transactions or existing balances on the Credit Card Accounts to SBS using the limit available on his/her Credit Card and repay the amount of the purchase/transfer amount in equal monthly installments in accordance with these Terms and Conditions.

3. If the Customer meets the Terms and Conditions of Bank’s Credit Card and also the Terms and Conditions specified herein, he/she may be eligible for enrolling in SBS. SBS is available and will only be offered to those customers, who abide by the Credit Card Conditions, meet the minimum transaction floor limit and have the required Credit Limit on his/her Credit Card Account.

4. All retail transactions made within Pakistan or outside Pakistan (greater than or equal to PKR 3,000), or any existing balance (greater than or equal to PKR 3,000) on the said Card Account can be converted into SBS, however, the Bank may at any time, upon giving prior information to the Customers, change the above mentioned floor limit.

5. The transactions shall be only transferred to SBS for full amounts. The Bank will not allow partial transaction amounts to be transferred on to SBS.

6. SBS will be available to the Customers for Goods and Services purchased and the transactions performed through Credit Card issued by the Bank from time to time.

7. The Customer having made a Bank Alfalah Credit Card transaction can ask for the transference of his/her specified transaction to the SBS. The Customer will be able to utilize SBS from time to time by giving oral instructions, through telephone to the Bank’s 24-hour Authorization Centre. The personnel at Authorization Centre, having established the identity of the Customer and obtaining other necessary details, shall fill the application form on the basis of the information provided by the Customer.

8. The Bank would not be bound to act upon any oral instructions purporting to have been given by the Customer unless the Bank can, during such oral instructions, verify any personal/financial information appearing on or resulting from the Customers Bank Alfalah Credit Card Application Form and/or Credit Card Account. The Bank reserves the right to select the item for verbal verification and/or to reject any oral instruction without assigning any reason(s) whatsoever.

9. On receiving the oral instructions the Bank may, if it deems fit, convert the transaction into a SBS transaction in accordance with these SBS Terms and Conditions and the provisions applicable to that specific offer.

10. Installment billed to cardholders on cycle date will be included in Minimum Payment of said cardholder.
11. The SBS Terms & Conditions may vary from one offer to another and different Installment Charge Rates can be levied based on the nature of offer and duration of the Installment Plan opted by the Customer.

12. The Bank would reserve the absolute right to accept/reject the request for conversion of the transaction or balance to SBS.

13. The Bank will not be liable for any damage or loss incurred by the customer arising out of the purchase, installation, use or otherwise of the Good(s) and/or Service(s) under SBS for any negligence, breach of statutory or other duty on the part of the merchant nor shall the Bank be responsible in any way for the quality of the Good(s) and/or Service(s) purchased under SBS. Any complaint as to the quality of Goods purchased or Services rendered through SBS shall be referred to the Supplier or Merchant and shall not affect Customer’s obligation to continue paying the SBS monthly installments to the Bank.

14. The Bank is entitled at any time and without any prior notice or liability to the Customer in any manner whatsoever to terminate SBS or cancel or vary its benefits or features, or vary, or add or delete any of these Terms and Conditions. The Bank is also entitled to determine a floor limit for the minimum amount of purchases allowed under the SBS for each particular offer.

15. The Bank reserves the right to disqualify any Customer from further participation, if in its judgment, the Customer has in any way violated these Terms and Conditions, or has violated the Credit Card Terms and Conditions.

16. The Bank shall be entitled to disallow/refuse any application form submitted by the Customer to it under SBS without assigning any reason whatsoever.

17. The Bank shall not be liable if it is unable to perform its obligations under these Terms and Conditions for any reason whatsoever.

18. These Terms and Conditions shall be without prejudice to the existing Credit Card Conditions governing the issue of and use of the Bank’s Credit Card and shall apply to SBS.

19. If at any time, dispute arises in connection with the SBS or these Terms and Conditions, the Bank’s decision in connection with the same shall be final and binding. The Bank reserves the right to terminate the SBS without prior notice.

