Rewards Program

Reward FAQs

Q  What is rewards program?

A  This is a rewards program for Bank Alfalah Credit Cardmembers. It is our way of thanking you for choosing our Card.

 

Q  How can I enroll myself in the rewards program?

A  As Bank Alfalah Cardmember, you do not have to do anything in order to enroll. Enrollment is automatic for all Basic Cardmembers.

 

Q  How do I start earning reward points?

A  For every fty rupees spent on your Basic and/or Supplementary Card you earn a reward point. Please refer to the Terms & Conditions of the program, present in the catalogue for a detail on exceptions.

 

 Q  Do my Supplementary Cardmembers accumulate reward points by spending on their Card too?

A  Yes, Supplementary Cardmembers earn reward points the same way as the Basic Cardmembers. The points earned by the Supplementary Cardmembers are added to the Basic Cardmembers Account.

 

Q  Can a Supplementary Cardmember claim reward points?

A  A Supplementary Cardmember cannot request for reward points. However, the Basic Cardmember can designate anyone to collect his/her reward points and/or reward certi cate on his/her behalf.

 

Q  Can reward points of Basic Cardholders be combined together for redemption of an item?

A  Yes, reward points of the Basic Cardholders are transferable for redemption of any reward item. This will enable our Cardholders living in a household or having a group of friends to redeem items of their choice and gift their points to anyone they like.

 

How will I be informed of the reward points earned, redeemed and balance of carried forward points?

A  The details of points earned, redeemed, adjusted, etc will be elaborated in the Monthly Card Statement. You can also call Bank Alfalah Phone Banking Service at 111-225-111 anytime and inquire about the status of reward points on your Card.

 

Q  How can I redeem my reward points?

You can claim your reward points 24 hours a day, seven days a week by calling our Bank Alfalah Phone Banking Service at 111-225-111 or by lling out the redemption form included in the reward catalogue and mailing it to us. For your convenience additional reward redemption forms have been placed at our branches. Very soon, you will also be able to submit online application available on our website: www.bankalfalah.com

 

Q  When do the reward points expire?

All reward points will expire and will no more be available for use if not utilised within 2-1/2 years of the statement date.

 

Can I redeem multiple rewards at a time?

A  Yes, you can redeem multiple rewards as long as the sum is equal to or less than the total points you have earned or you can redeem your points using FTO. You can also choose to keep some points for redemption at a later stage.

 

Q  How long does it take to receive my rewards?

The reward/reward certi cate will be mailed to you within 4-6 weeks of receiving your request. In case of certi cate, further instructions will be mentioned on it.

 

Q  Are my reward points exchangeable for cash?

A  Points accumulated in the reward program cannot be exchanged for cash.

 

If I want to shop more than the amount mentioned on the shopping voucher redeemed from the reward program,can I adjust the di erence myself?

If you do wish to shop more than the speci ed value, you can do so and settle the amount on your own.

 

Q  If I want to shop less than the amount mentioned on the shopping voucher redeemed from the reward program can I adjust the di erence or claim cash for the di erence amount?

A  In the event that the reward redeemed by you is a shopping voucher, the item(s) selected by you should be at least of the face value mentioned on the reward certi cate.

Q  What is rewards program?

This is a rewards program for Bank Alfalah Credit Cardmembers. It is our way of thanking you for choosing our Card.

 

How can I enroll myself in the rewards program?

A  As Bank Alfalah Cardmember, you do not have to do anything in order to enroll. Enrollment is automatic for all Basic Cardmembers.

 

Q  How do I start earning reward points?

A  For every fty rupees spent on your Basic and/or Supplementary Card you earn a reward point. Please refer to the Terms & Conditions of the program, present in the catalogue for a detail on exceptions.

 

 Q  Do my Supplementary Cardmembers accumulate reward points by spending on their Card too?

A  Yes, Supplementary Cardmembers earn reward points the same way as the Basic Cardmembers. The points earned by the Supplementary Cardmembers are added to the Basic Cardmembers Account.

 

Q  Can a Supplementary Cardmember claim reward points?

A  A Supplementary Cardmember cannot request for reward points. However, the Basic Cardmember can designate anyone to collect his/her reward points and/or reward certi cate on his/her behalf.

 

Q  Can reward points of Basic Cardholders be combined together for redemption of an item?

A  Yes, reward points of the Basic Cardholders are transferable for redemption of any reward item. This will enable our Cardholders living in a household or having a group of friends to redeem items of their choice and gift their points to anyone they like.

 

How will I be informed of the reward points earned, redeemed and balance of carried forward points?

A  The details of points earned, redeemed, adjusted, etc will be elaborated in the Monthly Card Statement. You can also call Bank Alfalah Phone Banking Service at 111-225-111 anytime and inquire about the status of reward points on your Card.

 

Q  How can I redeem my reward points?

A  You can claim your reward points 24 hours a day, seven days a week by calling our Bank Alfalah Phone Banking Service at 111-225-111 or by lling out the redemption form included in the reward catalogue and mailing it to us. For your convenience additional reward redemption forms have been placed at our branches. Very soon, you will also be able to submit online application available on our website: www.bankalfalah.com

 

Q  When do the reward points expire?

A  All reward points will expire and will no more be available for use if not utilised within 2-1/2 years of the statement date.

 

Q  Can I redeem multiple rewards at a time?

A  Yes, you can redeem multiple rewards as long as the sum is equal to or less than the total points you have earned or you can redeem your points using FTO. You can also choose to keep some points for redemption at a later stage.

 

Q  How long does it take to receive my rewards?

The reward/reward certi cate will be mailed to you within 4-6 weeks of receiving your request. In case of certi cate, further instructions will be mentioned on it.

 

Q  Are my reward points exchangeable for cash?

A  Points accumulated in the reward program cannot be exchanged for cash.

 

Q  If I want to shop more than the amount mentioned on the shopping voucher redeemed from the reward program,can I adjust the di erence myself?

A  If you do wish to shop more than the speci ed value, you can do so and settle the amount on your own.

 

If I want to shop less than the amount mentioned on the shopping voucher redeemed from the reward program can I adjust the di erence or claim cash for the di erence amount?

A  In the event that the reward redeemed by you is a shopping voucher, the item(s) selected by you should be at least of the face value mentioned on the reward certi cate.

24/7 Customer Support

For details about our Products & Services call our Phone Banking Service at 111-225-111