Contact us

Contact us

 

Phone Banking

Call 111-225-111 to obtain information about our products and services, anywhere, anytime.

 

Make a Complaint or Suggestion

 

At Bank Alfalah, we are committed to the highest standards of service, care and ethical conduct. We look forward to your feedback on any of our products or services. Your complaints and suggestions will help us to serve you better.

 

 

You can contact us in the following ways:


Phone

Call Phone Banking at 111-225-111*

 

Letter

Write to us at Complaint Management Unit, Bank Alfalah Ltd.,

Plot No. 80, 10th Comm. Street,

Phase IV, D.H.A.,

Karachi, Pakistan

 

You can also meet with our representatives at any one of our Consumer Finance Centers listed below for Credit Card, Personal, Auto & Home Loan queries:

Centre Name

Centre Address

Contact #

Lahore Bank Alfalah,  23-H, Gulberg II, Lahore.

042-35888630-39

Karachi Bank Alfalah ,  Business Avenue, P.E.C.H.S, Block 6, Main Shahrah -e- Faisal, Karachi.

021-34324190-200

Islamabad Bank Alfalah , Consumer Finance Center, 34 B.A Building, I-8 Markaz, Islamabad.

051-4864800-9

Faisalabad Bank Alfalah Consumer Finance Center, 3rd Floor Peoples Colony# 1, 17-A/2, Sir Fazal Hussain Road opposite Radio Station D-GroundFaisalabad.

041-8555910-12

Peshawar Bank Alfalah , Consumer Finance Center, 5th Floor, Lamsy Arcade, Fakhr-e-Alam Road, Peshawar Cantt.

091-9213930-4

Multan Bank Alfalah , Consumer Finance Centre, 3rd Floor, Vehari Road Branch , Multan.

061-6241679

Hyderabad Bank Alfalah ,Consumer Finance Centre, Plot # B-2, 19 Ali Heights, 2nd floor, Main Auto Bhan Road, Latifabad, Hyderabad.

022-3820327

 

You can drop your letter or the complaint form in any Bank Alfalah drop box. These are available in all Bank Alfalah Branches, Consumer Finance Centers

and ATM areas

 

E-mail  us at customercomplaint@bankalfalah.com

 

Fax us at 021-35319818

 

Please click here to download the Complaint Form

Or you may click here to lodge your complaint online

 

Branch/Centre

Visit any Bank Alfalah Branch or Consumer Finance Centre

 

We will acknowledge your feedback within a day of receipt and will respond within 10 working days. However, if the nature of your feedback requires further investigation, we will apprise you of the time required for a full response.

 

 

* From within Pakistan dial

+ 21 111-225-111 or + 42 111-225-111

 

From outside Pakistan dial

+ 92 21 111-225-111 or + 92 42 111-225-111

 

For queries related to ATM disputes, captured cards or transaction claims, please contact the following:

 

For cards captured in ATM:

Mr. Muhammad Khalid Anwaar Khan

Fax Number: (+92 42) 35888610

E-mail: atmcapturedcardscfg@bankalfalah.com

Consumer Finance Center, 23-H, Gulberg II, Lahore

 

 

For ATM disputes or transaction claims:

Mr. Ghulam Hussain Mirza

Fax Number: (+92 021) 34324141

E-mail : ajmalshams@bankalfalah.com

E-mail: mohdbasharat@bankalfalah.com

8th Floor Business Avenue Shahrah-e-Faisal, Karachi