20. Each of these Terms and Conditions shall be severable and distinct from one another, if at any time anyone or more of such Terms and Conditions becomes invalid, illegal, or unenforceable, the validity, legality or enforceability of the remaining provisions shall not be in any way impaired or effected thereby.

21. The Terms shall be governed and construed according to the laws of Pakistan and the Courts of Lahore shall have non-exclusive jurisdiction to settle any dispute from the term.

22. Force Majeure: In the event of the occurrence of a Force Majeure event that directly affects the ability of the Bank hereto to perform its obligation hereunder, the Bank shall be entitled to suspend performance of such an obligation for the duration of the Force Majeure event. Force Majeure includes acts of God, war, riots, hostilities, revolution, civil commotion, strike, epidemic, accident, fire, flood, earthquake, explosion, blockade, and or any other cause similar to the kind herein enumerated or of equivalent force not within the control of the Bank.

23. The Customer agrees that the Customer shall not have any claim of any kind against the Bank on the basis of or arising out of or relating to any of the instructions given above & that the Bank, its relevant officers & employees shall not be liable for any action undertaken pursuant to any instructions issued by the Customer.

24. The Facility can only be availed till such time, as the Total Outstanding does not exceed beyond the Credit Limit notified by the Bank to the Customer for the Customer’s Bank Alfalah credit card. At any time if makingpayment of the amount will result in exceeding the Credit Limit, the Bank will not be obliged to pay the Amount in terms of the instructions for the Facility and will not act upon the Customer’s instructions and the Customer will not be able to avail the Facility exceeding the Limit. Bank Alfalah Limited does not undertake anyresponsibility whatsoever for non-payment of any such Amount, and/or any resulting charges/mark-up/losses or any other liability as a result of such non-payment to the beneficiary or any other party.

25. A processing fee of 2% will be applicable per transaction. The Bank reserves the right to change all the SBS related fees and charges at its own discretion.

26. Pre-closure penalty will be 5% of remaining loan amount or Rs. 1,000 (whichever is higher).

27. The Cardmember agrees to reimburse the Bank for payment of any stamp duties and/or excise or other similar taxes or levies payable in connection with any advances, finances or credit provided by the Bank to the Cardmember or any Supplementary Cardmember.

28. The customer will be charged 1st SBS installment on billing cycle date with full monthly service charges either He/She is Revolver or Transactor. For example, If the billing cycle date is 15th and the SBS booking date is 12th of the same month, full monthly service charges will be billed and He/She will also be charged normal service charges on total outstanding balance inclusive of SBS transaction amount till the booking date of SBS.

30. I confirm that I may be allowed to avail other facilities being offered by Bank Alfalah Limited on its credit cards including but not limited to Balance Transfer Facility, Call and Pay facility, etc. I agree that Bank Alfalah Limited shall, from time to time, send me the Terms and Conditions of other facilities and I will only begin to avail any of the provided facilities once I have read the governing Terms and Conditions and fully agree with them.

I (the “Customer”) understand that under Bank Alfalah Limited (the “Bank”) Alfalah Cards SMS facility, the Bank will send me customized alert messages with respect to transactions or any other activity on my Alfalah Credit Card at its own discretion. The alert messages will be sent to me via short messages service/text (SMS) on my mobile phone or via e-mail or any other form of electronic means of communication available from time to time.

I agree to notify the Bank immediately in writing under my signature in the event of any change in any of the information i.e my mobile number, permanent and current address, address of place of business, fax number etc. The Bank shall in no way be liable for my lack of receipt of a message alert should I fail to provide the necessary updated information to the Bank. I agree to provide any additional information as may be required by the Bank from time to time.

I also agree that the Bank shall not be liable, in any manner whatsoever, if any relevant information pertaining to my Alfalah Credit Card comes in the knowledge of any third party due to, including but not limited to, if such third party has access to or is/are using my mobile phone with or without my consent to do so.

I agree to avail Alfalah Cards SMS facility (the “Service”) on the terms and conditions stated herein and accept and agree to be bound by the said terms and conditions.

The Bank shall under no circumstances be held liable if the Service is not available for reasons, including but not limited to, natural calamities, legal restraints, faults in the telecommunication network or network failure, or any other reason beyond the control of the Bank. The Bank shall under no circumstances be liable for any damage caused to the Customer as result of use of the Service (including relying on the Service for the Customer’s investment or business purposes) for causes which are not attributable to the Bank. The Bank shall not be liable in any manner to the Customer in connection with the use of the Service. Illegal or improper use of the Service shall render the Customer liable for payment of penalties as decided by the Bank and/or will result in suspension of the service to the Customer.

The Bank is in no way liable for any error or omission in the services relating to the Service provided by any mobile or any third party service provider (whether appointed by the Bank on its behalf or otherwise) to the Customer, which may affect the Service.

The Bank does not warrant the confidentiality or security of the messages transmitted through the Service. The Bank makes no warranty or representation of any kind in relation to the system and the network associated with the Service or their function or performance or for any loss or damage whenever and howsoever suffered or incurred by the Customer or by any person resulting from or in connection with the Service.

Without limitation to the provisions of these terms and conditions, the Bank and/or its employees shall not be liable for interruption, suspension, error of the Bank in receiving and possession of the request and in formulating and returning responses or any failure, delay, interruption, suspension, restriction or error in transmission of any information or message to and from the telecommunication equipment of the Customer and the network of any mobile service provider and the Bank’s system or any breakdown, interruption, suspension or failure of telecommunication equipment of the Customer, the Bank’s system or the network of any mobile service provider and/or any third party who provides such services as is necessary to the Service.

Notwithstanding anything to the contrary provided in these terms and conditions, the Bank shall not be involved in or in any way liable to the Customer for any dispute between the Customer and a mobile services provider or any third party service provider (whether appointed by the Bank in that behalf or otherwise). The Bank makes no representation or gives no guarantee for the timely delivery or accuracy of the contents of each short message service/text alert sent in connection with the Service.

The Customer agrees that the Bank may hold and process his personal information concerning his/her accounts on computer or otherwise in connection with the Service as well as for analysis and marketing. The Customer accepts and acknowledges that each short message service/text alert sent in connection with the Service may contain account information relating to the Customer. The Customer hereby authorizes the Bank to send account related information through short message service/text alert. The Customer acknowledges that the short message service/text alerts sent in connection with the Service contains confidential information and should such confidential information be received by any other person other than the Customer due to operational faults or technical defects, the Bank shall not be liable or responsible for the same.

The Customer is solely responsible for protecting his personal identification number/access password and/or any other appropriate mode of identification that would be used for the Service given by the Bank for the use of the Service.

a)any unauthorized use of Customer’s personal identification number/access password and/or any other appropriate mode of identification that would be used for the Service or mobile phone or any fraudulent, duplicate or erroneous instructions given by the use of the Customer’s personal identification number/access password and/or any other appropriate mode of identification that would be used for the Service or mobile phone number, and any other identification number/code;

b)error, default, delay or inability of the Bank to act on all or any of the instructions;

e)unauthorized access by any other person to any information/ instructions given by the Customer or breach of confidentiality.

The Customer hereby authorizes the Bank to act on any instruction which is identified by any use of the Customer’s personal identification number/access password and/or any other appropriate mode of identification that would be used for the Service at bank’s discretion and this instruction shall be deemed to be correct, valid, irrevocable and binding on the Customer upon receipt by the Bank.

The Bank shall not be liable for any loss and damage which the Customer and/or any third party may sustain from the Bank acting on such instruction(s), whether given by the Customer or someone purporting to be the Customer, authorized or unauthorized.

The Bank shall have absolute discretion to act on or give effect to the instructions received by it, and may without notice and without giving any reason, cancel or refuse to execute any of the Customer’s instructions at any time without incurring any liability.

The Bank, may in its discretion and without prior notice and without incurring any liability, temporarily suspend the Service or terminate it.

The Service will be subject to payment of a fee as determined by the Bank from time to time and the same shall be notified to the Customer. The Customer hereby authorizes the Bank to debit the Customer’s account with such fees and charges.

Notwithstanding the service charges, or fees imposed by the Bank, the Customer is further liable for any charges levied by any mobile services provider and/or any other third party as a result of the use by the Customer of the Service.

The Customer shall indemnify and hold the Bank harmless against any loss suffered by the Bank, their customers or a third party or any claim or action brought by a third party arising out of or in connection with any services provided to the Customer pursuant hereto. In consideration of the Bank providing the Service, the Customer agrees to indemnify and hold the Bank harmless from and against all actions, claims, demands, proceedings, loss, damages, costs, charges and expenses whatsoever which the Bank may at any time incur, sustain or suffer as a consequence of or arising from the Customer acting, or omitting to act on any instructions given by the use of the Service.

The Customer hereby agrees to abide with all the rules and regulations applicable to this Service and any other services related to this Service that may be provided by the Bank in the future.

The Bank may amend/change the above terms and conditions, at any time by giving notice to the Customer and such amended terms and conditions shall thereupon apply to and be binding on the Customer.

Terms and Conditions: Utility Bills Payment from Credit Card Account of Customer

I (the “Customer”) am interested to avail the opportunity being offered by Bank Alfalah Limited of paying my various utility bills (as listed in the Schedule attached hereto) through a call at the twenty-four hours Call Center 111 225 111.

In respect of the above, I hereby authorize Bank Alfalah Limited (the “Bank”), to deduct and remit to the relevant authority the total amount of the bill as stated in my “Utility Bills” from my credit card account as specified here above, as and when I call the Call Center for the purpose of payment of my utility bills. I understand, acknowledge and agree to pay the nominal fee charged for availing the said service.These instructions shall remain valid and in force till such time as I inform the Bank in writing under my signature that I no longer wish to avail this facility as offered by the Bank. I further undertake to notify Bank of any change in the information given below and/or to inform them immediately about the theft or loss of the credit card.I hereby further agree that I authorize the Bank to act on any instruction, which is identified by any of my personal and/or credit card details available with the Bank, regarding payment of utility bills from my credit card account and this instruction shall be deemed to be correct, irrevocable, valid and binding on me upon receipt by the Bank. The Bank shall not be liable for any loss and damage which the Customer and/or any third party may sustain from the Bank acting on such instruction(s), whether given by the Customer or someone purporting to be the Customer, authorized or unauthorized. The Bank shall effect all instructions received at its absolute discretion and may, without notice and without giving any reason, cancel or refuse to execute any of the Customer’s instructions at any time without incurring any liability.

I further agree to indemnify and hold the Bank harmless against any loss suffered by the Bank, their customers or a third party or any claim or action brought by a third party arising out of or in connection with any services provided to me pursuant hereto.I agree to abide with all rules and regulations applicable to this service and any other services related to this service that may be provided by the Bank in future.I agree and acknowledge that the Bank under no circumstances shall be held liable if the said service is not available for reasons including but not limited to natural calamities, legal restraints, faults in the telecommunication network or network failure, or any other reason beyond the control of the Bank. The Bank shall not be liable under any circumstances for any damages whatsoever whether such interruption of business or any loss of character or nature whatsoever and whether sustained by the Customer or by any other person. Illegal or improper use of the service shall render the Customer liable for payment of financial charges as decided by the Bank or will result in suspension of the service to the Customer.

I agree and acknowledge that I shall be solely responsible for protecting any identifiable personal and/or credit card details given by the Bank for the use of the service.I agree that the Bank may hold and process my personal information on computer or otherwise in connection with the service as well as for analysis, credit scoring and marketing. I agree and acknowledge that the Bank has the absolute discretion to amend or supplement any of the terms and conditions at any time, and such amended terms and conditions will thereupon apply to and be binding on me.

The rights and obligations of any cardmember subscribing to the Credit Cover Scheme shall be governed by the terms and conditions set forth herein below. By virtue of the Credit Cover, Bank Alfalah limited (herinafter called the Bank) aims to offer, through an insurance company of its choice, certain protection to those Basic Cardmembers who are subscribing to the Credit Cover in the event of Death, Terminal Illness, Permanent Total Disability and Temporary Total Disability in accordance with the referenced terms and conditions and the Master Contract.

In these terms and conditions: Except where inconsistence with the subject matter or context the singular includes the plural and the masculine the feminine, the vice versa in both case.

Accident means bodily injury which is caused solely by violent, external and accidental means and resulting directly an independently of all other causes.

Bank means Bank Alfalah Limited Pakistan, which shall include all its administrators, successors-in-interest and assigns.

Cardmember means an Account Holder of Credit Card facility who is subscribing to the Credit Cover and accepted by the Bank.

Commencement Date means the date the Cardmember is enrolled for Credit Cover by the Bank.

Credit means the credit or other form of financial accommodation provided by the Bank to the cardmember.

Event means Death, Terminal Illness, Permanent Total Disability or Temporary Total Disability.

Indebtedness at the time of Death, Terminal Illness or Permanent Total Disability means the closing balance of the last Credit Card statement prior to the Event giving rise to the claim plus amount of any authorized Credit Card transaction made prior to the Event, giving rise to the claim not included in that statement. The indebtedness shall not exceed the credit limit.

Provided if a Temporary Total Disability Benefit was being paid, the Indebtedness shall be reduced by an amount equal to reduction in the outstanding balances as a result of the Temporary Total Disability Benefit which have subsequently been paid.

Monthly Installment means the “total Minimum Payment Due” payable to the Bank by the Cardmember as set out in the last billing statement issued prior to the occurrence of the Event giving rise to a claim.

Sickness means a sickness or disease contracted for the first time after the Commencement Date.

In the event of the Cardmember’s Death, Terminal Illness or Permanent Total Disability, the insurance cover is the Cardmember’s indebtedness up to a maximum of Rs.1,200,000.

In the event of Cardmember’s Temporary Total Disability the insurance cover is the Cardmember’s Monthly installment up to a maximum of twelve months. Insurance will be provided under Credit Cover from the Commencement Date.

All Basic Cardmembers of ages less than 60 years are eligible to be covered under Credit Cover. At age 60 years of the Cardmember insurance cover shall cease and no benefit will be payable. However no insurance will be effective if the Cardmember has already attained the age of 60 years at the time of initial cardmembership approval by the bank. The benefits under Credit Cover shall be extended to only the Basic Cardmembers and not to Supplementary Cardmember.

Subject to the terms and conditions herein the following benefits are available:

On Death of the Cardmember, the Cardmember shall be relieved of the amount of his Indebtedness plus credit charges on the Indebtedness for a maximum period of two months after the date of Death.

In the Event of Temporary Disability due to Accident or Sickness, the Cardmember shall be relieved of the monthly installment for each month during the disability period up to a maximum of twelve months. “Temporary Total Disability” means inability, due to Accident or Sickness, of the Cardmember to engage in his own occupation or employment for a period exceeding forty five days and provided the Cardmember is not otherwise gainfully employed or in receipt of any payments from his employer(including sick pay) or any Social Security organization.

On Permanent Total Disability of the Cardmember due to Accident or Sickness, the Cardmember shall be relieved of the amount of his Indebtedness. “Permanent Total Disability” means having been permanently or totally disabled for six consecutive months as a result of Accident or Sickness which prevents the Cardmember from engaging in any occupation for which he is reasonably qualified by training, education and experience and provided that the insurer is satisfied that he will be so rendered indefinitely.

On diagnosis of a Terminal Illness, the Cardmember shall be relieved of the amount of his Indebtedness plus credit charges on the indebtedness for a maximum period of two months after the date of diagnosis of such illness. Payment of Terminal Illness Benefit shall absolve the Insurer of liability against Death Benefit. “Terminal Illness” means a medical condition which in the opinion of a relevant specialist(s) approved by the Insurer would result in the life span of the Cardmember being reduced to a period of such a medical condition.

All benefits under Credit Cover shall be payable to the Bank and applied to payment of outstanding bills on the Cardmember’s Credit Card. Receipt of such benefits by the Bank shall discharge the Insurer with respect to all claims under Credit Cover Scheme.

Premiums are payable at the rate of 45 paisas for every Rs. 100 of the current balance shown on the Cardmember’s Statement of Account each month. The Bank shall pay all premiums under this policy to the Insurer on monthly basis, in arrears, with the amount of the premium being charged to the Cardmember’s account. If the Cardmember fails to pay “Total Minimum Payment Due” in respect of the last statement of account on its due date then the Bank shall stop payment of the premium to the Insurer. If this “Total Minimum Payment Due” is not paid within a period of 30 days, since it is due, then the Cardmember shall not be entitled to claim any right and benefits under the Credit Cover Scheme. The insurer may at any time vary the prescribed rate of premium. Subject to the requirement of statute, notification of any such change shall be given to the Cardmember by the Bank either in writing or be publication thereof.*

a) No temporary Total Disability Benefits shall be payable for the first forty days of any period of Temporary Total Disability.

b) The maximum cumulative amount of benefits payable under Credit Cover Scheme for any one Event shall not exceed Rs.1,200,000.

Without prejudice to any other provision herein, the insurance provided hereunder in respect of the Cardmember shall terminate on the happening of the first of the any of the following events:

b) Cancellation of the Cardmember’s Credit Card Facility, which is done when the payment is overdue for 3 months (60 days);

d) Non payment of premiums by the Bank to the Insurer for a period of thirty days after they have become due;

e) Any other date on which the Cardmember ceases to be eligible for assurance for any fraudulent or criminal reason affecting the assurance hereunder. Decision of the court shall be final in such cases;

Written notice of claim must be presented to and received by the Bank within 45 days of occurrence of insured Events. All claims shall be subject to such discharge, evidence of claim, proof of age and occupation and other information and evidence as the Insurer may require. The Insurer at its own expense shall have the right to ask for any medical exam as often it may reasonably require during the pendency of a claim. At any time after a claim has been submitted under this Credit Cover Scheme, the Bank may in its absolute discretion restrict or cancel Cardmember’s right to use his Credit Card. The Cardmember should not attempt to use his Credit Card during any period where its use has been suspended.

In determining the amount of any benefit, the Insurer is entitled to rely on any statement in writing as to the amount of the Cardmember’s Indebtedness or Monthly Installment which has been signed on the Bank’s behalf by a responsible officer.

No benefit will be payable under this Credit Cover Scheme if the Death, Terminal Illness or Disability results directly, wholly or partly as a result of or related to:

c) Disease and incapacity or bodily injury which existed prior to the Commencement Date;

d) Pregnancy, miscarriage, childbirth or any nonmalignant disease occurring in or in connection with the female reproductive organs;

e) Intentional self inflicted injury, intoxication, insanity, fighting or unlawful act on the part of the Cardmember.;

g) War, invasion, act of foreign enemy, hostilities (whether war is declared or not) and civil commotion

h) Participating in exercises or operations while serving with either of the armed or paramilitary forces or while performing any form of police duty;

i) Hazardous sports such as motorcycling, hunting, steeple chasing, mountaineering, racing of any kind, winter sports and diving;

The Bank is only acting as an agent in providing this facility and cannot be held responsible for setting claims emanating from this Scheme or for the approval or rejection of any claim. The Bank shall consider to accept for the Credit Cover Scheme any person who is an Account holder of a Credit Card Facility and confirms to the Bank’s usual applicable conditions as determined from time to time at the Bank’s sole judgment and discretion. Either the Bank or the Cardmember may cancel the Credit Cover at any time by giving the other a notice in writing of 15 days. In addition to the above terms and conditions and unless the context hereof otherwise requires, this Credit Cover product shall be subject to and be governed by the pertinent provisions and definitions that are embodied in the credit Card Agreement and are not expressly provided for herein.

The bank may from time to time change the Terms and Conditions set out herein. Subject to the requirement of statute, notification of any such change shall be given to the Cardmember by the bank either in writing or by publication hereof.